Sun Valley Saunas’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of customers are dissatisfied with sauna experience.
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We got the sauna in Feb this year
We got the sauna in Feb this year. When it came, we put it together in about a week. We saw that the roof was a little bent, but it wasn't too bad. We put the cover on it, which we never took off. Not long after, I went to use the sauna and saw that none of the heaters were working and the roof was really bent now. So, we contacted them about our problems. We took pictures of the roof, and they said we left it in the rain, which never happened. They offered us a little refund, which was a joke, $100. We got a new roof, but we're not putting it on because we still don't have any heaters. We've left messages and responses. Now we just want them to pick it up and give us a full refund. We hope you can help us work this out somehow. We don't know what to do now.
Is Sun Valley Saunas Legit?
Sun Valley Saunas earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sun Valley Saunas. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Sun Valley Saunas's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Sunvalleysaunas.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sunvalleysaunas.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a sunvalleysaunas.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Several positive reviews for Sun Valley Saunas have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Sunvalleysaunas.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Sunvalleysaunas.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sunvalleysaunas.com may offer a niche product or service that is only of interest to a smaller audience.
- Sun Valley Saunas protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We have detected an internal review system on Sun Valley Saunas's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
Overview of Sun Valley Saunas complaint handling
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Sun Valley Saunas Contacts
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Sun Valley Saunas phone numbers+1 (877) 609-3641+1 (877) 609-3641Click up if you have successfully reached Sun Valley Saunas by calling +1 (877) 609-3641 phone number 0 0 users reported that they have successfully reached Sun Valley Saunas by calling +1 (877) 609-3641 phone number Click down if you have unsuccessfully reached Sun Valley Saunas by calling +1 (877) 609-3641 phone number 0 0 users reported that they have UNsuccessfully reached Sun Valley Saunas by calling +1 (877) 609-3641 phone number
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Sun Valley Saunas emailsreturns@sunvalleysaunas.com99%Confidence score: 99%info@sunvalleysaunas.com98%Confidence score: 98%Support
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Sun Valley Saunas address400 Sun Valley Road, Ste G, Ketchum, Idaho, 83340, United States
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Sun Valley Saunas social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more2024-05-13 16:02:11 - View all Sun Valley Saunas contacts
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We got the sauna in Feb this year
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Hi there - this is Wes McMahon, the owner of Sun Valley Saunas. I did not know about complaintsboard and just came across this review.
D. Dach - I can't find an order under that name, but I would like to make sure your problems have been properly addressed and that you're made whole in one way or another. I'm really sorry that you've had such a poor experience. If you shoot us over an email I am happy to talk with you and get this sorted out.
Thanks!
- Wes