National Boat Covers
reviews and complaints

As someone who loves spending time on the water, I understand the importance of protecting your boat. National Boat Covers is a top-notch provider of high-quality boat covers that are designed to last. The durable construction, water-resistant fabric, UV protection, and mold resistance ensure that your boat stays safe and protected in all conditions. What sets National Boat Covers apart is not just the quality of their products but also their outstanding customer service. Customers rave about the knowledgeable and friendly staff who are always ready to assist in selecting the perfect cover for your boat. With a wide selection of styles and brands to choose from, including WindStorm, Trident, and Ding, you can trust that National Boat Covers has a cover that is guaranteed to fit your boat perfectly. Don't settle for anything less when it comes to protecting your investment - choose National Boat Covers for peace of mind and exceptional savings.

We ordered an $800 boat cover, to have it split down the seam after one use. We were told we would be given $75 to repair locally within a 30 day time frame. Since I was unable to find anybody to repair it that soon, and certainly not for $75, I decided to reach back out to National Boat Covers. After multiple failed attempts-emails, chats, phone calls...I was finally able to reach somebody. She was very short, rude, and did not care to spend the time trying to help fix the problem. I was told we could not return nor exchange the cover. I asked if I could send it to them for repair, and the answer was also "no". I then asked to speak with a manager or supervisor and was told that was not an option. Disappointed and unsure how they are promoting 5 stars on their website.

I recently had an experience with National Boat Covers that left me feeling disappointed. I purchased a 26 foot boat cover from them with a seven year warranty. However, after only five years of use, I noticed that the seam stitching was starting to come loose and open up. This was a major concern for me, as I rely on the cover to protect my boat from the elements.

When I contacted National Boat Covers about the issue, I was surprised to find that they were not willing to stand behind their warranty. They offered me a mere $50.00 to have the cover repaired, which I found to be a paltry sum considering the cost of the cover and the fact that it was still under warranty.

To make matters worse, finding someone to repair the cover proved to be a challenge. It seemed that no one was willing to take on the job, as the stitching was so poorly done to begin with. Eventually, I was able to find someone who was willing to repair the cover, but the cost was $200.00 - far more than the $50.00 that National Boat Covers had offered me.

When I contacted National Boat Covers again to ask for additional compensation, they agreed to pay half of the repair bill. While I appreciated this gesture, I couldn't help but feel frustrated by the whole experience. The material of the cover had held up well, but the workmanship was clearly lacking.

Overall, I would caution anyone considering purchasing a boat cover from National Boat Covers to think twice. While the material may be of good quality, the company's unwillingness to stand behind their warranty and the poor workmanship of their products are major concerns.

I bought a mooring cover from National Boat Covers for my 34-foot boat in May. I was happy to see that my boat's year, make, and model were included in their drop-down menu, so I thought the cover would fit perfectly. However, when the cover arrived in late June, I was disappointed to find that it was too short for my boat. I had to go through the hassle of returning it.

When I contacted National Boat Covers, they suggested that a different cover would be better for my boat, and it should fit a boat up to 36 feet. I agreed to pay an upcharge for the new cover. However, when the new cover arrived, it was even shorter than the first one. I was frustrated and disappointed, so I returned it and provided measurements and photos of my boat.

Despite my efforts, I couldn't get a straight answer or a replacement cover. I was so fed up that I told them to round up to 37 feet and be done with it. But now they want another $245, and I've been without a cover all summer. I'm extremely disappointed with National Boat Covers, and I wouldn't recommend them to anyone.

I was really looking forward to using my new mooring cover, but instead, I've been dealing with this frustrating situation all summer. It's been a huge inconvenience, and I feel like I've wasted my time and money. I wish I had gone with a different company that could have provided me with a cover that actually fits my boat.

I was really looking forward to getting a travel cover for my boat from National Boat Covers. I was assured that the cover I ordered would fit my boat perfectly. But when I received the cover, it was nowhere near the right size. In fact, it was so far off that it would have caused damage to the fabric if I had tried to use it.

I tried several times to order a cover that would fit, but each time I was disappointed. Finally, after much frustration, they admitted that their patterns were wrong and that they were not able to supply a cover that would fit my boat.

I was really disappointed with the whole experience. I had to fight every step of the way to return the cover under their so-called "30 DAY FIT GUARANTEE" warranty. They wouldn't even pay for shipping! It was a complete nightmare.

Months later, I noticed that they still had my boat model listed on their online ordering tool. They made zero effort to remove it, even though they knew they couldn't supply a cover that would fit.

I would never deal with National Boat Covers again. I highly recommend looking elsewhere if you're in the market for a boat cover. Their customer service was terrible and their products were a complete disappointment.

This company is not worth your time or money. Their return policy is terrible and they don't stand by their products. I only bought from them because they had a 5-year warranty for the product. I spent a whopping $550 on what I thought was the best cover on the market based on what I was spending. However, after only 2 years, it started to tear. Can you believe it?

When I contacted them about it, they wanted to prorate a new one and wanted me to send them $350 for a new one. That would mean I would be in $900 for the cover in just two years. It's better off buying the cheap ones for $100 and putting a new one on every year. Their customer service is an absolute nightmare and I can't get anyone to discuss the terrible customer service I continue to experience.

I mean, seriously, anyone at this company that reads this is welcome to call me at ***958. I have tried to upload proof of purchase but it will not allow me to, not sure why. I am happy to share that as well.

In conclusion, I would not recommend National Boat Covers (nationalboatcovers.com) to anyone. Their products are not worth the money and their customer service is terrible. Save yourself the headache and buy from a different company.

I recently received a golf cart cover from National Boat Covers as a Christmas present from my wife. The cover cost $500, which is quite a bit of money, but unfortunately, it doesn't fit our cart. We were hoping to return it, but we've been having trouble accessing the return form on their website. It's frustrating because we really need to return it, but we can't seem to get any help from the company.

When we called National Boat Covers, we were met with a rude and unprofessional response. The representative told us that they couldn't access the return form either, as if it wasn't their problem. We were left feeling frustrated and disappointed with their customer service.

Despite the poor customer service, I have to admit that the quality of the product is good. The cover is made well and would be extremely nice if it fit our golf cart. Unfortunately, it only covers the back wheels and leaves the passenger and driver sides open to the elements. It's not very practical for our needs.

We have a Club Car Battery Onward Model, and I would caution others with the same model to be careful when purchasing a cover from National Boat Covers. It's not worth the risk if you can't get any help with returns or refunds.

Overall, I would say that the reviews about National Boat Covers are true. Their customer service is the pits, and it's frustrating when you can't get any help with returns or refunds. If you're considering purchasing a cover from them, I would advise you to proceed with caution.

I recently got my hands on a custom boat cover from National Boat Covers for my bass boat in November of last year. I was super excited to try it out, but unfortunately, I had to wait until March of this year to use it because my boat was stored away for the winter. When I finally got around to unpacking and installing the cover, I was disappointed to find that it was nearly 2 feet too short! Even without the trolling motor installed, the cover just wouldn't fit properly.

To make matters worse, when I reached out to National Boat Covers representatives to discuss a possible return of the product, they were completely unhelpful and uninterested in resolving the issue. I was shocked and disappointed by their poor quality product, terrible service, and nasty attitude towards their customers.

What's even more frustrating is that I learned that as the purchaser, I would have to pay for shipping and restocking fees even if I wanted to return the item. This just seems like a complete rip-off to me.

Overall, I would not recommend National Boat Covers to anyone. Their product is of poor quality, their service is terrible, and their attitude towards their customers is downright nasty. If you're in the market for a boat cover, I suggest you look elsewhere. This was by far the worst purchase experience I've had in over 5 years.

I recently bought a golf cart cover from National Boat Covers, and I was pretty disappointed with the product. I had checked the website and made sure that the cover was supposed to fit my golf cart, but when I received it, it was clear that it was not the right size. The cover was too small and didn't fit properly, which made it pretty much useless.

When I contacted National Boat Covers to ask about returning the cover, I was pretty frustrated to find out that they charge an 18% restocking fee for returns. On top of that, I had to pay for shipping to return the cover, which ended up costing me $65. So by the time I got my refund, I had only received half of what I had paid for the cover in the first place.

I was pretty annoyed with the whole experience, and when I talked to customer service, the agent didn't seem to care much either. She told me that they get these kinds of calls all the time, and that there was nothing she could do about it. She even admitted that they lose business because of their return policy, but said that it was listed on the website and that was just how it was.

Honestly, I think that's a pretty ridiculous way to treat customers. If you're an online-only company, you should be doing everything you can to make sure that your customers are happy with their purchases. Charging a restocking fee and making customers pay for return shipping just seems like a way to make more money off of people who are already unhappy with your product.

Overall, I would not recommend National Boat Covers based on my experience with them. The product was poor quality and didn't fit, and the return policy and customer service were both pretty disappointing. If you're looking for a golf cart cover or any other kind of boat cover, I would suggest looking elsewhere.

I recently made a purchase from National Boat Covers for a small trailer cover and tire covers. The website indicated that the item was in stock when I placed my order on November 1st, 2020 with an expected ship date of January 6th. However, I faced some difficulties when trying to get in touch with their customer service representative. After calling them numerous times, I was finally able to speak to someone a week and a half later.

Later that evening, the status of my order changed to "Shipped". However, I noticed that they played a game of sending the manifest to FedEx but didn't send the physical package over to FedEx until Friday. As someone who has dealt with shippers before, I know that this is a tactic they use to make it seem like your order has shipped when it really hasn't.

Despite these issues, I was pleased with the cover I received. However, I was disappointed to find out that the tire covers I ordered were missing. When I tried to leave a message for the company, they never responded. I had to call them again to get my missing item.

Additionally, National Boat Covers claims to make their products in the US, but my cover actually came from China. I was hoping to support American workers when possible, so this was a letdown. I just hope that the cover I bought is of good quality, or else I may have to deal with a warranty issue in the future, which could be a nightmare.

If National Boat Covers is reading this, my order number is R. Please resolve my issue.

I recently purchased a cover/tarp from National Boat Covers after a recommendation from a fellow boater. Unfortunately, it turned out to be a terrible mistake. The product advertised as a "cover" was basically a paper-thin, poorly made tarp. The grommets were easily pulled out and the seams ripped and tore with minimal force, which made it difficult to put on and tie down on my boat. With the impending weather, I had to go to Harbor Freight and get one of their tarps which was half the price and higher quality.

When I contacted National Boat Covers to inquire about a refund, I was told that they do not offer refunds for used covers and that I could file a warranty claim. However, this was useless to me because I have no need for a cover now, especially one with similar poor quality. The customer service representative was very rude and told me that it was my fault for not reading the return policy before buying. They informed me that products can only be returned in "new or re-saleable" condition, which is ridiculous if the product is substandard in the first place. Even with returns, they charge a high restocking fee and you'll have to pay for shipping. It was just an overall bad situation.

I am currently working with the Better Business Bureau (BBB) where there are similar poor reviews for this company. I would not recommend National Boat Covers to anyone looking for a quality cover for their boat. The product is substandard and the customer service is terrible. Save yourself the hassle and go somewhere else.

I recently bought a Windstorm Marinex cover from National Boat Covers for my 2022 Princecraft Vectra 21LT pontoon boat. I paid $699.99 and used their manufacturer selector to ensure I got the right fit. The company has been around for 30 years and guarantees their covers to fit. However, when I finally got the boat home from the marina at the end of the season and tried to install the cover, I found that the length was too long. There was 2-3 feet of extra material on the rear and I didn't know what to do with it.

I contacted Eevelle customer support and spoke to a representative named Ana. She told me that I needed to submit a returns request form and get a cover that was two feet shorter. She also informed me that I needed to be within the 30-day return/exchange time frame and that there would be an 18% restocking fee added to all returns. If I returned the cover beyond the 30-day window, there would be a 20% restocking fee. I was also responsible for paying the shipping return fees.

I was not happy with this response. I had put my trust in National Boat Covers' reputation and expertise, but I ended up with a cover that didn't fit properly and had to pay extra to return it. I had even installed four aluminum extendable support poles to help with snow load this winter in New York, but now I had no idea what to do with the extra material on the rear of the boat.

Despite the good quality of the material and stitching, I will never deal with this company again. They claim to be the "Pattern & Fit Experts," but their manufacturer selector was not accurate in my case. It's not fair that I had to pay for their mistake.

Bought a cover/tarp for this company based on a recommendation from a fellow boater. Terrible mistake. First of all, the product advertised as a "cover" is basically a paper-thin, poorly made tarp. The grommets are easily pulled out and the seams rip and tear with minimal force, which is necessary for putting it and tying it down on a boat. Because of the impending weather, I had to go to Harbor Freight and get one of their tarps which was half the price and higher quality. When I inquired about a refund after explaining the situation, I was told no refunds for used covers and I could file a warranty claim, which is useless to me because I have no need for a cover now, especially one with similar poor quality. The customer service rep was very rude, telling me it was my fault and I should have read the return policy before buying. They informed me products can only be returned in "new or re-saleable" condition, which is ridiculous if the product is substandard in the first place. Even with returns, they charge a high restocking fee and you'll have to pay for shipping. Just an overall bad situation. I'm working with the BBB where there are similar poor reviews for this company.

September 1st. Of this year I purchased a Windstorm Marinex cover for our 2022 Princecraft Vectra 21LT pontoon boat for $699.99 using their manufacturer selector to ensure I would get the proper fit cover. (WSPONBP***B) This 30-year company guarantee's their covers to fit! Well after finally getting the boat home out of the marina for the end of the season we got to install our new cover. Got to say the material and stitching is phenomenal! As you can see in the pics the width was right on. NOW when it comes to length that's another story. We now have 2 -3 feet of extra material on the rear and no idea what we're going to do with it! I reached out to Eevelle customer support, and this is what Customer Support Rep Ana said: You will need to submit a returns request form. You will need a cover two feet shorter. You need to be within the 30-day return /exchange time frame. An 18% restocking fee is added to all returns. Returns beyond the 30-day return window will have an 20% restocking fee. You are also responsible for shipping return fees! WHAT? I have to pay for your manufacturer selector NOT being accurate? You boast you're the " Pattern & Fit Experts "! There's something definitely wrong here. I will never deal with this company again. I put my full trust in their reputation and expertise and came out with a lousy fitting cover for $699.99. FYI, I do have 4 aluminum extendable support poles installed to help with snow load this Winter here in New York. As for the rear of the boat I have no clue what we're going to do. :(

I recently made a purchase from National Boat Covers, specifically a bimini top canvas, back in February. However, I didn't get around to using it until May. When I finally went to install the Bimini top, I was disappointed to find that the cover didn't fit properly at all. It was way off from what they had advertised and what I had expected.

I reached out to the company to see if they could help me with this issue, but unfortunately, they informed me that it was past the 30-day return policy and there was nothing they could do to assist me. I was extremely frustrated with this response, as it was not my fault that the product did not fit as advertised.

I would strongly advise against purchasing from this company, as their products do not seem to be of high quality and their customer service leaves much to be desired. It's a shame, as I was really looking forward to using my bimini top canvas, but now I am left with a useless product that I cannot even use. Save yourself the hassle and avoid National Boat Covers at all costs.

I bought a boat cover from National Boat Covers on March 1st, 2019. It was a bit pricey, costing over $300, but the website promised a warranty for all covers, so I thought it was a good deal. However, I regret to say that I had a terrible experience with this company. The material of the cover was very poor, and it ripped within a few months of use. When I contacted National Boat Covers, they refused to honor their warranty and wouldn't even offer me a discount on a new cover. I was very disappointed with their customer service. It's a shame that they don't stand behind their products. I would not recommend this company to anyone looking for a boat cover. The quality is poor, and the warranty is not worth the paper it's printed on. Save your money and buy from a more reputable company.

So, I was looking for a cover for my boat and came across National Boat Covers. They had a top that I liked and it was listed as in stock, so I ordered it on July 15th. The website said it would ship the next day, July 16th. But, it's now July 29th and I haven't heard anything from them since they took my money.

I've tried emailing and calling them to get some information about my order, but I haven't heard back from them at all. I've left several voicemails and still no reply. I'm starting to wonder if this is even a real business or if they're just taking people's money and not delivering the products.

I'm really frustrated with this whole situation. I was excited to get my boat cover and now I'm left with nothing. I've even had to dispute the charge with my credit card company because I believe that National Boat Covers is a fraud.

I would not recommend this company to anyone. It's been a terrible experience and I wouldn't want anyone else to go through what I've been through.

I was really excited to order a boat cover from National Boat Covers (nationalboatcovers.com) because they said it was in stock and ready to ship in just 2-4 days. But after waiting for 6 days, I decided to call and check on my order. To my disappointment, I was told that the cover was not actually in stock and would take 5 to 7 days to be made.

After reading some of the reviews online, I started to have second thoughts about my purchase. There were just too many negative reviews that made me doubt the quality of their products and their customer service. So, I decided to cancel my order and look for a different company that could provide me with a better product and service.

However, cancelling my order was not as easy as I thought it would be. It has been a week since I cancelled my order and I received an email from National Boat Covers saying that my refund was completed. But when I checked my bank account, there was no activity and I still haven't received my money back.

I feel like I was baited and switched by this company. They promised me a product that was in stock and ready to ship, but in reality, they didn't have it and made me wait for days without any updates. And now, they are not even giving me my money back as promised.

I have lost all respect and dignity for this company. I will definitely spend more money elsewhere, but at least I know that I will get a product that is of good quality and a company that stands by its word.

I bought a boat cover from National Boat Covers and it was supposed to be good for traveling with my boat. However, it ripped apart after only two hours of towing. I was really disappointed and frustrated because the warranty didn't cover the damage. It doesn't make sense that they advertise it as being good for trailering but won't honor the warranty if it gets damaged while being towed. This company is a joke and I wouldn't recommend buying a cover from them. Just know that if you do, you won't have any warranty if it gets damaged while towing your boat. So, stay away at all costs!

My first time ordering from National Boat Covers was not a great experience. I was excited to order a bimini top, frame, and hardware in early August of 2020. I was told that it was a stocked item and would arrive quickly. However, it took three long weeks for me to finally receive my order. To make matters worse, they sent me the wrong item! I was so frustrated because I really hate returning things. I submitted a request for a return and asked them to expedite the correct item that I had originally ordered.

I sent two emails and left two messages over the course of three days, but I never received a courtesy call or any kind of contact from National Boat Covers. It seemed like they didn't care about my order once they had received payment. I was disappointed and frustrated with their lack of communication and customer service.

Now that I know what I know, I wouldn't order from National Boat Covers again. It's a shame because I was really excited about my purchase, but the experience left a bad taste in my mouth. I hope that they can improve their customer service in the future so that others don't have to go through the same frustrating experience that I did.

Overall, I would not recommend National Boat Covers based on my experience. The long wait time, incorrect item, and lack of communication were all major issues that I had to deal with. Hopefully, they can make some changes to improve their service and make things right with their customers.

I recently had an experience with National Boat Covers and unfortunately, it was not a good one. I did my research and checked out their reviews on BBB and YouTube, but they were not very positive. Despite this, I decided to give them a chance and placed an order on Amazon. However, things quickly went downhill from there.

Firstly, I am having trouble finding my order on Amazon and have been given the runaround when trying to confirm the shipping date from "Lauren," who is supposedly the manager. It is frustrating to not have any clear communication or updates on my order, especially since they were quick to take my money from my account.

To make matters worse, I had to pay an additional $115 for a correction to my order, as the cover I originally ordered was not the right fit for my cart. While they did make the correction, I have not received any new order or confirmation numbers since the initial time of my order. This is concerning, as I want to make sure that I receive the correct cover in the right color.

Overall, my experience with National Boat Covers has been disappointing. I hope that they can improve their communication and customer service in the future, as it would make the ordering process much smoother for customers like myself.

I recently made a purchase from National Boat Covers for a boat cover. The website stated that the cover would be shipped within 5-7 business days. However, after waiting for a month, I had not received my order. I tried calling their customer service line multiple times, but was unable to get through to anyone. I was feeling frustrated and disappointed, as I had already paid for the cover and was eager to receive it.

Finally, I decided to try the chat service on their website. After waiting for a few minutes, I was able to connect with someone. They apologized for the delay and said they would expedite my order to the orders department. While I appreciated their effort to help, I had already been waiting for too long and decided to cancel my order. I requested a refund and was told that the process would be initiated soon.

I must say that my experience with National Boat Covers was not a pleasant one. The delay in shipping my order and the lack of communication from their customer service team left me feeling frustrated and disappointed. I would not recommend ordering from this company. In fact, I wish I had read the reviews before making my purchase. It would have saved me a lot of time and hassle.

I recently had an experience with National Boat Covers and I have to say, it was not a pleasant one. I decided to order an upgrade cover for my boat from their website. I made sure to provide them with the year, make, and model of my boat before placing the order. However, when the cover arrived 12 days later, it didn't fit my boat at all. It was too small and didn't even come close to covering my boat properly.

I immediately contacted National Boat Covers to request a return and refund. It's been 8 days since then and I still haven't received my refund. I even asked if they could send me a new cover that was x2 feet larger on each side to ensure it would fit my boat properly. However, they told me that they didn't have a template for my boat and couldn't make any guarantees about the fit.

I was extremely frustrated and disappointed. If they didn't have a template for my boat, then why did they take my money and send me a cover that clearly wouldn't fit? It's been almost a month now and my money is still tied up with no resolution in sight.

Overall, I would not recommend National Boat Covers to anyone. If they can't even provide a cover that fits properly for a specific boat model, then what's the point of ordering from them? I wouldn't even trust them to provide a cover for a skateboard. Needless to say, I will never be ordering from them again.

I recently purchased a new boat cover from National Boat Covers and I have to say, I was a bit disappointed with my experience. The shipping took longer than expected, which was a bit of a bummer. However, once I received the cover, I was excited to install it on my boat. The instructions that came with the cover were a bit confusing, but I was able to figure it out with some trial and error.

Unfortunately, when I was installing the cover, I realized that I was shorted two thumb screws. I immediately reached out to customer service to see if I could purchase the missing screws. To my surprise, they asked me to send them photos of the packaging and the contents of the box. I mean, who takes photos of an item they just bought before opening it? I found this request to be a bit unreasonable, but I complied anyway. After sending the photos, I asked how I could purchase the missing screws. Their response was less than helpful - they simply said they couldn't help me without the photos. I was frustrated and felt like they weren't willing to work with me to resolve the issue.

I understand that mistakes happen, but the lack of customer service was disappointing. I was willing to pay for the missing screws, but they didn't seem interested in helping me. It's a shame because the product itself is great, but the poor customer service really left a bad taste in my mouth. I'll be taking my business elsewhere in the future.