Pella review: Window warranty and repair delays

I bought multiple windows and had them installed in 2018. The windows are terribly made. When it rains the wood inside swells badly and they get way to heavy to for the latch that holds them up to support. They are not at all sound proofing or noise reducing as was advertised. In fact, we now hear everything from outside and my heating bills went way up and now have to run ac more in summer. Well one of the windows broke and I have been trying to get the warranty honored (a 20/10). But this company pulls a fast one on you by only covering their shoddy parts for two years. They then charge you just to show up at your house to fix their faulty window. The warranty does allow for them to refund the cost of the window but they are refusing to do so. Why would I pay $149 plus tax and up for a person to show up to replace a part when the window only cost me $198. The other two top companies warranties actually honors the 20/10 warranties they have and no charge for repairs. I've been sitting in my office working from home freezing now for going on three weeks. The "independent" company that is supposed to help just keeps giving me the run around and saying they don't have to follow Pella policy. Last night the wind blew hard enough to damage the window more due to their incompetent repair company refusing to allow me to talk to a supervisor.