The complaint has been investigated and
resolved to the customer's satisfactionResolved PECO Energy — disgusted and fuming with the service!
resolved to the customer's satisfaction
PECO Energy - www.exeloncorp.com
I made settlement on 9/26/07 - Wednesday
I called Peco a few days earlier concerning a lock that was placed on the gas due to the previous owner's lack of payment. A rep. told me to call the morning of settlement and it would be taken care of.
I called from settlement and stated that I would be done and at the house by noon on that same day. They said they would be there between noon and 5 pm to turn on gas and light pilot.
4:30 and no Peco. I call to confirm they are coming. They tell me that a field rep. was there at 10:30 that morning. I said impossible since I was still in settlement and told the woman on the phone that I wouldn't be there until noon and she confirmed that they would be on location between noon and 5.
I was told that they were there earlier and wouldn't be back in my location for 2 days until Friday. I have two small children and my wife and I are school teachers. We really need to take a hot shower. The woman on the phone told me that there is nothing they can do for me.
So they screw up and it is me that gets stuck with no hot water for 3 more days. I can't take off on Friday to sit around and wait for them, so it will have to be Saturday. The woman also stated that there wasn't a supervisor there to speak with.
This is simply amazing. I asked her if I didn't send a check for a few months and then said that I thought I did, would it then be their fault about not getting a payment? I highly doubt it.
This is a shame that I am starting a new account with this company and they are doing this to me and my family. I am typing this from my wireless internet which was turned on by a reliable company that showed up when they said they would.
I am disgusted and fuming about this. There isn't really a complaint area on their website so I guess we just deal with getting screwed by them.