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Pearle Vision

Pearle Vision review: Unethical behavior, overcharges, rip off

T
Author of the review
9:19 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Back in July of 2021, I went to Pearle Vision located in Robert Street, West Saint Paul, MN 55118. I showed my tinted glasses and a prescription to the Service Rep. I asked her if it was possible to use the prescription and removed the tinted glasses to make clear glasses. She said yes. I asked her how much was going to be the charge. She told me $100.00 dollars. I asked her if she knew my Health insurance could cover. She told me she was going to check.
Shortly after, she told me that my insurance was going to cover. I gave her the tinted glasses and the prescription.
About a week ago, I received a notice from my Health insurance Company stating that the charges were denied. Base on the bill it was issue to my Health Insurance, I was totally shocked to learn that Pearle Vision charged more than $374.00 dollars.
I called Pearle Vision three times, but they did not answer the phone. I left a message, my message was not responded. I went to the site and when I talked to a Service Rep, he told me that I had to pay the money. He asked me for my social security number.
I called Pearle Vision in Eagan, told the service rep to deliver the message to the owner of the company. Instead an unknown Service Rep called me only to tell me I had to pay the money. She did not listen to what I had to say.
I learned based on this experience that the Service Rep lied to me. Now I understand why she decline to give me a receipt.

Desired outcome: I want to return the glasses to the company and I want the company to put the tinted glasses to the frames.

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  1. Pearle Vision Contacts

  2. Pearle Vision phone numbers
    Click up if you have successfully reached Pearle Vision by calling +1 (800) 937-3937 phone number 0 0 users reported that they have successfully reached Pearle Vision by calling +1 (800) 937-3937 phone number Click down if you have unsuccessfully reached Pearle Vision by calling +1 (800) 937-3937 phone number 0 0 users reported that they have UNsuccessfully reached Pearle Vision by calling +1 (800) 937-3937 phone number
  3. Pearle Vision address
    4000 Luxottica Place, Mason, Ohio, 45040, United States
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  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 01, 2026
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Pearle Vision Category
Pearle Vision is ranked 15 among 62 companies in the Glasses and Lenses category