Menu
Write a review
File a complaint
CB Glasses and Lenses Pearle Vision 680 South, IL-59, Naperville, IL, 60540, US
Pearle Vision company logo
Pearle Vision
reviews & complaints
Pearle Vision company logo

Pearle Vision

680 South, IL-59, Naperville, IL, 60540, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
10:00 am - 5:00 pm
Sun
12:00 pm - 5:00 pm
ComplaintsBoard
S
7:50 pm EDT

Pearle Vision - request for pd measurement

I completed my order and they measured PD and I asked for the results and they refused because it is private. I said they are my results and I am entitled to my results. Then they told me there would be an extra twenty dollar charge to give me that information because it was a test. I said yes it was the test to order my glasses. I told the girl that's a deal breaker and I wanted to speak to the person who told her to tell me that. Finally the doctor came out and was very rude and said thats the policy and I asked her are you ready to lose a sale and a customer over a policy and she very nastily replied yes. I should have known when they quoted me my insurance benefits and told me I was wrong and I had downloaded the benefits and called VSP on the phone who confirmed I was right. Pearl Vision hires rude and condescending people to manipulate the customer like they are doing you a favor. Run the other way.

Read full complaint
Hide full review