I purchased a kitchen aide refrigerator 20017 and a 10 warranty. So I thought that I was covered. Within a year my ice maker was not working so I called pc richards they informed I be better off going with dan marc appliance repair so I did it took them 5 times to fix the ice maker called richards told them I have to take off of work ever time they try to fix it. No cared one of mangers I talked to after 5 times you are going to have to let us fix it I told him after 5 times to fix I did give him time it. This year refrigerator was not cooling called again to pc richards they referred me to dan marc.
Tech spent 5 minutes looking at said it was the fan we will order parts that would take another week. I brought in other repair service I was told that it wasn't the fan. He spent time to fix it not get jerked around. The $ 400 10 year extended warranty is a joke I will never buy another. I will not buy anything buy pc richards again
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Hello, we apologize for any inconvenience this may have caused. Please send us an email to customerservice@pcrichard.com with the invoice number of your purchase, so we may better assist you.