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I got a horribly defective air conditioning unit that pours out water (As a running faucet would) and pc richard & son has first off, denied me of a refund of the $310 I spend there, and has also denied me an exchange for another, insisting that someone first come to my house to repair the untit. I've never heard of anything so absurd! I can't understand why I should be forced to keep a defective unit that I just spend $310 for? Furthermore, why would I not even be entitled to even so much as exchange the unit for another? I've never heard of such ridiculous practice or store policy! I have no clue how they've operated all the years they have?
As a result of all the water pouring out the unit, my mother's awning & mailbox are messed up /rusted. She thinks there may even be some water in between the walls!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Your Ac unit is not defective, I think your brain is defective. This is a case of a person like you who has no knowledge of how AC system are suppose to operate. All AC system will have water leaking externally. Thats due to the temperature difference between the ambient and the unit itself. If you would know if you read the manual. Its people like you who complain and cry and hide behind your computer that need to stop blaming others and start reading and doing research!
Hi Ledia:
Allison from P.C. Richard & Son here. Air conditioners normally dehumidify as well as cool a room and thus collect and, if installed correctly, drain water to the outside of the house. This is why we need to have someone come and diagnose whether the issue is improper installation or if there is something truly wrong with the unit. If it is the installation we would not be solving the issue with an exchange. However, if you did buy it recently and if it is proven defective we would certainly stand behind the purchase and exchange the air conditioner. Let us help you solve your issue rather then perpetuate the problem. Please call [protected] and we will be happy to set up the service call. The visit would be at no cost if the the air conditioner was purchased within the past year. Thank you.
Sincerely,
Allison L.
P.C. Richard & Son