SUBMIT A COMPLAINT

[Resolved] PayProunauthorized credit card charge

5
G Oct 06, 2019

My Capital One credit card, ending in 2257, has an unauthorized charge of $49.00 on September 2, 2019. The vendor is listed as PayProSofttaken London. Please have this charge removed. I did not visit this website, or agree to the unauthorized charge.

PAYPRO* SOFTTAKEN LONDON 00000 GB

LONDON, 00000
Purchased:
Wed, Sep 25, 2019
Posted:
Thu, Sep 26, 2019
Purchased By:
GRETCHEN HOAD

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Gretchen Hoad · Oct 06, 2019

    The date that the charge was added to my credit card is September 26, 2019, not September 2.

  • PayPro Customer Care's Response · Oct 09, 2019

    Hello Gretchen,

    We have located an order under your name for a product named "Softaken OST File Exporter Personal License" for 49.00$ with your email and phone number. If you still don't recognize this charge you are welcome to contact our team by email: [protected]@payproglobal.com or by phone +[protected] .

    Thank you,
    PayPro Global Team

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