Overview of Privacy.com customer experience
Privacy.com is a virtual credit card provider that claims to offer safe shopping experience. However, our research showed several alarming consumer complaints. Firstly, there were reports of unauthorized charges on the account users linked with Privacy.com cards. Secondly, several users claimed that the customer support of Privacy.com was slow and unresponsive. Thirdly, some users experienced sudden account closures, which led to loss of their funds. Finally, several users complained that their virtual cards didn't work with all merchants. Overall, Privacy.com fails to deliver its core promise of providing a secure shopping experience, which is evident from the numerous consumer complaints.
Privacy.com complaints 8
Newest Privacy.com reviews & complaints
Privacy, Inc
Privacy, Inc. suspended my account without any reason. I contacted their customer service for an explanation, but they refused to help. I did not even use my account after July , but suddenly my account got suspended out of nowhere.
Replied
The original date of transaction was 05/16 the day it was supposed to be refunded was 06/12 for a total of $91.58
The original date of transaction was 05/16 the day it was supposed to be refunded was 06/12 for a total of $91.58. This business is supposed to process my payments like a regular payment institution but has refused to give me my refund after multiple contact attempts, even going so far as to ignore me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lithic Inc. (Lithic dba ***) is in receipt of a complaint, filed by *** on July 15, 2021. Privacy appreciates the opportunity to respond to *** complaint, in which he alleges that he failed to receive a refund for $91.58 issued by a merchant. We have reviewed *** account history and correspondence during the relevant time period. Key findings are summarized below.
On June 18, 2021, Privacy received an email from *** in which he inquired as to why his recent account opening request resulted in an inactive account. The customer support agent assigned to the outreach determined that *** already maintained a Privacy account. Additionally, and relative to the first account, *** authorized multiple transactions, totaling $306.89; however, *** failed to remit payment for these transactions. In order to prevent further losses, Privacy paused the account.
The agent communicated to *** that, per the *** Terms of Service, users may only maintain one account, therefore *** attempt to bypass this control was a violation of our Terms of Service. In addition, because the first account maintained an unpaid balance of $306.89, it was not eligible for reactivation, until *** settled the outstanding balance.
In response, *** asked whether a refund for $91.58 would be issued to him, to which the support agent advised that, per *** Terms of Service, any outstanding account balance must be paid before any refunds will be applied to the account. In the event the balance is not paid, any refunds received will be used to offset the amount due. The Merchant credit from *** was received by Privacy on June 13, 2021 for $91.58. The refund is being withheld to (partially) address the unpaid balance. Terms of Service authorize Privacy to withhold refunds or credits to settle any negative
balance.
See Termination of *** section:
Privacy *** your use of the ***s at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these *** Terms or the Terms of Service. In the event your Privacy account has a negative balance, Privacy reserves the right to withhold refunds or credits to settle the negative balance.
Lastly, *** also indicated in his complaint that Privacy Customer Support ignored outreach attempts. Between June 18, 2021, and July 9, 2021, numerous attempts were made to contact ***, prompting him to reconcile the unsettled transactions so that the refund could be issued, however *** refused to cooperate with the aforementioned Terms, instead threatening to obtain his refund through ulterior (sp) means. We suggest that ***, get in touch with Privacy to arrange to pay what is due.
We trust the information provided satisfies the inquiry and demonstrates that Privacy thoroughly investigated *** complaint. Should you or *** require any additional information feel free to contact me at the email below.
Sincerely,
***
Compliance Analyst
Pay With Privacy, Inc.
Hi, Recently my account associated with email "***" was closed stating some policy violation but I have only made 1 transaction and that was successful and when I attempt the second transaction my account was restricted and when I got in touch with the customer support I was told that I have violated some Policy. I would like to learn and educated myself that which policy and what clause I have violated and How? Please explain in a detailed manner that how come using a card for transactions can violate a policy that is nowhere mentioned on your website. Thanks, ***.
When attempting to create an account with Privacy, Inc on their website, *** I was asked to enter my personal information like name, address, banking information, and social security number. After entering my information, I was told by the site that my account would be put on hold until a member of their support staff could review my account, and it usually only takes about 48 hours. After waiting five days for their team to review my account, I emailed their support team as their site recommends to do so if your account it not activated within the 48 hour time span. I received an automated reply telling me my support ticket is being reviewed. After two more days I receive an email stating they have decided to terminate my account and did not give any reason as to why they made their decision and then informed me that any further attempts to create an account would immediately result in the new account being suspended. I have essentially been banned from their service.
Replied
Hello, I had been using *** for multiple months before, and one day I received an email saying that my account was closed due to
Hello, I had been using *** for multiple months before, and one day I received an email saying that my account was closed due to activity that violated their Terms of service, So I read through their TOS and I could not find any activity that violated their terms and I have also tried to contact them for multiple months now and they just seem to be ignoring me.
The complaint has been investigated and resolved to the customer’s satisfaction.
At this time, I have not been contacted by Pay With Privacy, Inc. regarding complaint ID
Sincerely
Was billed 3 times for a subscription that does not work. The virtual cards I created NEVER worked on any merchant's website. I have cancelled the 'pro' subscription 3 times independently on your website and I've been charged each month for it. I can directly cancel my subscription on the website and it will not work. If I reload the page, it stays. And I continue to get charged for a service I not only don't use, but CANNOT USE because it DOES NOT FUNCTION. The first charge I understand, but I will be contacting my bank and initiating chargebacks & a fraud investigation if this is not resolved, and I am not refunded in full for the last two months. I will be contacting my bank to blacklist the merchant from charging me again.
SAFETY NOTICE: ComplaintsBoard has analyzed Privacy.com and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 96%.
The age of Privacy.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Privacy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Privacy.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Privacy.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Privacy.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Privacy.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
- Despite a high level of trust, our investigation found issues with Privacy.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Privacy.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We have identified high risk financial services or content on Privacy.com's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
I have been using privacy.com for a while now
I have been using privacy.com for a while now. Some one tried to use a virtual credit card for $500. I reached out to privacy.com to inform them of the fraudulent charges and was ignored so i contacted my back to let them know the charges arent mine. Privacy then deleted my entire account without even telling me anything. I emailed privacy and they told me i had no account. I then had to email them previous emails on proof of my account. They told me they are investigating and are now completely ignoring me.
Hi, Recently my account associated with email "***" was closed stating some policy violation but I have only made 1
Hi, Recently my account associated with email "***" was closed stating some policy violation but I have only made 1 transaction and that was successful and when I attempt the second transaction my account was restricted and when I got in touch with the customer support I was told that I have violated some Policy. I would like to learn and educated myself that which policy and what clause I have violated and How? Please explain in a detailed manner that how come using a card for transactions can violate a policy that is nowhere mentioned on your website. Thanks, ***.
Was billed 3 times for a subscription that does not work
Was billed 3 times for a subscription that does not work. The virtual cards I created NEVER worked on any merchant's website. I have cancelled the 'pro' subscription 3 times independently on your website and I've been charged each month for it. I can directly cancel my subscription on the website and it will not work. If I reload the page, it stays. And I continue to get charged for a service I not only don't use, but CANNOT USE because it DOES NOT FUNCTION. The first charge I understand, but I will be contacting my bank and initiating chargebacks & a fraud investigation if this is not resolved, and I am not refunded in full for the last two months. I will be contacting my bank to blacklist the merchant from charging me again.
Replied
They claim they paused my account for unsettled transactions and they were waiting for them to clear
They claim they paused my account for unsettled transactions and they were waiting for them to clear. They listed the specific transactions in an email. When I review these transactions in my privacy.com account as well as my bank account I can see that the money was retrieved from my bank account and is in fact settled. After attempting to contact them on 3 separate occasions through not only email but through their ticket support system on their website, I've received no response and my account is still on hold. If you try to call them using their service line, it immediately tells you no one is available and hangs up on you. They show complete disregard for their users and it's infuriating. Even when/if you unpause my account I will still be moving to another service. This is unacceptable.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
When attempting to create an account with Privacy, Inc on their website, *** I was asked to enter my personal information like name,
When attempting to create an account with Privacy, Inc on their website, *** I was asked to enter my personal information like name, address, banking information, and social security number. After entering my information, I was told by the site that my account would be put on hold until a member of their support staff could review my account, and it usually only takes about 48 hours. After waiting five days for their team to review my account, I emailed their support team as their site recommends to do so if your account it not activated within the 48 hour time span. I received an automated reply telling me my support ticket is being reviewed. After two more days I receive an email stating they have decided to terminate my account and did not give any reason as to why they made their decision and then informed me that any further attempts to create an account would immediately result in the new account being suspended. I have essentially been banned from their service.
Most discussed Privacy.com complaints
The original date of transaction was 05/16 the day it was supposed to be refunded was 06/12 for a total of $91.58Recent comments about Privacy.com company
Privacy, Inc
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Privacy, Inc. suspended my account without any reason. I contacted their customer service for an explanation, but they refused to help. I did not even use my account after July , but suddenly my account got suspended out of nowhere.
I have been using privacy.com for a while now. Some one tried to use a virtual credit card for $500. I reached out to privacy.com to inform them of the fraudulent charges and was ignored so i contacted my back to let them know the charges arent mine. Privacy then deleted my entire account without even telling me anything. I emailed privacy and they told me i had no account. I then had to email them previous emails on proof of my account. They told me they are investigating and are now completely ignoring me.