Where can I possibly begin with these people and this company. They held my money without resolution for well over ten days. Emails went unanswered, calls unreturned, etc. I finally had to open a case with the local FBI office based on Internet fraud and the State Department because they demanded that I send a high resolution copy of my passport to them for security purposes. They have 42, 000USD in the account. They finally added my proper bank and graciously allow me to withdraw 4, 500$ a whack. Do NOT do business with these scoundrels they are a train wreck. AirBNB should be held accountable for partnering with them but they remained hands off and completely unhelpful in any resolution. Very unfortunate.