Payoneer review: paid for service, nto received ( 6 comments)

I have been using payoneer for 3 years now and even though i don't like the fees, they aren't more expensive than a regular card that you get from your bank, at least in most countries that i know of. they are different than what i hear epassport was (i didn't use them), but they are also a different company with better background. they are an actual company with actual people working there and they have to make money to be able to be there. if you have a company anywhere you know there is rent and electricity and employees (i saw an article that says they have more than 100). i got my card with no fee (no activatin either) so i would think they need to make money. they do'nt charge anything for when you use your card for gas or food or anywhere online, so you could use your card that way. every other company i see (paxum, ipayout, and others) all have fees to load the card and fees for atm. you wrote service not received as your complaint and that isn't true. you lied here, which isn't good. you got your money, and the fees are written in your account and before you sign up, this shuldn't be something that you didn't know about. i prefer to use company that i can trust than a new company that i don't know, even if the fees are a little bit higher. also, i get the bank transfer now which is $6 and it doesn't matter how much you transfer, and no one has fees even close to being so low.

Hi ScammedByPayoneer, I completely agree with you. My payoneer money, which I paid $2 for to clear via standard method, still hasn't cleared till today, 4 business days later! But guess what, when I click on the link to inquire about it, it gives me the option to clear immediately in 3 hours, BUT I have to pay an additional $3...what an effin rip off!
You can forget about their customer service, they do not want to be contacted, because it is impossible to contact them immediately via phone or live chat. They seem like a damn backyard operation.
Annoying and unprofessional!

Hi Talia,
well then this is the first time you hear of it. It did take 4 days and then miraculously as soon as I complaint it cleared into my account.
I don't care about your excuses, it is not my problem how many agents you have or how long they work. What I expect is a service, after all I'm paying for that with my fees.

I have recieved the message "Good News! You have received money from Freelancer.Com" on April 19th, since that date I have not receive my money into my local bank account, I have made several calls and sent mails to payonner support, at first they didn't help at all, after 3 weeks, calls and mails, they told me that the problem was they needed my CCI bank account code which I provide inmediatly, but even I povided it I haven't receive the mail with subject "Funds were transferred to your account" which means transfer has started.
I know that after getting that message it might take around 7 business days for the funds to arrive in my bank account, but I repeat, I haven't get the message which says that the bank transfer has started. It has been more than a month since you recieved my money into your service and I don't to wait more for it.

I am very concerned about this, I hope not to be victim of a kind of scam and be just a victim of really bad service.

Hi, my name is Alina and I'm dealing with a terrible situation, 6 months ago I had some unauthorized transactions on my card, total of $2300 and believe it or not I still didn't get my money back not even today, even tough I notified them about it right away. Initially they said the whole process was gonna take about 90 days and after that I started to call them pretty much every day and every single time they had an excuse to say to delay me. They told me to call them today to put me in touch directly with the chargeback department in order to fix the issue, which of course didn't happen..they just said to call them in 2 weeks because is a very complicated situation, and they didn t decide yet to refund MY MONEY or not. How frustrating is this? After 6 months they refuse to give me my money back!
I started to believe I'm being scammed by this company and the next step I'm going to do is to hire a ATTORNEY because i just won't let them get away with it.

I am dealing with some fraudulent charges since last year December 2012 with Payoneer. I finally received some money back but still waiting for my actual funds that have been credited back by the merchant after reviewing the charges and agreeing that they were fraudulent. those funds which have been credit back to my then cancelled credit card have not been transferred over to my now active card, which was done in January. I have in writing from a payoneer employee that I will receive those funds but until today nothing has happened. I am copying the email below. I have contacted payoneer numerous times but received not response back. This is now going on for 8 month, and I really get very frustrated with the way payoneer is handling their business.

email from payoneer:
Dear Harold,
After reviewing your case again, our charge-back Department had decided to refund you a total of $1500 in addition to the funds that were refunded from the merchant.
We still require that you fill out the good will refund form that is attached to this email to finalize your refund.
Sincerely,
Ray
Payoneer Customer Support

as you can see it clearly says in addition to the funds that were refunded. still waiting for those funds being credited to my account.