The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Payday Loan Resource Centerunauthorized debit/rude customer service

The Payday Loan Resource Center made unauthorized debits from my account, starting in 2007. After I cancelled the debits, I wrote a letter dated July 15, 2009, to them requesting that they redeposit those unauthorized amounts back into my account. I mailed the letter and also faxed this letter to them at [protected].

No one responded after one week, so I called them on several occasions. I spoke with 2 different people and they both stated that neither one of them could process my request. I called again today, August 4, 2009, to speake with Christine or Christian Smith, a supervisor. I spoke with a Karen and another person. Both were rude an unprofessional, indicating that they could not handle my request.

I called a third time today and spoke with Karen again. She agreed to transfer me to Ms. Smith and placed me on hold. I have been waiting for over 20 minutes, to no avail. It is now 10:30 a.m. and I am hanging up and completing this complaint about this company.

This appears typical of the way they handle requests to their company, which suggests perhaps illegal and unethical behavior by them. I am resolved to get the unauthorized debits redeposited into my account. Any suggestions?

Responses

  • Je
    Jean May 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I applied for a loan and began getting unauthorized charges to my account from payday loan resource center

    0 Votes
  • Al
    Alma Baxter May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Illegal charges are being made on my credit card. I have tried to contact this company leaving a phone number and message but they continue charging my card and is not responding.

    0 Votes
  • Ca
    CaTina Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have unsubscribed to this service several times and they still keep deducting $7.81 from my account and I was told I could not get a refund but if I have have returned checks or fees I will file a bigger complaint with the Better Business B!ureau

    0 Votes
  • Sn
    snbnanc Aug 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Payday Loan Resource Center has taken funds out of my account without my authorization. This is something that needs to be stopped! Beware!!

    0 Votes
  • Gi
    ginger ostendorf Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have been trying to contact them to cancel subscription but are unable
    to get account info or customer service rep to take care of my request

    0 Votes
  • Ja
    James Jarman Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    That took money out of my account too illegally. I have contacted the attorney generals office in North Carolina and suggest everybody else does the same in their state and we can shut this site down.

    0 Votes
  • Ja
    James Jarman Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Contact your state's attorney generals office.

    0 Votes
  • Ca
    cathy finkel Aug 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Took $45.95 out of my bank account without authorization. cancel all e-mails from them and sent reply to credit my account $45.95 immediately.

    0 Votes
  • Cl
    Clarence H Lindsay Sep 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Payday loan people took $7.99 out of my checking account without my consent. I was told by someone at their company to log on to this website and answer any questions required, along with my cancellation # 2796369

    0 Votes
  • Sh
    Sharon Milke Sep 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They did the exact same thing to my husband and I, Why are they allowed to stay in business? As long as nothing is done about these crooks they will continue to victimize innocent people.
    PLEASE SHUT THEM DOWN!

    0 Votes
  • Me
    Melody Thomas Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was searching the web for a payday loan possibility and did not get one, however these people got my Social and submitted ID Theft protection on me without my knowledge. This charge of $7.99 was definitly not authorized. Please advise and HELP!, Melody D Thomas

    0 Votes
  • Ro
    robert thompson Sep 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    would like to know how to cancel subscription to Subcription Service.

    0 Votes
  • Ve
    Versiera Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company withdrew funds from my account without authorization. They created a bogus check as if I wrote it out to them and deposited it into my checking account.

    0 Votes
  • Rh
    Rhonda Donoghue May 07, 2009

    I did not authorize any debits for $17.93 from my checking account and I want a full refund of all monies taken from my checking account. I would like to be contacted at [email protected] as soon as possible with a status of my refund. Thank you for your time.

    0 Votes
  • Ti
    Tim Jul 18, 2009

    Got my online bank statement and see that PLRC LLC (Pycsloan.com) had created a check drawn on my checking account for #17.93. From a previous victim on this site I know the phone Number is useless to call... I will try their web site, but don't expect to see the $17.93 again!

    0 Votes
  • Mo
    Morgan Baker Jul 23, 2009

    I put an application in for a loan but I didn't authorized them to get into my accout and take any money out. I talk to some one they told that they couldn't pay for my overdraft fee that they cause me to have.

    0 Votes
  • Ad
    adamantnangry Sep 11, 2009

    unauthorized deduction in my checking account. and i am not the first victim. the authorities should take action. people file loan applications because they need extra money and this company scams people who dont have money to throw away.

    0 Votes
  • Al
    alexism89 Dec 10, 2009

    the same thing happen to me but they charged me 17.00 and i made a report with my bank and i plan to go further with th issue.

    0 Votes
  • Je
    jewellean adams Feb 11, 2012

    i took out a loan for $800.00 but the interest was $1600.00. I have paid the loan amount +some som3 interest. I refuse to pay anymore interest. What can I do? Jewellean Adams, [protected]

    0 Votes
  • Je
    jewellean adams Feb 11, 2012

    what can i do/

    0 Votes

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