The complaint has been investigated and
resolved to the customer's satisfactionResolved Payday Loan Resource Center — unauthorized debit/rude customer service
resolved to the customer's satisfaction
The Payday Loan Resource Center made unauthorized debits from my account, starting in 2007. After I cancelled the debits, I wrote a letter dated July 15, 2009, to them requesting that they redeposit those unauthorized amounts back into my account. I mailed the letter and also faxed this letter to them at [protected].
No one responded after one week, so I called them on several occasions. I spoke with 2 different people and they both stated that neither one of them could process my request. I called again today, August 4, 2009, to speake with Christine or Christian Smith, a supervisor. I spoke with a Karen and another person. Both were rude an unprofessional, indicating that they could not handle my request.
I called a third time today and spoke with Karen again. She agreed to transfer me to Ms. Smith and placed me on hold. I have been waiting for over 20 minutes, to no avail. It is now 10:30 a.m. and I am hanging up and completing this complaint about this company.
This appears typical of the way they handle requests to their company, which suggests perhaps illegal and unethical behavior by them. I am resolved to get the unauthorized debits redeposited into my account. Any suggestions?
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