PawSafe Animal Rescueadoption practices

This review was posted by
a verified customer
Verified customer

On 2/25/2017, we purchased a puppy advertised as 10 weeks old from Pawsafe Animal Rescue. Dog was immediately sick with diarrhea and respiratory illness.

After 4 week course of treatment, dog was diagnosed with distemper, an extremely contagious and fatal infectious disease for dogs. This dog and others were likely infectious when they were transported into the state and sold to the consumers.

At time of purchase, we signed a contract with a picture of a dog on the contract and a handwritten dog name. We were also told we were receiving a copy of a vaccination record for the dog purchased and the dog contained a microchip.

The dog has since been euthanized but we have confirmed evidence that the dog contained no chip and the dog we adopted was not the dog represented on the contract or the health record. This is a clear breach of contract case.

Repeated emails to Diane Scuderi went unresolved. We have requested reimbursement for the cost of the dog purchased as well as all medical expenses totaling over $3, 000. Diane Scuderi does not provide a phone number for contact. Further action is pending should Diane Scuderi continue to not assist with a resolution.

I am strongly urging anyone who adopted a dog either the date of this adoption event in Carmel, NY or any adoption event by this organization to firstly - review carefully your contract and confirm animal is chipped.

If you adopted a dog that was found to have an acute illness such as distemper or parvo or any other serious infectious disease from this organization, please file a complaint with the attorney general. The more complaints they receive on one organization the more likely they will take action.

In the state of NY, there are no laws protecting the consumer from these transactions. It is most likely for this reason that Pawsafe moved from their MA operation to NY. MA has very strict laws ensuring the protection of the animal as well as public health.

Please review the following where it is reported that PawSafe was prohibited from doing business in MA:

I encourage you also to file a complaint with the NY State Department of Agriculture:

If you are considering a rescue dog, I highly encourage you to not participate in these large high volume "rescue" events from dogs from the south. And, most importantly, do your research on the organization and the laws in the state within which you purchase to know if you are protected as a consumer after the sale is made.

  • Updated by ASM080511 · Apr 15, 2017

    This organization does business with the Dallas Animal Services and Adoption Center. Which is the city run shelter in Dallas, TX. This shelter has received numerous complaints related to its practice.

    These are just a sampling of the reports out there about the Dallas Animal Services and Adoption Center. Diane Scuderi is removing animals from a shelter with a history of questionable care provided to the animals. She is then passing these animals to consumers in NY State where the business practice is not regulated and the consumer has little protection offered through the state.

    Our dog came from the Dallas Animal Services and Adoption Center and is a perfect example of the end result of care and treatment received by this center and that Diane Scuderi is then passing to consumers. She is charging a premium for an animal that receives little to no care while in the State of NY and therefore cannot guarantee the health and wellness of the animal. In fact, her response to my repeated questions were to contact the Dallas Animal Services and Adoption Center directly which is testimony that she cannot attest to the care and treatment provided to the animal adopted.

    I highly encourage any prospective adopter to adopt from a rescue organization that is confirmed to hold the animals in the state of purchase for an extended period. Make sure you have a phone number to contact either the foster or owner of the rescue (Diane Scuderi refused to provide her phone number even pre-adoption to help us understand the process). And, above all know the laws and consumer protections available in your state to ensure the rescue organization is held accountable by the state for their business practice and you as a consumer have recourse.

    I would also highly encourage any prospective adopter to understand the education and experience of the rescue organization leadership with animal health. Diane Scuderi has a degree in Computer Science not Animal Science or related degree.

    Our recourse is to pursue on breach of contract at minimum and fraud at maximum.

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