Pawrade review: Purchasing a puppy

This occurred Nov- Dec 2023 and Jan 2024. We have had an unbelievably terrible experience with this company. Prior to purchasing the puppy, staff was amazingly helpful and promised us we would be able to zoom and connect with the breeders. After we purchased, communication significantly decreased. It took 2 weeks to have our first zoom with the puppy and it was an inconvenient time as my children were unavailable. Breeder agreed to reschedule but that never happened. It took 2 more weeks to get 2 10 second videos in which you could not even see the puppy's face. While one employee remained somewhat communicative, she did tell me that I should be working with another employee. This employee, Destiny, was extremely rude and dismissive. When I complained about not getting the promised zoom or longer engaging videos of the puppy, she told me that just beacuse something was promised before purchase, it does not mean it will happen.

We waited 8 weeks with minimal communication from pawrade and zero communication from the breeder. The week before we were supposed to get the puppy, we received a refund with no explanation. Upon finally being able to reach a manager, we were told that the breeder changed his mind and was not comfortable selling us the puppy anymore, apparently because we asked to zoom and for a video. There was no discussion as Pawrade agreed to the cancellation and allowed the breeder to relist the puppy!

Extremely unprofessional.