I called for service and got their automated system. Could not talk to a person. I wanted my A/C coolant topped off.
Guy came out, said they won't top the coolant off, but I still owe them the $80 service fee for coming out and telling me something they could have told me over the phone if anyone was actually on the phone.
Paul Santana, the service tech seemed more interested in selling me on some type of service I hadn't called for than actually helping.
Absolute dog water level service from top to bottom.
Recommendation: Do not use this company.
Resolved. This issue has been settled between us.