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On September 19, 2023 I tried to determine which brake rotors I should be ordering on the PartsAvatar.ca website. Using their system to figure this out is so difficult that I wanted to call them for guidance. I looked high and low but could not find a phone number. I even did a Google search – nothing.
I was forced to use their chat service. I was asked for the year, make, model and trim package. I was also asked for my VIN, which I gave them. I also specified that I wanted coated rotors. On the chats they would take several minutes to respond to each of my communications, but then would sign off before I had an answer! It took 3 tries to get a usable answer. I placed my order.
The parts did not arrive until September 27th. The parts they sent were the ones they had recommended. The front rotors were 14" in diameter. My originals were 12.5". Both the front and rear rotors were NOT coated according to the manufacturer's website (the PartsAvatar website has them marked as coated).
This was the beginning of a long and painful exchange of emails lasting until I finally received a refund on November 21st, over 2 months after placing my order. I ended up buying Brembo rotors from PartSource. Good price, good product, NO HASSLE!
PartsAvatar are crooks. Their practices are underhanded. They refused to accept responsibility for recommending the wrong parts to me, they pretended that their phones were having technical difficulties (an excuse I read about in other reviews from years ago) and they weren't going to give me a return authorization until I threatened them. You can read more about them here - https://forums.redflagdeals.com/poor-experience-partsavatar-ca-2315397/.
DO NOT USE THEM!
