Parts Avatar

i bought a front right cv axle (trakmotive sb8065) from you and an agent confirmed it by chat with my vin. it does not fit my car and i broke the original box because i trusted your agent. so i contacted trakmotive usa directly and here is the proof. they told me you sent the wrong axle for my car and your agent is wrong. see screenshot and trakmotive email copy.

bought new trakmotive sb8065 for my subaru crosstrek 2014(front cv axle) september 30th 2023. i asked an agent to confirm the part number will fit with my vehicle serial number, and yes "it fit".( see screenshot). received the package, installed it and too short by 1/8". final screw wont lock. asked this morning(oct.18th) for reimbursment, i am not approved because i broke the original box(still have it in parts). i trusted the agent who told me it will fit. now i loose my money and have to re-order a new one with bumper to bumper store. partsavatar did 2 mistakes. nobody told me to keep the box and you confirmed the vin. i want to get my money back. see photo of what it should looks and actually what it looks like(too short). my old axle vs yours.

On June 5th, I placed an order with Parts Avatar and unfortunately, I have to say that I'm disappointed with their service. Although I received half of my order on June 15th, which is later than expected, the critical parts are still outstanding as of June 17th. On the other hand, I placed an order with Rockauto, and I received everything on June 9th, in just four days from New York to BC, which is quite impressive.

To my dismay, I've been facing a series of issues while trying to communicate with Parts Avatar. Their phones are either not working or not being answered, and their automated email responses are not helpful at all. I'm unable to cancel the order, as they falsely claim to have already shipped it. Whenever I attempt to 'live chat' with their representatives, I feel like I'm talking to someone in a shack in India, who knows little else except to regurgitate scripted answers. This leads me to believe that their customer service standards are not very high.

A major cause of these problems seems to be the ongoing Covid-19 situation as the company tries to blame everything on it, from delayed shipping to technical difficulties with phone lines. As a retired person, I'm in desperate need of my car, and it's frustrating to see the lack of concern from Parts Avatar towards their customers. To put it bluntly, they don't seem to care at all. In my opinion, this is the worst customer service I've ever experienced, and the CEO should be held accountable for the lack of transparency and service provided.

In conclusion, I hope they go bankrupt, but I doubt they will, as they are likely benefiting from government handouts related to Covid-19. It's essential for companies to be transparent with their customers to build trust and loyalty, but with this experience, I cannot recommend Parts Avatar to anyone.

I recently had an experience ordering from Parts Avatar, an online auto parts store based in Canada. While I was excited to receive my order, I did notice that it took some time for the items to be collected and prepared for shipping. This led me to check the Parts Avatar website for updates, and I was a bit concerned when it said the item had been marked as "Parts Delivered"--yet I hadn't received anything! I couldn't help but wonder if they had been stolen by a porch pirate, or if there was some other issue.

To avoid this confusion, I would suggest that Parts Avatar ensure their website language is clear and unambiguous. I also believe they should add a final status update indicating when the order has been transferred to the delivery company, so that customers have a clear expectation of when they should receive their order.

Frustrated by the lack of clear updates on the Parts Avatar website, I turned to the delivery company (which I believe was Purolator) to track my shipment. To my concern, the shipment seemed to be stuck in the first segment of delivery for several days, indicating that my order was still sitting on a dock in Ontario. As someone living in a different part of the country, I knew that a few days to make the trip west was reasonable. However, it was frustrating to see no change in the delivery status, leading me to wonder where my parts were and when I would receive them.

After all of this waiting, confusion, and concern, I started to wonder if the few dollars I saved by ordering from Parts Avatar was worth it. While it's great to have access to a wide selection of auto parts online, I think that Parts Avatar could improve their communication and shipping practices to make the customer experience better.

I recently had a not so great experience with Parts Avatar, an online auto parts supplier at partsavatar.ca. Despite ordering all of the required parts at the same time on the same invoice, I received them in separate shipments weeks apart from one another. To make matters worse, I had the chance to return a part from the same order during the span of time in which the remaining parts were being shipped. When I attempted to figure out what was going on, there was no real explanation beyond blaming Canada Post for the delays. However, I can't help but feel that it was actually Parts Avatar's fault for not being truthful with me about the reason for the delay.

After waiting two weeks for the remaining part to be shipped and trying to cancel it to no avail, it took another two weeks for it to finally arrive. To make matters worse, I actually had to return one of the parts because it ended up not being compatible with my window regulator motor, which was incredibly frustrating as it should have been. Unfortunately, it took them 15 days to receive and process my return, and I still haven't received my refund, which is now overdue by several days based on their return policy.

Overall, my experience with Parts Avatar was incredibly disappointing, especially considering how poorly they handled my concerns with their customer service. Based on my experience, I would caution against ordering from this supplier as they do not seem to prioritize timely order fulfillment or customer support.

Unfortunately, I had a negative experience with Parts Avatar (partsavatar.ca), which I feel compelled to share. After experiencing issues with my order, I reached out to their customer service team via email and phone. However, despite speaking with several representatives, my concerns were left unresolved.

One of the items I ordered was extremely late, which caused me to look for the product elsewhere in the meantime. Additionally, I was also mis-sold a product, which was disappointing. When I requested a return shipping label, I was met with resistance from their team. Despite explaining that the issues were a result of Parts Avatar’s actions, they continued to deny any fault.

Ultimately, I felt compelled to report them to the Canadian Board of Trade, as they were breaching several consumer rights. I was also surprised to discover that one of Parts Avatar's agents created a secondary account for me without my permission.

To add insult to injury, the late and mis-sold parts were of no use to me, and I had to pay $117 to return them. This experience was a waste of my time, money, and effort. Furthermore, all of the customer service interactions seemed scripted and impersonal. It was disheartening to hear that they had no phone number for me to call regarding the issues.

Despite requesting compensation for shipping, all I was offered as compensation was a 10% discount on my next order, which seemed inadequate. Overall, my experience with Parts Avatar leaves me with red flags, and I would not recommend them to others.

I recently had a disappointing experience with Parts Avatar, an online Canadian parts supplier. Initially, I was drawn to this company because I wanted to support Canadian businesses during these difficult times. I placed an order for a brake kit on July 7th, but as of August 8th, I still have not received my product.

When I contacted Parts Avatar's customer service, they told me that my shipment had been picked up by Purolator. However, after conducting my own investigation, I discovered that no pickup occurred, only a shipping label was created. I have been given false information multiple times by their customer service chat.

As a result of this experience, I would never order parts from Parts Avatar again, nor would I recommend them to anyone. I believe that they did not have the parts in stock in the first place, and now I am out almost $400. Despite my requests to cancel the order and return my payment, I have not received any response from them.

In my opinion, this is one of the most disrespectful companies that I have ever dealt with. To put things into perspective, I ordered a Napoleon barbecue from Costco and Day and Ross delivered it from Markham Ontario to Calgary in just four days. This situation really puts their lack of follow-through and accountability into stark contrast.

While I understand that COVID-19 may be causing delays in shipping and delivery, I believe that companies should be transparent with their customers about any issues they may be facing. This way, customers can make informed decisions about their purchases and can have more realistic expectations about delivery times.

Overall, I was deeply disappointed with my experience with Parts Avatar, and I would advise others to proceed with caution when dealing with this company.

I recently had an experience with Parts Avatar (partsavatar.ca) that left me feeling very disappointed. I found the support chat to be unhelpful and uninformative, as it led to no conclusion besides being told to contact my bank - even though I had already done so and was advised by my bank to contact the company who charged me. This is actually the second time I've had to file a complaint with Partsavatar, and as a lawyer, I am willing to pursue legal action over the $25 I paid, if I do not get my money back. Though it may seem insignificant, it is not too time consuming for me to do so.

One of the biggest issues I had with Partsavatar was that they use the phrase "FOR REFERENCE ONLY" to describe their parts' pictures and descriptions. In other words, they use a general picture of a popular part for a certain car system, such as an exhaust, and apply the same picture to all the related parts, such as gaskets, pipes, hoses, covers and so on. This caused a rather unpleasant surprise when I received my part because it was COMPLETELY DIFFERENT THAN WHAT WAS IN THE PICTURE AND DESCRIPTION. When I reached out to Partsavatar about this issue, they refused to provide me with a full refund and instead, I had to pay for the shipping again to return the product to their warehouse.

Overall, my experience with Partsavatar has not been a positive one. I regret not going to Rockauto parts, as they have always provided me with better service and products with accurate descriptions. Lesson learned, I will not be using Partsavatar again.

I recently had an unpleasant experience with Parts Avatar (partsavatar.ca). I purchased a set of headlights for $400, but upon installation, all of the signal lights failed to work - this included the front, back, side mirrors, and hazards. After replacing the fuse, the issue persisted, indicating a more significant wiring problem. I contacted Parts Avatar for assistance, but their suggested solution was disappointing. They advised me to purchase another set of headlights for $400, pay for shipping to return the defective lights, and then pay for shipping again to receive a new set. This would add up to paying for shipping three times, which seems unfair. Furthermore, they refused to issue a return because they claimed the lights were used, although I had only tried them and then encountered faults. It was impossible to speak to anyone on the phone, as they only offer chat support. However, communicating with their chat support team proved challenging and did not offer a satisfying outcome. The link to fill out a return form provided did not work, making the overall process confusing and frustrating. This kind of customer service is unacceptable, as it has left me out of pocket by $400 and unwilling to pay for another set of defective lights that I can't return.

It is strongly advised not to shop at PartsAvatar (partsavatar.ca). According to my recent experience, their confirmation of orders took an unusual amount of time, well beyond the promised period of 4 to 24 hours. As a result, cancelling the order became impossible, and despite the delay, the confirmation could not be established.

Unfortunately, the offered solution was quite dissatisfying; I had to return the merchandise, face the inconvenience of return shipping, and even bear the restocking fee that should not have applied in the first place since the order had not been confirmed yet! This business practice can only be described as unacceptable and unethical.

Moreover, the customer service experience did not prove to be any better. The agents provided me with inaccurate information about my order status, indicating that it had already shipped and even provided a tracking number to support that claim. However, upon tracking the package, it was clear that it had not even been picked up by the courier service, and that the provided tracking number did not register in the system.

This entire process left me feeling highly dissatisfied with PartsAvatar, and I would like to warn potential customers to avoid them at all costs. Better service, faster shipping, and often cheaper prices can be found at competitors like Rock Auto. Unfortunately, my experience with PartsAvatar was so negative that I will never do business with them again.

There has been a lot of buzz about online shopping for car parts, with one option being PartsAvatar (partsavatar.ca). However, after experiencing their customer service firsthand, I highly recommend exploring other options. While initially attracted to their competitive prices, the lack of respect and ineffective communication from PartsAvatar's Customer Service department has made this a truly disappointing experience.

After placing an order on a Monday, my package was not even picked up until Friday of that week - a delay that put my entire project behind schedule. Incredibly, it took 8 days for the order to even reach Purolator for shipping, despite PartsAvatar already having my money by the second day after order placement. Additionally, I was later informed that the package received damages too severe for delivery, leaving me without the necessary parts and feeling very frustrated.

Despite emailing PartsAvatar twice regarding the issue, I have yet to receive a response or any indication of their willingness to rectify the situation. As someone who has already invested over $500 into this transaction, I find it incredibly disrespectful to not even receive a courtesy response. Ultimately, dealing with PartsAvatar has caused me to waste a decidedly significant amount of time and money, which could have been easily avoided had I chosen a different supplier.

To anyone thinking of using PartsAvatar, I highly recommend exploring alternative options. You don't want your repairs to be delayed, your expectations to be unmet and for your hard-earned money to be poorly managed. Choose wisely and save yourself the inconvenience and frustration that I have experienced. While my dispute with my bank will take 90 days, PartsAvatar has my money and I am now forced to borrow more money to access the parts I need from another supplier.

I recently had a negative experience with Parts Avatar (partsavatar.ca), and I have to say, it was one of the worst customer service experiences I have ever had with a Canadian company. I ordered a Left side upper control arm, but instead I received what was clearly a Right side control arm. The ABS wire brack was on the wrong side, and it did not even seem to be for the same car.

I reached out to their online chat support, but unfortunately they were not much help. They simply directed me to follow the website directions and assured me that I would receive a refund. I ended up having to pay for the return shipping myself, which was quite frustrating. I waited the 10 business days that was outlined in their policy, but still did not receive any communication from them.

When I finally did receive my refund, it was only 60% of what I had originally paid. This was especially frustrating, as their policy clearly states that they will refund fully plus shipping expenses if it is their fault. When I reached out to their online support again, they said they would investigate and get back to me, but unfortunately this never happened.

A few days later, I had to contact them yet again, only to be told that I didn't know what I was talking about and that the part I received was the right one. I even went so far as to send them pictures clearly showing the ABS bracket being on the wrong side, but they simply stopped answering my emails at that point.

All in all, it was a very frustrating and disappointing experience. I would caution others to approach any future purchases with Parts Avatar with caution, especially if customer service is a priority for you.