Parcel2Goparcel delivery to the usa

D
This review was posted by
a verified customer
Verified customer

P2G42244061
I sent a parcel to the USA under this number which had an actual weight of 11.5 Kgs. To cover myself I actually listed it at 12kgs.
This package was then held up, and delayed in the USA and a demand for extra payment was made to my receiver for $22.75. No reasons were given. My client paid this sum to release the shipment.
Today I receive an email form Parcel2go saying that an extra payment was required of £10.64 as the parcel had a volumetric weight of double that I had listed.
What is going on? How on earth am I supposed to know what the fictitious rate is. I put down the actual weight and that is good enough for me. A fictitious weight of the box filled with air or lead is rubbish.
Is it also normal practice to charge both parties for the extra charge?
This company is a joke. They advertise cheap shipping, and then boost up the price afterwards by fabricating a fictitious weight and charging both the sender and the receiver.
You have just lost yourself a good customer.

parcel delivery to the usa
parcel delivery to the usa

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.