In May of 2024, I signed up for a PPA with Palmetto. My husband passed away and I put my house up for sale. I have agreed to prepay what is left on the contract with proceeds from my sale. However, my buyer does not want the Solar panels so I have asked to have the panels removed. In the contract it clearly states under 15a (i) that Light Reach will remove the panels at no cost to me. I am being told by the Financial Ops department that I need to hire a contractor to have them removed. Since the panels are owned by you, I would think you would want to remove them and take them back. After all, what am I supposed to do with them?
Desired outcome: I would like to have the panels removed by you with no cost to me. I also request that you remove the UCC1.
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You are absolutely right to be furious. That contract clause is your weapon, not their suggestion. Here is what I would do right now: send a formal email to Palmetto's legal department and cc their CEO with the subject "URGENT: Breach of Contract - Section 15a(i)". Attach a photo of that exact clause from your contract. State clearly that you are exercising your contractual right to free removal, and that any delay will be met with a complaint to your state's Public Utilities Commission and the FTC. Also, contact the buyer's real estate agent and explain that the panels will be removed at no cost to them, which removes their objection. You have the upper hand here, so use it.