Paladin Security
Reviews and Complaints

Was harrassed and intimdated by an employee. Refused to provide his security number and after a month Paladin has repeatedly refused to provide his security number as well. This is Criminal Offence under the Private Securities Act. Refuse to answer emails, in fact there is no possibility to even email the Toronto office. The Phones are NEVER answered, No voice mail, and your only option is to drive there in person.

I visited Coquitlam Centre Mall in British Columbia today (16 September 2023). After finishing my purchases, I started to make my way to my car, which was waiting for me upstairs. On the way, I took a photo of my automobile. A man named Ravi approached me while wearing a Paladin security suit. One shopping bag was on top of my car while I was loading my bags inside. You can't just stand here and take pictures,' he added. Get down here You are not allowed to take photos of your parked automobile because this is private property. It was a mall parking lot and wasn’t even 2 minutes full. Anyways after that I start going downstairs with my car and in a open head BMW a couple were sitting and he said nothing to them. I was wondering if he really tryna become racist. I have my receipts and my friend was with me and there must be security camers that records the time. I need this to be considered seriously.

Yesterday, I had an unfortunate encounter at the parking lot of Pearson Airport. I'd just picked up my brother from a long flight, and to my surprise, I found a ticket on my car. Seeking clarity, I approached a staff member from Paladin Security to understand the reason behind it.

Rather than explaining, the individual began to shout at me aggressively. Taken aback, I tried to calm the situation by asking what the issue was. His response was even more disturbing as he threatened that he could make life difficult for me.

Feeling unsafe and disrespected, I asked to speak to his supervisor. The supervisor seemed more approachable and provided me with the company's contact number. After waiting on hold for an hour, I finally spoke to a representative. I shared my concerns, especially about the apparent lack of training for their staff. Instead of addressing the matter constructively, the representative simply said he'd escalate the issue. When I pressed further, asking why their staff felt it was okay to mistreat individuals, he stated he had "no comment" and abruptly hung up.

I'm truly surprised and disappointed by the incident and the company's handling of it. It's concerning when those tasked with ensuring safety and security act in such an unprofessional manner. Everyone deserves respect, and no one should feel threatened or mistreated, especially not by those in positions of authority.

I live at 10 york street building and this security girl named Ravneet is extremely unprofessional and rude. She always has AirPods on and is speaking to someone. (not like we have a problem with it but it is a problem if she does not perform her assigned duties. The other day my friends came to visit me and she gave them hard time just opening the front door-as it seemed like she was on her phone and was irritated as they asked her to buzz them in. When I got down to the lobby to receive them I thanked her for letting them in and as we walked away from the front desk she made a racist comment about one of my friend, I looked back and realized she was talking to someone on the phone with AirPods on and then realized she was probably telling the person on the phone the story of what had just happen while she referred to my friend who is Nigerian. I was extremely shocked at this, I did not try to confront her as I did not want to create a scene and on top of that did not want my friends to know what had just happened. It has been a couple days and I just can't let the fact go that she made that comment and was laughing on the phone while we were all right there. I have heard from many of the people living in the building that she is extremely rude and unprofessional but this was just the worst experience I have ever had in my 3 years of living there. All the other concierges are extremely polite and nice. Except this girl and the guy who is always with her (Nicholas?) - the one who is always seen vaping outside and checking girls out as they pass by.