Pain Vanish Pain Relieving CreamFree sample arrived with $19.94 invoice!

L
This review was posted by
a verified customer
Verified customer

We returned a postage paid response card for a FREE sample of "Cooling Relief Patch" late July 2007. The product claimed to have recommendations from several doctors. In August, we received a "Welcome Pack" which included the free sample along with a 2-oz tue of PainVanish pain relieving cream at the special introductory price of $14.99 + S/H $4.94 =$19.94 amount due. I took the entire package up to the post office since future deliveries were begin in approximately 4 weeks. They recommended that we contact the company for an explanation. The toll-free [protected] is simply an automated answering machine with return instructions to Pain Vanish Returns, PO Box 34369, Lancaster, SC 29722. We were never able to get a live person on the phone. On September 1, we returned the entire package through the USPS Return Receipt for Merchandise requiring a return receipt card. According to our local post office, the package was presented to the Lancaster, SC post office no later than 9/5/07. To date, we have never received our return signature card acknowledging their receipt of this package. When we called that post office at [protected], we were told Pain Vanish is part of Silkies, Division of US Textiles. All the return packages are dumped into bins for the company. The return packages requiring signature receipts are separated for a company representative. The Lancaster SC post office is supposed to call us back the first part of the week. Apparently our article number is so old that it has been archived. However, we have received past due reminder notices, collection letters and now a threat of lawsuit. This is a scam that we hope no one else has to suffer through. We have turn our plight over to the US Postal Inspection Services for investigation.

Responses

  • Ev
    Evan Jul 08, 2009

    I received by mail a cream that I did not ordered, now they are threaten me to report to a collection agency my account as delinquent. They want me to pay $19.94 for a cream that not only I did not order, I have not used.

    0 Votes
  • Li
    linda moore Apr 28, 2009

    I used your cream it didnot work cancel shiptment for shiptment id #[protected]-1# thanks linda moore of glasgow.va

    0 Votes
  • Pb
    P. BRUDVIK Feb 14, 2009

    MY (94) YR OLD FATHER RECEIVED A SMALL TUBE OF PAIN CREAM IN THE MAIL AT HIS HOME IN THE STATE OF WASHINGTON --ADDRESSED TO ME AND I LIVE IN CALIFORNIA. ENCLOSED WAS A BILL FOR $19.94 TO BE PAID TO A PAYMENT CENTER IN PHILADELPIA.

    I DO NOT LIVE IN WASHINGTON, I AM THE CARE GIVER TO MY 94 YR FATHER. I DO NOT KNOW HOW THIS COMPANY GOT MY NAME AND WITH MY FATHER'S ADDRESS.

    I WOULD APPRECIATE YOUR ASSISTANCE WITH THIS MATTER, OR TELL ME WHAT STEPS TO TAKE FROM THIS POINT.

    YOU CAN REACH ME AT [protected] OR MY E-MAIL ADDRESS IS [email protected]

    THANKING YOU INADVANCE,
    P.BRUDVIK

    0 Votes
  • Wi
    William Hamilton Feb 09, 2009

    I want to cancel my membership. My account number is #[protected]-8#. Please send me a postage-paid label to return this package. Thank you.

    0 Votes
  • Gu
    GUFGA Dec 15, 2008

    THIS COMPANY IS SENDING A BILL FOR UNSOLICITED PRODUCT NOT SENT. THEIR IS NO PHONE NUMBER ATTACHED TO BILLS SENT TO CALL AND DEAL WITH THE COMPANY OR ON THEIR WEB SITE.

    0 Votes
  • St
    Steve S. Dec 15, 2008

    Pain Vanish sent me supposedly a free sample six months ago. Since then, it has been billing me almost 20 dollars for a product that I have not received. They are now threatening me to hand over me to a collection agency. Please do not fall for their schemes.

    0 Votes
  • Sh
    shelley owens Dec 12, 2008

    My Dad received a tube of pain vanish and then got a bill for $19.94. He does not want anymore of this stuff. He thought he was getting a free sample. He is 76 and on a fixed income and would never have ordered this stuff. I see there's been alot of complaints about this from other people so something is definitely wrong here and I think the BBB should be notified about this.

    0 Votes
  • Jo
    Jonathan Runion Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to cancel my membership. I do not want to receive the welcome pack or anymore products. My acct number is [protected]-9 My payment of $19.95 is on it's way to you. PLEASE DO NOT SEND ME ANYMORE PRODUCTS OR OFFERS! This product really doesn't work, I will stick to Biofreeze. Thank you

    0 Votes
  • Pa
    Patricia Cooke Nov 19, 2008

    I recieved a sample a few weeks ago. The stuff didn't work. today I recieved a package from you saying free gift. I did not order it and I don't want it. I sent it back to you. I will not pay for something that I didn't order. especially when the product doesn't work. Do not send me any more of this pain vanish. I DON'T WANT it

    0 Votes
  • Ra
    R Anctil Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have requested a postage paid label to return the product that I did not request. I have not received it, nor have I been able to fine an address to return the product as you cannot return packages to a PO Box. If this is a company that is trying to get started they must provide customer service. As of now I can not find anything that can be considered "Customer Service."

    0 Votes
  • Jo
    Joyce Kelly Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did NOT order this product nor do I want anymore and I refuse to pay a bill for something that I did not order...I'll consider it a free gift.

    0 Votes
  • An
    Andrea Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Not only did I did not order this "Free" sample, they have now, (after I refused to pay the $19.94 charges)after 2 years, turned it over to a collection agency. I have called this col. agency to dispute this bill, but lo and behold I have been disconnected twice. Imagine that. I have called the Federal Trade Commission and the Oklahoma Consumer Credit Department. My next step is to send a certified letter to the coll. agency and the United States Postal Service. Wouldn't this be considered mail fraud? Can you tell I AM REALLY MAD!!!

    0 Votes
  • Tm
    tm Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    report them to the PA BBB and you will get satisfaction!

    0 Votes
  • Be
    Bernadine Zika Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please do not send me the 2oz tube of PainVanish and the welcome pack.

    0 Votes
  • Re
    Reba T allent Oct 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    this dose not help me much at all. so i want to cancel please. thank you

    0 Votes
  • Do
    Donna Toth Aug 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would like to cancel any future orders of pain vanish. My account #[protected]-7. I will pay the my $29.94 due 9/17/08, that I just received, but would not like anymore of this product.

    Thank you

    8/29/08

    0 Votes
  • Ke
    Ken K. Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agreed to try a free sample of Pain Vanish. But I received a small sample, which did little or nothing, and an invoice for $19.94. Since I agreed to a free trial sample I did not feel I owed anything. Now a month later I get a reminder that I STILL owe the $19.94. According to the statement on the back of the bill, "You always receive your order on an "Approval Only" basis with no obligation to buy it."

    0 Votes
  • Ru
    Ruthel Greene Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    total complete rip-off! The amount sent for free trial is like a free sample you'd find on any store counter. The remaining small amount was returned to them as requested & a cancellation of any future automatic shipments. That was money down the drain! There was no free 30-day trial!

    0 Votes
  • Al
    Alton Leggett Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have never heard of this company and definitely never ordered any pain cream from them. Today I received a statement in the mail for one payment of $19.95. I called thier number and reached a computer. There is no real person to speak to. This is a rip off and something should be done.

    0 Votes
  • Ja
    Jacqui Lattin Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too am very dissappointed with this product Pain Vanish. I did not find it to work at all. I also feel that this trick of a free sample
    is an entrapment to continue to purchase the product. I do not want it, so now I have to pay shipping to return something that I didn't want in the first place. This makes me very unhappy so, I don't have good things to say about this company.

    0 Votes
  • Ka
    Kay Childs Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    THE SAMPLES I USED WORKED OK FOR ME SO I ORDERED THE TWO OZ TUBE. WHEN I TRY TO USE IT INSTEAD OF BEING A CREAM, IT COMES OUT OILY AND I TRY SHAKING IT UP FIRST BUT DOES NO GOOD. PLEASE REPLACE THE, IF POSSIBLE. THANKING YOU IN ADVANCE.
    KAY CHILDS

    0 Votes
  • Co
    Collins Aug 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a free sample of pain vanish. I received 5 small samples. I now received a past due bill for $19.94. I never recevied anything except the free samples. I never agreed to have pain vanish shipped every two months as the invoice indicates.

    0 Votes
  • To
    TOMMIE YATES Jul 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I RECEIVED A SAMPLE OF THIS IN THE MAIL. I DIDNT ORDER THIS PRODUCT NOW I RECEIVED A BILL FOR 19.94.
    MY NAME IS TOMMIE YATES
    109 WESTIN RIDGE DRIVE
    THAXTON VA 24174
    INVOICE # [protected]-9

    0 Votes
  • Wi
    william bailey Jul 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my acct number is [protected]-8. i would like to cancel anymore orders that are to be sent to me.<<<thank you

    my payment of 29.94 is being sent to you as i am sending this

    0 Votes
  • He
    Helen Halliburton Jul 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel account #[protected]-3#. I have paid for the first

    order at $19.95 but do not want any more of the product shipped

    to me.

    DO NOT SHIP OR BILL ME FOR ANY FURTHER ORDERS.

    0 Votes
  • Dc
    DC Miller Jul 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They solicited free samples and then sent tube of product with invoice for $19.94. When a free sample is advertised that should be the only thing that is sent. Full size product was not solicited nor was it wanted at this time! When I got a second notice I went ahead and paid for the first tube then the unscrupulous devils sent me a second and larger tube. I do not intend to pay for a second tube and if they want it back they will need to send a prepaid UPS label!

    0 Votes
  • Ba
    Barb Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Some time ago I received a free, very small sample of this product through the mail. I did not ask for this sample.

    Subsequently, I received a larger tube of the stuff, which I did not order and did not authorize anyone else to order. The company has now turned me over to a credit bureau to collect $19 and some few cents. I'm sure by the time they get through adding their late charges etc., the bill will come up to several hundred dollars. I didn't order it and I'm not paying for it.

    0 Votes
  • Ma
    MARGARET M. JONES Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel account #[protected]-1#. I have gone ahead & paid the $19.94 on the first order (which was against my better judgement), but I feel like this is an entrapment. DO NOT SHIP OR BILL ME FOR ANY OTHER ORDERS!!!

    0 Votes
  • Jo
    John S Brophy Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Attention. Billing Dept.
    acct #[protected]-1#
    I now find that I do not need your product Pain Vanish because I have instead discovered that Physical Theraph does the trick better.
    I therefor would like to return your recent delivery of a tube of Pain Vanish.
    Please forward shipping instructions.

    Sincerely John S Brophy

    email address, [email protected]

    0 Votes
  • Mi
    MILLIE MEDINA Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just find out today 2 charges of 19.95 in less than 15 days from my checking account for this Goverment Grant subscription, the fake check that went to my account has a telephone number wich is a recorder sending you to the web site www.consumerbill.com to chat with an agent, that is telling you that you have to go to another web site to get the form and then fax it back to cancel this mess, and to ferund your money will take 30 to 40 days.
    This came from a third party program from A PAYDAY LOAN site, so when you agreed to take the money from the payday loan ALSO you agreed to take the membership for MEDLINK SUBCRIPTION AND GOVERMNET GRANT PROGRAM for 19.95 a mo. ea.

    0 Votes
  • Ms
    Ms Chand Budhabhatti Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Was sent free pain reliver cream no purchase necessary...now received a bill for $19.94...will send it back...will not pay and request never to send anything again.
    Thanks.
    Account on bill shows to be :[protected]-3

    0 Votes
  • Ma
    maggie Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    After you get a free sample, they automatically send and invoice you for a tube of product. I did not order it and dont want it.

    0 Votes
  • Ge
    GEORGE Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SENT A FREE SAMPLE-UNSOLICITED TO MY 94 YEAR OLD MOTHER -THEN SENT A BILL FOR $19.94 -WHEN I CALLED THEY IMMEDIATELY CANCELLED BILL AND FUTURE ORDERS

    THIS IS A SCAM CO PREYING ON ELDERLY PEOPLE

    0 Votes
  • Wi
    William Jul 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was promised a free sample and received a 2 oz. tube of cream and a bill for $19.94. I did not order anything.

    0 Votes
  • Mi
    mike c. Jul 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Received unsolicited sample in mail; then billing of product. Billing implies contract and puts emphasis and cost on individual to return sample!

    0 Votes
  • Az
    az Jul 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    they offered a free sample and sent together with it a product I did not requested with an invoice. SCAM!!!

    0 Votes
  • Tn
    tnecniv Jul 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Free samples received (unauthorized) via postal service are being billed for $19.94. Tried to contact the customer service, no live agent to talk to. Looks like a scam. Beware people!

    0 Votes
  • Di
    DIXIE LEE WERTZ Jun 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    All the information above is correct.

    0 Votes
  • Di
    DIXIE LEE WERTZ Jun 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    When I sent in the card, I thought I was sending it for some samples to try your product. I did not want to buy it until I tried it. Nor have I seen that there was anything on it where I would be sent your product. I can buy 16 ounces of Enternet Thermal Linament for $16.00, which is a great product. Yours is ok but very expensive, 2 ounces for $14.99 plus 4.95 postage. The reason I am writing is I need a postage-paid label from the customer service department to send this back. Please take me off of your mailing list. Thank you for your cooperation.

    Dixie Lee Wertz
    1309 Newport Road, Blairsville, PA 15717

    0 Votes
  • Le
    Lee DuBois Jun 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel my automatic shipment of painvanish. I like the product but find the price way to high.

    My account number is #[protected]-3 immediately. Please acknowledge this E-mail & confirm cancellation.

    Lee DuBois.

    0 Votes

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