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1.2 194 Reviews

OurTime.com Complaints Summary

7 Resolved
187 Unresolved
Our verdict: If considering services from OurTime.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OurTime.com reviews & complaints 194

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Newest OurTime.com reviews & complaints

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7:47 pm EDT
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OurTime.com unauthorized charges on account

There are several charges to my debit card unauthorized amount of $52. 27
Each month. I expect re - imbursed and will be contacting my attorney on 09 / 23 / 2014
I expect a reply from you

My email is [protected]@yahoo.com

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jenelle26
South Holland, US
Aug 12, 2021 10:57 pm EDT

I just received an alert on my phone about this scam. They just took $35.00 out of my account.

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4:11 pm EDT
Resolved
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OurTime.com automatic termination

On May 30, 2014 I sent a check for $87.93 to ourtime.com in Dallas, TX for membership in their online dating service. I then created a profile and added photos. Shortly thereafter I began looking through photos of ladies on the site. I emailed a few through the site and received no responses. One lady contacted me and I tried contacting her and received no response. After a couple of weeks I looked at my profile and found that none of my photos were there. I contacted them to find out why my photos were not up. I received an email stating that my membership was "terminated" because they thought it was "best for the community." They informed me that to find out the reason I would have to go through a legal process to learn the reason form my immediate termination. I asked for my money back and they told me that there is a "no refund" policy. I contacted the BBB and I recently received a response telling saying that they had attempted to contacted ourtime.com and received no response. I will NOT recommend ourtime.com to any seniors looking for online dating. They seem to be taking advantage of seniors and are in it only for the money.

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6:45 am EDT
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OurTime.com fraudulent charges

This is an online dating service. Why does the subject line on these complaints say Moving Company? They charge your credit card without authorization. They are a nightmare and the service itself is terrible. The worst site ever and they keep charging your card even after you check "do not auto renew." They keep changing it back to "auto renew" and when you call to complain, they hang up on you. They need to be put out of business.

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7:07 am EDT

OurTime.com fake charges for the registration

I recently found the website of Ourtime Dating service and decided to register there. I filled the form and indicated my card number, and these scammers charged me for the registration, but it wasn’t mentioned on the website that it was paid. When I tried to cancel it, the moderators refused return money and no one explained me why. So be careful and better avoid this scamming website. They need only your money and that’s all. Stay away from them and post comments.

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Gama09
Gaastra, US
Aug 10, 2014 1:01 am EDT
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nowlucky. com

Removed money from my debit card without permission, who are these people or companies doing with?

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3:27 pm EDT
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OurTime.com deceptive practices

Deceptive practices ! They tempt you with people who are interested. Then try and get you to pay a fee in order to talk to them. Once you pay you find that the people were not interested.

Their advertisement does not require you to pay a fee. Once you pay you are required to pay a second fee. Then every month you will have to pay again. The service is non-refundable.

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Complainant91923
, US
Jan 31, 2016 10:58 am EST
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Do not sign up here there like pof they are making up false commercials saying its free its not the web site seems to be joke to

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LadyVet 53
Spiro, US
Jul 31, 2014 3:55 pm EDT

I'm not happy with the site. The respectable photo's I chose to post are changed to only top portions. They let men show leg in their photo's but cut mine off at the waist area. This is not fair practice.

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morbius
, US
Jul 11, 2014 12:29 pm EDT

Ripoff! Their customer service, auto renewal and refund policy sucks. Customer service won't get back to you. They do not have a refund policy. If they send you an email advertising reduced renewal rates ($39.95), don't click it. Beware, the reduced rate will only be tacked on to the already ($71.94) renewal rates and the auto renewal does not notify you of pending bank transactions. If you plan on cancelling, send yourself a calendar reminder to cancel before they can get to your bank account.

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9:26 am EDT

OurTime.com fake people working for this company

Our Time – is a Dating Service. I signed up on this website in order to find a girlfriend, but after some time of being their member, I started noticing strange things. Most of people used this site during working day but never used it at night. I think there are fake people working for this company.

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iheartlinda
, US
Sep 30, 2015 11:04 pm EDT

On Ourtime -- Goes by Simon1261. Is using THIS site as well as Match.Com to cheat on women he's already seeing. He doesn't care who he hurts. His real name is Jeff Bielling. He's using these sites to find other women when he's already dating a friend of mine here in Tallahassee. Spare yourself. Steer clear of this guy.

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7:24 am EDT

OurTime.com none of the features available on the site are available to me now

Initial signup and online meeting/dating services were promoted as free. When I checked my account data, I found I was listed as having signed up for automatic renewal and charged $57.95. I called the parent company and the automatic renewal was removed, but the $57.95 charge remained. I've called my credit card company and they said I should deduct that amount from my next invoice while they investigate the company. In the meantime, about five days ago, I've found that all of the features of "membership" that I had been using are now unavailable unless I agree to upgrade for at least $11.95 for six months. None of the features available on the site are available to me now, even though my account still shows I was charged $57.95.

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madeleine lortie
, US
Nov 20, 2018 1:04 am EST
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you take 47.47$ on my credit card every month, i cancelled my account 2 months ago, stop it and refund me for two months

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pradapurse
, US
Nov 13, 2018 2:12 am EST

I have been contacted by all these women who think I'm a man. Can you refund my fees as I don't want to have this in my life.

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MrRickyrivers
, US
Nov 12, 2018 3:10 pm EST

33 dollars a month to join(with recurring charges)
than if someone likes you and wants to message you they ask for more money before you can read your mail! total scam.

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Pam Dibble
, US
Nov 11, 2018 11:31 am EST

I delete my account how do I get my money back on my card

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Susan Holly
, US
Nov 12, 2018 12:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had so many scammers trying to get my email and phone number. My account was hacked. Flirts from my account went out to people (women) I would never date. I asked for my money back and they would not give me a refund.

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beachmle
, US
Nov 05, 2018 4:40 pm EST

Why am I typing this twice I already filled all this on. The site is terrible there are to many complaints to type it all again please just refund my money and cancel my account immediately.

Beachmle@outlook.com

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Susan Holly
, US
Oct 31, 2018 9:42 am EDT
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Scammers trying to get my phone number. My account was hacked. Flirts and messages sent to people (women) I would never date. They would not refund my money.

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Eddbo
, CA
Oct 21, 2018 5:05 pm EDT

HELLO You people have cut off my service and it has not ended yet, I am paid up. You don't give me future picks on the other Our time. You people owe me big time please fix this matter up right away Edward Barden O Brien
wintob @icloud.com
eddsell58@gmail.com
dobardenob@gmail.com

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Steve Swift
, US
Oct 16, 2018 3:07 am EDT

My name is stephen swift after registering with ourtime.Co.Uk and paying the fee i decided the hidden costs were a joke so cancelled within hours of joining. Still not had a refund.

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Mr William Graham Taylor
, GB
Sep 10, 2018 10:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have paid my membership but unable to access my account.
When I try it comes up with men and asking me to join again.
I am a man seeking a woman.

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11:40 am EDT
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OurTime.com - made charges

Pm-ourtime.com made charges from my bank account. I have never ordered from them and I even heard their name for the first time. I don’t know where they took my personal info. I sent them email asking for a refund. Now they have a week to return the money or I will complaint to higher instances.

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9:00 am EDT

OurTime.com you can't read any messages you receive unless you pay $19.99 a month

Another site where you have to pay. You can't read any messages you receive unless you pay $19.99 a month. You can see who viewed you and view their profile and pics but can't message them without paying. It's annoying that every time you click 'view who flirted with you' it goes to the payment page.

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7:36 am EDT
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OurTime.com - hacket atm card

I just pasted where the message came from. and I did not authorized any debit to my ATM through match.com to OurTime.com I think they are involve on this with Our time.com And when I authorize Match. com on the webpage appears a welcome to the OurTime .com and I visit then and they never said they will charge me too, the charge at this time $21.99 .Hope...

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1:30 am EDT
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OurTime.com rip off

Okay, nice ad on tv...decided what the heck... let me check it out ... FREE! Hold your horses folks, nothing free about this site. Sure you can put your profile on it for free and everything about yourself for free but to obtain even the smallest amount of communication with other members on the site... get your credit card out and ready. You can get one month at a decent price...but beware... even though you only agree to one month... they will keep billing you until you actually cancel. The only form of contact you have with this site is through your account settings and if you do the cancellation process in the wrong order you will not be able to go back and cancel e mail notifications from ourtime.com. I was on this site less than an hour and it was horrible because pop-ups interfered with the one contact I started to communicate with. Not only did it time out but before continuing it tried to entice more features for more money... Unbelievable. The worse part... lol... the chat got smutty in a hurry... not on my part. The site really looks inviting and pleasant and they really want you to commit to a 6 month run...oh...read fine print NO REFUNDS... (we shall see about that...) Beware... I do appreciate the pervert who informed me about the credit card rape... guess that explains the bad behavior...
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OurTime to take your money
, US
Mar 24, 2018 8:17 am EDT

OurTime, not a member yet, sends me profile names along with a fussy photo, saying this woman is interested in me. The site, when queried, shows no such member. OurTime does this to entice people to sign up, then the money thresher goes into operation. You cannot contact OurTime in any way that will get them to respond to you. Getting to be a member is made easy, getting out and stopping them from more charges to your credit card is VERY difficult. I suggest you find a more reputable dating site. I am remembering all these facts from my becoming a member a year or so ago. I almost fell for it again until the fussy non-existing members that are interested in me showed up, obviously sent by OurTime themselves, a made up member to get me to let them charge money from my CC.

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Victim#1901
Charlotte, US
Apr 17, 2013 2:39 pm EDT

The site has a pop up for $1.00 a month which is a scam. My credit card was charged 81.93 cents when I only agreed for 6 months at $1/monthly. When I called ourtime.com, they told me that it was my error and that they do not have a refund policy. I am now working with my credit card company to et credit and report the scam.

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soldier1948
Lake City, US
Aug 01, 2012 7:20 am EDT

Even when you pay $81.93 you can contact them but you must upgrade to get reply.This company has no refund policy to make higher profits.They screw you over and do not meet what they say they will do Joseph Lake City Fl.

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10:30 am EDT
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OurTime.com - money scam

I used OurTime.com and subscribed for membership because it was free. Later I found unauthorized charge for $81.93 on my credit card. I don't know why they took my money without permission!

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3:15 am EDT
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OurTime.com I cannot find a way to reach this company aside from emails

I have looking into "Our Time" Dating website over a year ago when they advertised (at one point) join free. "Free Trail for Women"
"Find who's looking for you" I put some info on. Reluctant of another dating website. I did download a picture and for over a year they kept sending me email. I just didn't have the time/ didn't feel like joining after they took my information. Made a free trial offer and then wanted to charge me in the end. These "internet free trial offer" They aren't free! I have had them say things like they won't charge me for 30 days on a lot of product and offers only to find out every month on my credit card statement that one business actually charge me (the moment I hung up the phone) 6 different types of creative fees. If I didn't check my statements every month I would be in trouble! I actually had over $500.00 in different fees from different promotions credited back to my credit card from scams over the last 3 months. Some are subtle others just go large. Especially with this company. "OUR TIME.COM" I finally gave in 9/22/13 and decided to pay them on a months trial. $23.99. It wouldn't allow me to purchase this. First it came back that my zip code didn't match. I really wanted to see almost a 100 emails from people they claimed I had accumulated over the year. So I decided to go larger and take another deal for $83.94 for a year.60% off and only $13.99 a month. It now told me that the name and address didn't match and rejected my brand new credit card. Called the credit card company and they told me my credit line was fine. Go back and try again. It came back again that the information didn't match. I tried 2 more times when it came back rejecting other information. The credit card company told me the last call that they saw they tried to put it through although nothing cleared. I just had to call the company back again after I emailed "Our Time" dating website and they tell me my "CVS" code on the back of my card was incorrect. THE NIGHTMARE BEGINS! I am told by the CAPITAL ONE CREDIT CARD that there is no way to check my "CVS" because they don't have that information. The gentlemen Givan from CAPITAL ONE "OVER SEAS" ( #REQ019 employee i.d. number) He now tells me have you made any purchases yesterday. Being that I was up working all night and it is now wee hours in the morning about 1am. 9/23/13. I said, "I attempted to. Although they couldn't go through due to some error with my credit card. He (GIVAN from CAPITAL ONE OVER SEAS) (I never deal with anyone other than "United States Operators" I never give anyone even my name. Due to the fact. If you do that person/ company even overseas is then paid for it . I as an AMERICAN. First of all don't personally want anyone in ANY COUNTRY having my personal information what so ever. I just graciously tell them" I am sorry" "I just don't do business with anyone out of "MY OWN COUNTRY" (THERE ARE A LOT OF AMERICAN'S THAT DON"T REALIZE THEY CAN DO THIS OR ARE TOO LAZY TO WANT OUR JOBS RETURNED TO THE UNITED STATES!) ("IT MAY TAKE A LITTLE BIT MORE TIME, ALTHOUGH WE MADE THIS MESS AND WE NEED TO BE PATIENT AND FIX IT") At this time in the morning. Most businesses DO NOT leave you an option) Givan tells me that there were many purchases on my brand new credit card. I asked
from what business. He tells me, "that is is the business in question, the one I am having problems with my credit card going through actually had charged my credit card" I AM SURPRISED AFTER THE INTERNET CREDIT CARD information kept telling me "That my CREDIT CARD DID NOT GO THROUGH! THAT IT WAS REJECTED FOR INCORRECT INFORMATION." Okay. So they (OUR TIME DATING WEBSITE) did receive payment. So why CAN I NOT get into my account? So I ask (CAPITAL ONE CUSTOMER SERVICE AGENT) Givan "OVER SEAS" ( #REQ019 employee i.d.#) "tell me everything you see". He starts to go on and rambling off all these charges and "I AM IN AW"! I told him to hang on and let me get a piece of paper. It turns out I am charged $45.96 Not one or two times. A TOTAL OF 10 X - Then another $30.98 2 X Totaling a balance of $521.56. WOW! For a company rejecting all my information. They sure have helped themselves for not allowing my credit card to go through. I went in maybe 4-5 times reentering information they claim didn't match to get the internet service. Although never entered it 12 times for sure! I am very upset at this time wanting to contact the company immediately! (CAPITAL ONE CUSTOMER SERVICE AGENT) Givan "OVER SEAS" ( #REQ019 employee i.d.#) " Gives me a contact # [protected]. The only information they show the Credit Card Company. I tell Givan @ Capital One. Please send all of it to the fraud department and tell them what I told you. Of course they don't answer their lines until hours later. I finally get someone through customer service. After emailing them back on the original message to them that I was having problems and there reply it was my CVS number. I was upset and wanted to tell this rep my story and the first thing out of her mouth is if I raise my voice she will hang up and disconnect me. Now it had been hours since I am informed. I got rest and cooled down. I am upset although I am not yelling what so ever. "The sentence coming out of her mouth" was more like something pre trained from a script. Like a telemarketer calling you that has to follow a "sales pitch" script. It was an expectation from "PREVIOUS AND POSSIBLY ALL CUSTOMER SERVICE CALLS?!" She goes on to tell me my CREDIT CARD COMPANY are a bunch of idiots. That if they looked into it all purchased were returned. VERY COCKY! I asked her if I may be transferred to an AMERICAN OPERATOR. She said, " it was not possible" they don't have AMERICAN OPERATORS! The first time I ever heard a company tell me that in all the time I have made purchases off the internet. The last 10- to 15 years. I asked her, "where is your corporate office or can I have their phone number?" She said. That she was from Dallas Texas although she is now over seas and they can't tell me where their corporate company is for security reasons. I have never heard of this in my life. I asked, "how do I send a complaint to your head quarters/corporate office?" She gave me an office address. People Media P.O. Box 12627 Dallas Texas 75225. "I laughed." I have never been given a P.O. box # for a corporate office either! I said goodbye and called CAPITAL ONE to see what was happening. They returned all my money. The operator I spoke with Jolene. Was very helpful. AMERICAN OPERATOR. She said she had another address she found. People Media P.O. Box 25458 Dallas Texas 25458. I told her, "what did they do? Have one P.O. box number shut down?" That is what that sounds like to me. So now they have a new address. They moved! LOL
Some more phone numbers [protected] and [protected] and [protected] and [protected]. Some of these are complaint numbers she told me. There you go! Here is my experience with this company. The first one of many to come if we as AMERICAN'S don't start taking the time to check things out. If we don't ask about AMERICAN OPERATORS OR CORPORATE LOCATIONS. These "OVER SEAS" nightmares have your up most personal information now. What will they use it for? We are already owing everyone and in dept for the rest of the UNITED STATES Definition of EXISTENCE!
WAKE UP AMERICA!
1
a obsolete : reality as opposed to appearance
b : reality as presented in experience
c (1) : the totality of existent things (2) : a particular being
d : sentient or living being : life
2
a : the state or fact of having being especially independently of human consciousness and as contrasted with nonexistence
b : the manner of being that is common to every mode of being
c : being with respect to a limiting condition or under a particular aspect
3
: actual or present occurrence

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mbplays
, US
Aug 23, 2016 1:57 am EDT

Do not put your profile on this website. The sold my visa number!

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Cherie Urban-Nonnenmacher
, US
Apr 16, 2016 1:25 pm EDT

of course it's a weekend. No help. People that work can't get help after work because there is no one to answer calls.
After each activation I have to start all over again by entering a new profile
When you renter all info you also LOSE all correspondence you have with your matches. Let think you have left the service. Of course you don't have same username . This is the worst site I have ever been to.
And to believe I PAID for the crap

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spirasy
, US
May 26, 2015 7:59 pm EDT

I am getting these disgusting immoral Boy friend Needed Ads. I have tried various ways to get these to stop to no avail. I want these Ads to stop!

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j elder
, US
Jan 06, 2016 9:04 pm EST

I'm looking for woman companion. I'm getting a lerussell1 from Cocoa, Fl that appears to be a man.. I need this checked out and taken care of. J Elder

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Poon Tang
, US
Jan 11, 2016 8:01 am EST

The smart way to deal with dating sites that try to hang additional charges on you or auto-renew is to use a virtual credit card number. That's the ONLY thing I like about having a CITI card. I can generate a number with a specific dollar limit as well as a number with a amount limit and also a time limit [minimum 2 months]. I have caught similar sites making unauthorized charges by using this feature and in ALL instances my money was refunded without a lengthy dispute. It is bad that tthe people Media's support is so crappy. In my case my profile information consisting of at least several hundred words was totally erased TWICE in less than a week and I use a very complex password. They also removed pictures they deemed against their policy although none were of copyrighted material or inappropriate to any other site. OT is a good way to meet mature women or men but it has lots of nonsense you have to put up with. Using a credit card with a dollar limit is a must.

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Reviewer71974
,
Dec 03, 2015 9:16 pm EST

Since Sunday Nov.29, I can't aces the side. I have asked to change my password because my account was hacked. I have sent the email with the provided code, but I have not got any emails back.

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noname64
Roseville, US
May 14, 2015 3:57 pm EDT

SCAM COMPANY - WON'T LET ME LOG INTO MY ACCOUNT TO CANCEL SUBSCRIPTION... I HAD TO CALL MY BANK TO CANCEL MY CREDIT CARD!

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No pierdan su tiempo y dinero
Miami, US
May 04, 2015 8:48 pm EDT

People Media
13800 Montfort Drive # 145
Dallas, TX 75240

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No pierdan su tiempo y dinero
Miami, US
May 04, 2015 8:43 pm EDT

This is a horrible, I mean HORRIBLE site. First of all, we should not be charged for getting pop up ads on the side screen. They need new tech people to operate this site in a more professional and user friendly manner. This is like the bottom of the barrel. I removed my profile even before my ONE MONTH expired. I could not take it any more. And what happened to the matches? There's no such thing. It's random, and it's as poor as the entire website. SAVE YOUR MONEY AND JOIN MATCH.COM...I'm done with all.

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annie1130
Saugus, US
Nov 20, 2014 2:45 pm EST

I never actually pd for the site but after meeting someone on my own i deactivated my account. Well apparently they are still using my name because it keeps showing up on an ad for the website. This is causing a problem for me and my guy because he thinks i'm still out there looking. I need to reach these people to make it stop. Any help would be appreciated.

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8:18 pm EST

OurTime.com fake moving company

I’ve got in an online relationship with a man from on OurTime.com and it went so far that he asked if it is possible for him to come to United States and live with me. I said yes and gave him money for moving which he promised to payback. Before that I saw him only on pictures and it was unpleasant surprise when I saw another man on a webcam one day. Straight away I’ve tried to cancel my transaction to this which turned out to be fake moving company but it was impossible. After I’ve tried to threaten them with law enforcement they have disappeared and no one in answering me anymore. Is there a way to track their location and get my money back?

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Kathy Jo Ann
Fort Worth, TX, US
Jan 21, 2024 1:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

I cancelled my subscription in November, 2023.

The money still came out of my checking account in December 2023, and again in January 2024. I can't even log on to try and get in touch with them. It won't take my ID or password.

I met someone through the app, and haven't needed it since October, 2023.

Kathy Wills

kjw1230@gmail.com

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Don Duve
, US
Dec 16, 2023 4:22 am EST
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12/07/23

I am an ex-member of OT, trying to acquire a new membership, but both my email addresses and passwords are rejected, What's the problem? Please delete all previous profile, email, and passwords that possibly could still in your database.  

Sincerely - Donald A Duve

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Gloria Rowe
Mesa, US
Dec 05, 2023 6:02 am EST

11/29/23 I am tryine to cancel my subscription that was renewed today, without my permission. Money was taken out of my checking account. I am unable to do this by following their instructions. I even went on their chat site and was sent to an answer site that wanted $5 to answer my question. I want this subscription cancelled and a full refund.

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penache
payette, US
Nov 28, 2023 12:23 am EST

nov 16, 2023 paid for service and have not been able to access any of the site.

refund my monies and cancell the subscription ASAP

Thank you

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Pinky43
Crown point, US
Sep 23, 2023 8:11 pm EDT

No being able to verify my account with my new phone number. I've tried to get our time to change my number to my new number but they won't. I have tried over and over again and still can't change to my new number. How do you expect people to sign up.

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I need you
, US
Sep 03, 2023 3:38 pm EDT
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Drop down Menü that is required wont work.

I went to Ourtime.com

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Nana T
Kent, US
Feb 11, 2023 5:12 am EST
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Twice in 48 hours I had complaints from the 2 different men I was talking to...said my profile just poof disappeared! I was in the middle of a conversation upon both occasions & kept typing when I realized they weren't responding anymore. I could see their profiles still but they could NOT see me nor text me anymore!

What a waste!

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Allan Ryder
Poole, GB
Jan 28, 2023 7:53 am EST
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I joined the site yesterdayand when I search the pictures of the ladies appear but then the screen freezes and I am unable to send or receive messages or even see the remainder of the statement from a lady

The side bar is stopped and cannot be dragged down

Thank you

Allan Ryder

U
U
U2_
Tahlequah, US
Nov 13, 2022 6:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I cannot access my account help? Same with senior black people meet and our time

What is going on?

dominic uzzo

oklahoma

ID: Life

G
G
GM1430
Pembroke Pines, US
Sep 04, 2022 2:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was trying to cancel my subscription to this dating service. When I accessed my account settings, I received an error response that "access to accounts setting is not available." I waited the next day and received the same response. I want my subscription canceled immediately.

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