Menu
Original Frame Customer Service Phone, Email, Contacts

Original Frame
reviews and complaints

Original Frame's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.originalframe.com
www.originalframe.com

Learn how the rating is calculated

1.0 16 Reviews 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Original Frame reviews 16

ComplaintsBoard
D
1:43 am EDT
Verified customer This review was posted by a verified customer. Learn more

Original Frame Warning: Do Not Buy from Original Frame - Terrible Customer Service and No Delivery

So, I bought a Christmas gift from Original Frame and it never showed up. I tried to contact them three times, but they never got back to me. I'm pretty sure I got ripped off and won't ever get my hands on that gift. I should have checked out the reviews before I bought from them. Don't make the same mistake I did, folks. Keep your money safe and don't bother with Original Frame.

Read full review of Original Frame
Hide full review
ComplaintsBoard
A
12:38 am EDT
Verified customer This review was posted by a verified customer. Learn more

Original Frame Disappointing Artwork and Poor Customer Service: My Experience with Original Frame

I gotta say, I was pretty disappointed with my experience at Original Frame. The artwork I got was a real mess, and it looked so ugly that I couldn't even bear to hang it up. I tried to reach out to them about getting a refund, but I never heard anything back from them. It's a real shame, because I was really excited to get some new art for my place, but now I'm just stuck with this eyesore.

I really wouldn't recommend buying anything from this company. I learned my lesson the hard way, and I don't want anyone else to have to go through what I did. So if you're thinking about making a purchase from Original Frame, I'd say think twice. There are plenty of other places out there where you can get great art without having to deal with all the hassle and disappointment that comes with shopping at this site.

Read full review of Original Frame
Hide full review
ComplaintsBoard
M
11:01 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Original Frame Disappointing Purchase and Poor Customer Service from Original Frame's Website

I recently made a purchase from Original Frame's website for some canvas wall art. I have to say, I was pretty disappointed with the product when it arrived. For the price I paid, which was close to $200, I was expecting something of higher quality. The canvas looked cheap and the colors were not as vibrant as I had hoped.

To make matters worse, I have been trying to return the item for a while now. I have sent four emails and left three voicemails requesting a return label, as per their Return Policy. However, I have yet to receive a response from them. This is really frustrating because I cannot return the item without their label.

I have to say, I am starting to feel like this business is a scam. It's really disappointing because I was hoping for a better experience. I would definitely advise others to be cautious when considering purchasing from Original Frame.

Read full review of Original Frame
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Original Frame Warning: Do Not Order from Original Frame - Terrible Customer Service and No Delivery

I recently made a purchase from Original Frame on 04/15/2020 for a five piece canvas set with frames. It's been over a month now and I still haven't received my order. I've tried calling and emailing them multiple times, but unfortunately, I haven't received any response from them. I even requested a refund, but still no answer. I decided to check the tracking information and it showed that my order was delivered. I was confused because I never received a tracking number from them. I reached out to Original Frame for an explanation, but unfortunately, I still haven't received any response from them.

I would advise anyone not to order from Original Frame because they will take your money and not deliver your order. It's really frustrating and disappointing to experience such poor customer service. I hope they can improve their service and respond to their customers' inquiries in a timely manner.

Read full review of Original Frame
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Original Frame Disappointing Experience with Original Frame: Delayed Delivery and Poor Customer Service

I'm so happy I only spent $60 on Original Frame. I didn't get any shipping confirmation and the company didn't respond to me except for a generic follow-up email. It took a whopping 2 months to get my order, and when it finally arrived, it wasn't what I wanted. I tried to return it, but I never heard back from them about processing a return. I wouldn't recommend buying anything from this company. I wish I had read reviews before making my purchase. I'll definitely be more cautious in the future when shopping online.

Read full review of Original Frame
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Original Frame Disappointing Experience with Original Frame: Order Delayed for Months with No Response

I totally agree with what everyone else has been saying about Original Frame. This company is a complete disappointment. I've been waiting for my order for three months now and I haven't heard anything from them. I tried emailing them but they never responded. It's frustrating because there's no other way to reach them. I wouldn't even give them a one-star rating if it wasn't for the website forcing me to.

It's really disappointing that they take your money but don't deliver anything. I had to file a dispute with my bank just to get my money back. It's really a shame because I was really excited about my order. I wish I had read the reviews before ordering. I guess we live and learn.

I highly recommend that you do not order from this company. It's just not worth the hassle and disappointment. Save yourself the trouble and find a different company to order from.

Read full review of Original Frame
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Original Frame Original Frame Review: A Scam to Avoid - Fake Phone Number, No Communication, and Delayed Delivery

Don't even bother with Original Frame, folks. I reckon they're the same folks who run OriginalFrames.com, which has got similar reviews. They say they're based in Dallas, but the address they give is for some attorney office that provides virtual offices. And get this, even though most people say their stuff comes from China, the credit card charge comes from Canada. What's up with that? And don't even think about calling them, because the phone number on their site is fake. I ordered a picture from them on April 30th, and it's now May 26th, and I ain't heard a peep from them. No communication, no product, nothing. I had to go and dispute the charge with my credit card company just to get my money back. What a waste of time and money.

Read full review of Original Frame
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Original Frame Warning: Original Frame is a Scam Website - My Experience and Review

I recently made a purchase from Original Frame, a website that sells canvas prints. I was excited to receive my order, but unfortunately, it has been over a week and I have not received any confirmation or tracking information. I tried emailing them, but I have not received a response. I even tried calling the number listed on their website, but it just goes straight to voicemail. I did some research and found that the address listed on their website belongs to a different business called PeopleWorks International, and the phone number listed does not seem to be in service.

I am very disappointed with my experience with Original Frame. I have decided to file a fraud report with my bank, as they have taken out the amount due and another separate transaction for a different amount. It is clear to me that this website is a scam, and I do not want anyone else to fall for their tricks. Even their text-message coupons are just a ploy to get you to buy from them again.

Overall, I would not recommend Original Frame to anyone. It is important to be cautious when making purchases online, and this experience has taught me to do more research before buying from a new website. I hope that others will learn from my mistake and avoid this website at all costs.

Read full review of Original Frame
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Original Frame Original Frame: A Scam? My Experience with Their Poor Customer Service and Delayed Shipping

I bought something from Original Frame a while back, like a year and a half ago. It took a hot minute to get to me, like several months. I tried calling them up, but it always went straight to voicemail. They say they're in Dallas, but really they're in China. I only got my stuff because I kept bugging them with emails and telling them they're a bunch of scammers. They got a real bad rating with the BBB, like they deserve to be shut down or something. Sorry I don't have the receipt anymore, I didn't keep it in my email. Check out their BBB page if you don't believe me.

Read full review of Original Frame
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Original Frame Disappointing Experience with Original Frame: Poor Quality and Lack of Communication

I gotta say, I'm not impressed with Original Frame. I ordered a picture from them and it was a real hassle. I tried calling the number they gave me, but it just told me to email them. So I did that a bunch of times, but never got a response. It took forever to get my order, and when I finally did, it was nothing like the picture I ordered. It looked super cheap and not at all like what I was expecting.

I tried to return it, but that was a whole other ordeal. I followed their instructions to get a return label, but I never got one. I was so frustrated with the lack of communication and the poor quality of the product. I wish I had read the reviews before I ordered from them.

In the end, I had to contact my credit card company to get a refund. They're investigating the issue, but I'm just glad I'll be getting my money back. I wouldn't recommend Original Frame to anyone.

Read full review of Original Frame
Hide full review

Original Frame complaints 6

ComplaintsBoard
S
2:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Original Frame Disappointing Experience with Original Frame: Delayed Delivery and Poor Service

I ordered a frame from Original Frame on December 14th for my best friend's birthday. It's now January 15th and I'm pretty upset that I still haven't received it. I don't recommend ordering from this site.

Read full review of Original Frame
Hide full review
ComplaintsBoard
F
2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Original Frame Warning: Do Not Buy From This Company - Total Rip-Off and Scam!

This company is a total rip-off! They took my money and never sent me my item. I was so excited to receive my purchase, but it never came. I tried to contact them, but they never responded. I don't know what to do now. I feel like I've been scammed. Don't make the same mistake I did and buy from this company. They're a bunch of crooks!

Read full review of Original Frame
Hide full review
ComplaintsBoard
T
12:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Original Frame Disappointing Experience with Original Frame's Lilly Frame: No Delivery and No Tracking Number

So, I was really excited to get my hands on the Lilly frame from Original Frame. I placed my order and eagerly waited for it to arrive. But, to my dismay, it never did. I didn't even get a tracking number to keep tabs on it. I was really disappointed and frustrated. Luckily, I had used PayPal to make my purchase, so I was able to get my money back. But, it was still a huge hassle and a waste of my time. I don't think I'll be ordering from Original Frame again.

Read full review of Original Frame
Hide full review

Is Original Frame legit?

Our conclusion: Original Frame's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Original Frame earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

Originalframe.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Originalframe.com you are considering visiting, which is associated with Original Frame, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Originalframe.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The originalframe.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Original Frame. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Original Frame Original Frame: A Total Disaster - Don't Waste Your Time or Money

I ordered a frame from Original Frame and it was a total disaster. The frame was supposed to be made of high-quality materials, but it was flimsy and fell apart after just a few weeks. I tried to contact customer service, but they were unresponsive and unhelpful.

I wish I had read the reviews before making my purchase. It seems like everyone has had a bad experience with this company. They lure you in with their flashy website and promises of great products, but it's all a lie. Don't waste your time or money on Original Frame.

I learned my lesson and will be more careful in the future. It's important to do your research before making any online purchases. Don't be like me and fall for the Original Frame scam. Save yourself the headache and find a reputable company to buy from.

Read full review of Original Frame
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Original Frame Terrible Tracking System: Frustrating and Ineffective Customer Service

This website is so frustrating, man. I mean, you go through all these steps to enter your tracking number and then it's like, "Sorry, can't find it." What's the point of sending me the tracking number in the first place if you can't even track it? It's like they don't even care about their customers. I ain't never using this site again, that's for sure. They need to get their act together and fix this mess.

Read full review of Original Frame
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

Original Frame Original Frame: Shady Business or Scam? My Order Still Missing After Weeks

So, I ordered some stuff from Original Frame and it's been a hot minute and I still haven't gotten my stuff. I tried calling and emailing them but no one's getting back to me. Like, what's the deal? Did they take my money and run? This is some shady business and I'm not about it. I'm thinking about calling the FBI or even the state governor to get to the bottom of this. It's just not right to take someone's money and not deliver the goods. I'm seriously disappointed and hope this gets resolved soon.

Read full review of Original Frame
Hide full review

About Original Frame

Screenshot Original Frame
Original Frame is a reputable online store that specializes in providing high-quality picture frames and related accessories. The company has been in operation for several years and has established itself as a reliable source of top-notch frames that are both stylish and functional.

One of the standout features of Original Frame is the wide range of frames that they offer. Whether you're looking for a classic wooden frame, a sleek metal frame, or a colorful plastic frame, you're sure to find something that suits your taste and budget. The frames are available in a variety of sizes, so you can easily find one that fits your photo or artwork perfectly.

In addition to frames, Original Frame also offers a range of accessories that can help you display your photos and artwork in the best possible way. These include mat boards, mounting hardware, and hanging kits, among others. All of these accessories are designed to work seamlessly with the frames that Original Frame offers, ensuring that you get a complete and cohesive display solution.

Another great thing about Original Frame is the quality of their products. All of the frames and accessories are made from high-quality materials, ensuring that they are durable and long-lasting. The frames are also designed to protect your photos and artwork from damage, so you can be sure that your precious memories are safe and secure.

Finally, Original Frame is known for their excellent customer service. The company has a team of friendly and knowledgeable representatives who are always ready to assist you with any questions or concerns that you may have. Whether you need help choosing the right frame or have a question about an order, the team at Original Frame is always happy to help.

In conclusion, if you're looking for high-quality picture frames and accessories, Original Frame is definitely worth checking out. With their wide range of products, excellent quality, and top-notch customer service, they are sure to provide you with everything you need to display your photos and artwork in style.

Overview of Original Frame complaint handling

Original Frame reviews first appeared on Complaints Board on May 28, 2023. The latest review Warning: Do Not Buy from Original Frame - Terrible Customer Service and No Delivery was posted on Jun 8, 2023. Original Frame has an average consumer rating of 1 stars from 16 reviews. Original Frame has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.6
54 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Original Frame contacts

  2. Original Frame phone numbers
    +1 (325) 208-0697
    +1 (325) 208-0697
    Click up if you have successfully reached Original Frame by calling +1 (325) 208-0697 phone number 0 0 users reported that they have successfully reached Original Frame by calling +1 (325) 208-0697 phone number Click down if you have UNsuccessfully reached Original Frame by calling +1 (325) 208-0697 phone number 0 0 users reported that they have UNsuccessfully reached Original Frame by calling +1 (325) 208-0697 phone number
  3. Original Frame emails
  4. Original Frame social media
Original Frame Category
Original Frame is related to the Home Furnishings category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.