Oracle America reviews & complaints 6
Newest Oracle America reviews & complaints
The integration project got messed up big time
The integration project got messed up big time. It took them a whopping two months longer than expected, and even after all that time, the system still ain't working right. We were supposed to go live on two different dates, but they kept pushing it back. And don't even get me started on the support team. They were slower than a snail on a Sunday. It's frustrating as heck because we really need this system to run our business smoothly. We were hoping to start making payments on March 1st, 2022, but it looks like that ain't happening.
I'm currently dealing with some issues involving Oracle America, Inc
I'm currently dealing with some issues involving Oracle America, Inc. I've been getting a bunch of emails from one of their representatives, claiming that I've violated their software. The thing is, this agent won't show me any evidence to back up their claims. I've specifically asked for the IP address and user account associated with the software, as proof of the violation, but they haven't provided either. And yet, the emails keep coming.
Our non-profit agency, *** Services (JFS), based in ***, signed a contract with NetSuites Oracle for their ***
Our non-profit agency, *** Services (JFS), based in ***, signed a contract with NetSuites Oracle for their *** financial software in January . Unfortunately, JFS never got the chance to use the product due to a failed implementation and unexpected costs. This was mainly because the Oracle sales team provided us with incorrect information. According to section 9.3 of the contract, if Oracle cannot adequately fix the problem in a reasonable manner, we have the right to terminate the deficient services and receive a refund of the fees. Given the incorrect information from the sales team, the lack of support from the implementation team, and the failure of Oracle management to resolve the issues promptly, JFS should be reimbursed for the remaining balances and the $5,536 we have already paid to NetSuites Oracle. This entire experience with NetSuites has been unproductive and has hindered our mission.
Is Oracle America legit?
Oracle America earns 91% level of Trustworthiness
Perfect Trust Endorsement: Oracle America achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Oracle America. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Oracle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Oracle America website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Oracle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a oracle.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
We looked up Oracle America and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Oracle America has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Oracle America. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
We signed a contract with Netsuite in August
We signed a contract with Netsuite in August . I've been trying to resolve the issue since then. We realized that Netsuite Oracle was not suitable for our business as it ended up costing us more money than we had budgeted for. Their program is not ready for field operations, and we distribute products. I made it clear to them about our requirements, but they assured us they could solve it. Instead, they added more expenses and wasted about 3 months without making any progress. They didn't seem to care about our concerns and offered solutions that we were not satisfied with. Every time, they would say, "Well, you signed up for the program, so let us give you this solution, but it will cost an additional $5,000." I told them that the program simply wasn't suitable for us, but they didn't offer any alternative solutions. We tried to make changes to our order process to at least use the program for accounting purposes, but it ended up being more expensive as we had to pay extra hours to employees who had to do double the work. We already had a system in place, and we chose Netsuite because we wanted something more reliable, fast, and capable of printing in the field. Unfortunately, they couldn't provide that. They left us in a difficult situation, paying for something we don't use. It's clear that customers don't matter to them; they only care about making money and offering additional services that require even more money.
We recently signed a contract with Oracle on Feb 3, 2022 for their NetSuite software service
We recently signed a contract with Oracle on Feb 3, 2022 for their NetSuite software service. We paid $27,000 for implementation and services upon signing the agreement. They promised us a system that would help us track our customers' assets (AEDs) and keep track of the serial numbers and expiration dates associated with those assets. We started customization meetings to implement the financial part of the software, and everything was going well until we reached the asset tracking part. We had specifically mentioned during the contract signing that this was the main reason we decided to purchase their software. However, they assigned an implementation person who had never designed a system like the one we were offered. The sales team at Oracle had not even informed her that she would be creating a specialized asset tracking module. When we asked why she hadn't been informed about the specifications, her superiors couldn't answer the question. The Oracle team continued to move forward without addressing the problem with the asset management module, which was the only part of their system we wanted and paid for. Despite going back and forth, Oracle still hasn't provided us with a solution to the module they promised. They now claim they can offer us a skilled team of developers to handle our account, but after two months of work, we have nothing to show for it. We requested to cancel the contract, but they refused, stating that they need to provide the service we paid for. It's important to note that they have never built such a system and cannot show us a sample of what it will look like.
We moved from Oracle to another platform on December 14
We moved from Oracle to another platform on December 14. Before switching, I asked about month-to-month access for future investigations, but they said no. Now, in January 2022, I invited my accountant to my new platform for tax information, but he needs more details. I contacted Oracle again to see what we could do since I need this information to file my taxes. My Corporate Account Manager told me that their "read only" access costs the same as my previous renewal, which was $31,164. Looking at their estimate, $22,788 was for their NetSuite ***, which includes ERP for accounting, purchasing, order entry, bulk mail merges, campaigns, and user accesses. None of these things are related to "read only". $7100 was for inventory management, which is not needed for read-only access. On their estimate, they have NetSuite General *** for $1,188, which should be the cost of "read-only" access for 12 months based on everything listed. They also mentioned that I have past due invoices that need to be paid first, but I tried multiple times to change that before the bills were even sent out because the products were not as they were described when we signed up. I kept requesting a phone call with a manager, but it never happened. One meeting was canceled, and when I tried to reschedule, they took days to respond, causing changes in my schedule and availability. Eventually, they stopped trying. NetSuite promotes products that are not suitable for their clients, and sometimes, like in this case, the program add-ons don't even fulfill their intended purposes, which were the reasons we signed up for them.
Oracle America Customer Reviews Overview
One of the standout features of Oracle America is its comprehensive suite of products and services. Users appreciate the wide range of solutions available, including database management systems, enterprise resource planning software, customer relationship management tools, and more. This extensive portfolio allows businesses to streamline their operations and improve efficiency across various departments.
Another aspect that receives praise in Oracle America reviews is the company's commitment to innovation. Oracle consistently invests in research and development to stay at the forefront of technological advancements. Users appreciate the regular updates and enhancements to their products, ensuring that they remain competitive in a rapidly evolving industry.
The reliability and performance of Oracle's products are frequently highlighted in reviews. Users commend the stability and scalability of their software, which can handle large volumes of data and support complex business processes. This reliability is crucial for organizations that rely on Oracle's solutions to run their critical operations smoothly.
Oracle America's customer support is also highly regarded. Users appreciate the prompt and knowledgeable assistance provided by the company's support team. Whether it's resolving technical issues or providing guidance on product implementation, Oracle's support staff is known for their professionalism and expertise.
Furthermore, Oracle's cloud services have received positive feedback from users. The company's robust cloud infrastructure offers scalability, security, and flexibility, enabling businesses to easily adapt to changing demands. Users appreciate the ease of migration to the cloud and the ability to access their data and applications from anywhere, at any time.
In conclusion, Oracle America has earned a strong reputation in the technology industry, backed by numerous positive reviews. With its comprehensive product suite, commitment to innovation, reliable performance, excellent customer support, and advanced cloud services, Oracle America continues to be a preferred choice for businesses seeking cutting-edge solutions.