Before the initial transfer to E*TRADE, the company sent out legal documents explaining what action that could be taken prior to. In one of the documents, it explained the steps to be taken in order to object the transfer to E*TRADE, not be charged a transfer or closing account fee, and how the account will be deleted.
I mailed a letter to OptionsHouse's HQ and explained that I was objecting my transfer and how that I had processed started a transfer process with a new firm. I also mentioned how I would have all assets transferred out by the given date and time that was mentioned in the legal document provided by them.
Now, the negative commentary. When the transfer of assets was initiated to the new firm, they charged me the $75.00 transfer fee that they claimed would not be charged. I tried contacting customer service through their chat interface, a phone call, and even sent an email. I waited for over an hour on the chat interface and never received a representative. As for the phone call, it just dialed. Never got an answer. After 2 weeks past, I had to reach out to the SEC and get their input on the situation. That same day, OptionsHouse emailed me back and said that they would credit the $75.00 to my account when the transfer started to E*Trade.
Leading into the E*TRADE subject, I asked the customer service representative about what would happen to my account during the transfer. According to his feedback, my account will be purged during the transfer to E*TRADE since I completed all items. As of today, August 7, 2017, I was provided false information where I now have a fully active account with E*TRADE. I have reached out to E*TRADE and addressed the issue on how to go about this. I hope that they can correct this issue quickly and not harass their clients such as that of OptionsHouse.