OpenAI review: Contacting support (email) and everytime I respond to them, it sends a new email instead of replying (since Aug 12, 2025) and other issues

Now they're trying to spam me messages on how I'm doing on whatever case number it is but there's no mention of the case number in any emails. If you look at the email screenshot (the one it asks for feedback, that is recently changed also). As for the other one, it shows how many emails that I have been asked to rate for feedback (the screenshot shows 3 but it happened more than 3 times but if you look at the right side of the email, it will show you what times it just sends me the email (I covered most of them to make sure we are on topic))

I double checked if it's mentioned anywhere that OpenAI changed the new email system for just around 1 hour or 2 hours and I couldn't find any mentions of the new email system change. So this means that OpenAI is changing the email system without any warning as if they don't, I get confused and the same thing for you (if you try)

I did contact a agent in the email (starting on Aug 12, 13, or something close (but before Aug 15, 2025)) and the agent said it's because of my email design saying "Conversation view" is off (this is Gmail). It's not off the whole time as I leave it on and when I tested other emails with the option on, other emails reply in the same email instead of a different email. The agent said they are aware and will report it to the OpenAI team and fix it but they lied. It's not even fixed as of Aug 25, 2025 as I tested and it still happens and if it's resolved, I will mark it resolved (most likely very soon but I hope it's before Jan 2026)

Ok, as of Aug 27, 2025, the old email address no longer redirects it to support-team@mail.openai.com and it will go to support@openai.com (this issue is fixed) but they still have not even fixed the issue about "Case Id [random code or gibberish] [whatever the topic name I sent to them]" and that's unnecessary space as there's no point of adding a case ID then random code as that would be hard to find if this happens. Also, for some reason, when I sent a new email to them, it just sends to a different email and if I reply in that different email, it doesn't spam anymore and instead replies in the same email as the one they said (though they still need to fix that issue). To be clear, this is what I'm talking about for that one (this is made up by the way and the responses may not be the same):
Me (sending a email to OpenAI support): [Reports a bug]
OpenAI support (sends a different email and responds the same way): [Asks a question related to a bug]
Me: [Answers the email from the one from OpenAI in the email that OpenAI sent]
OpenAI support (didn't actually send a another email to spam but kept it organized (resolved)): [Whatever the response is]

So that issue has been resolved on Aug 26, 2025 or Aug 27, 2025 (but only on the first response is the problem so it's partially solved) but still has not fixed the thing that it says "Case Id", then gibberish random code, then whatever topic name I sent to them. There are only 2 things to fix left. If one or both of them is resolved, then I'll update it here and mark the complaint as resolved

Oops. Sorry, I was wrong. The old email (support@openai.com) still redirects it to the new email (support-team@mail.openai.com) and that one is unsolved

Ok. It appears to be that support@openai.com is not working (new issue). What I mean is that when I contact that email address (started on Aug 27 or 28, 2025), it doesn't appear to respond to my emails but support-team@mail.openai.com still gets responses. I don't know what is happening but I checked my spam folder and it doesn't appear there. It did not redirect correctly or this is a bug. If the email address support@openai.com issue (not responding but other email addresses does) is resolved, I'll let you know

Now the issue of the support@openai.com emails are working now (was resolved on Aug 29, 2025) but they still couldn't even address the Case ID the random gibberish code thing and the redirected email thing

Ok. Every issue here is now resolved. So I marked the complaint as resolved

Keep in mind that if the issue goes unsolved again, I cannot mark it as unsolved and I will not provide updates about this