OpenAI – Contacting support (email) and everytime I respond to them, it sends a new email instead of replying (since Aug 12, 2025) and other issues

Since Aug 12, 2025, when contacting support (by email), the email just goes like "Case Id", then with gibberish or random code, then goes to the topic name of the email I sent them. To be clear, I did provide a picture below on what it looks like for a more visual look (it looks spamming by the way). So when I sent them a email saying there's a bug on ChatGPT with the topic name "I found a bug when opening ChatGPT" in the email (note that the email I used is support@openai.com (not my email address)) and sent it, it just sends it to a new email instead of replying it as a way to reply a user. In the picture, it shows the topic name "Case Id 500VU00000WFq0uYAD I found a bug when opening ChatGPT" instead of "I found a bug when opening ChatGPT" in the same email. So when I replied that message, it just sent it to a another email also saying the same topic ("Case Id 500VU00000WFq0uYAD I found a bug when opening ChatGPT") and then it just repeats on and on and on. Now I don't know how this happened but this is considered spamming for me and other people. Imagine trying to find a email from somebody with hundreds of separated OpenAI emails like this. Also, there are other issues. After Aug 12, 2025 (again, the date could be wrong), the email support@openai.com redirects the email to support-team@mail.openai.com and there was no warning of the email changes about any of these that I mentioned. This means that OpenAI is changing the email system to spam users whenever a user responds (again, when a user responds, a new email (separated email) appears about the same topic). And since then, my inbox got full of these due to OpenAI's new email system and I couldn't find the email I wanted (sometimes even when I'm using the search feature)

If this is fixed, I'll mark this as resolved

The picture below (or wherever the location in this complaint is at) represents spamming from the OpenAI support (whenever I respond only once and then respond again asking to stop and continues and I took this at Aug 14, 2025)

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