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Electronic Ticket Itinerary & Reservation:
Ticket #[protected]
Reservation #4CBZUM([protected])
To Whom It May Concern:
Before I canceled my flight I emailed to Oojo asking about the cancellation fee charged. Oojoo agent reply to my email and had a breakdown of the fees:
Ojoo Agent
Exchange:
$120-Airline Administrative Exchange Penalty
$150-Ojoo processing fee...
So, total of penalty fees should be charged $270. I paid for a ticket $492.85, therefore, the amount Oojo refund to me should be $222.85. But, why am I got only $113.35 refund instead of $222.85? I emailed to Oojo Customer Service 2-3 times to questions about this matter. Unfortunately, none of Oojo agent had reply to any of my emails about this! Well, should I as a "customer" deserve an explaination here? I was patiently hangin on the rope to wait to hear from your agent to explain why I was charged much more than what it should be from Oojo's first email? Could some one please check in to this and give me some advice... .
I attached a snap shot of an email from Oojo agent replied about the charged, but for some reason it didn't upload. Should you have any question, please contact me at my email address [protected]@yahoo.com. Thank you so much.
