The complaint has been investigated and
resolved to the customer's satisfactionResolved OnStar — unauthorized charges and useless service
resolved to the customer's satisfaction
I bought a 2008 Saturn Astra which came with Onstar. The only time I ever authorized my credit card to be used by Onstar was to purchase minutes for the cellular service. After a few attempts at using the navigation system, I gave up because the directions were usually wrong and sometimes sent me to another town when asked a simple question like " where is the closest Target?" At the end of the first year I noticed a charge from Onstar and was told because there were emergency services involved - they have the right to bill me for services without mu authorization. Even though I had never authorized Onstar to use my credit card because the cellular service is from Verizon.