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CB Online Travel Booking Platforms On the Beach Complaints #2-21
On the Beach

On the Beach review: Absolutely terrible lack of customer service

J
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5:30 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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I booked a flight for December 2026 going to Gran Canaria flight out Ryanair & home with easy jet…..Ryanair has cancelled their flight with no other date offered….on the beach sent email requesting to respond to Ryanair flight change and to let them know….I can’t get hold of anyone and live chat is terrible going round in circles…,I have now requested refund which I will get in full but minus insurance, ATOL & fees so not full refund also Ryanair & easy jet won’t refund me my seat reservation money either…..

Recommendation: MY ADVICE TO ANYONE IS DO NOT UNDER NO CIRCUMSTANCES USE ON THE BEACH

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On the Beach - Refund of cancelled flights
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View all On the Beach reviews and complaints

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    +1 01615093700
    Click up if you have successfully reached On the Beach by calling +1 01615093700 phone number 11 11 users reported that they have successfully reached On the Beach by calling +1 01615093700 phone number Click down if you have unsuccessfully reached On the Beach by calling +1 01615093700 phone number 28 28 users reported that they have UNsuccessfully reached On the Beach by calling +1 01615093700 phone number
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  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
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On the Beach Category
On the Beach is ranked 10 among 61 companies in the Online Travel Booking Platforms category
#08 ebookers ebookers #09 Your Travel Mates Your Travel Mates #10 On the Beach On the Beach #11 Leisure Pass Group Leisure Pass Group #12 Air Fare Watch Dog Air Fare Watch Dog

Most discussed On the Beach complaints

I cannot contact anyone by any means. I need information about my impending holiday holiday which starts 21st this month.
1
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