On Air Parking review: Hopefully of value to someone in the future

Typically, I do not submit reviews unless something seems out of the norm and there is potential value for future people to know. Subsequently, this is the case. Off site Atlanta Airport parking was arranged and prepaid through OnAirParking, with the parking location being the Quality Suites Atlanta Airport East. Confirmation email, shuttle pick up phone number and hours of operation all established.

Upon return to the airport, the shuttle phone number was called and a recording said to call the Quality Suites East desk for shuttle assistance. Attempting this, no one would answer the phone and another recording indicated for shuttle pickup assistance, call the shuttle pick up number. After an hour standing on the curb, we finally got someone to answer at the Quality Suites East desk. Their directive was to wait for the shuttle driver to call us and the shuttle would be at the airport shortly. After almost another hour at the curb, no call was received from the shuttle driver. With an obvious issue at hand, we decided to hire a taxi to get to our vehicle at the parking lot. This OnAirParking was a broken system, wasting hours of our time and money, which was confirmed to be the norm via other shuttle carriers at the airport. After we retrieved our vehicle and were an hour from the airport, the grand finale occurred. We received a phone call from the shuttle service asking if we needed a pickup at the airport.

Coincidentally, after returning home, I looked up “on air parking” in the BBB website and there are numerous similar complaints. I hope this communication helps out someone in the future.

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