Don't park your car at Vista! After getting into an argument with the manager on site (Curtis) after waiting for over a 30 minutes to get picked up, he then came from behind the counter, got into my face and cocked his hand back like he was going to hit me. Luckily for me, another customer came in at that moment, and he quickly went back to behind the counter. The other customer suggested I call the police but I was already late to work, due to them not picking me up when they said they would, so could not afford to do so.
But what I did was call their customer service manager, Lou Frigano. For anyone else who has had issues with this company and would like to speak to him his direct # is [protected]. Unfortunately though, you will be treated just as poorly if not worse by this person. At first, he was very polite and apologetic about what had happened to me and promised to get to the bottom of it. I suggested that he watch the tape (they have cameras in the office) so that he could see exactly what I said happened. He said he would and would call me back.
Well after a week of not hearing from him, I called back and was treated as unprofessionally as it gets. First he told me, that even though he didn't watch the tape, he knows that what I told him didn't happen. And then accused me of being a "scam artist" and a "liar" and hung up on me. After getting over the shock of what just happened, I tried calling back and asking for the president's name and #. Of course, he did not give that to me and hung up on me again. After calling again, he then pretended to put me on hold, while he got the president, which he never did and then hung up again.
I have never dealt with a company as unprofessional in my life. And I can only hope that if they do have a president, this will somehow, reach him and something will be done about this. And I also hope that anyone potential customers who read this, will choose to park elsewhere. There are plenty of other reputable and cheap parking lots at Newark that I trust would never treat their customers like this.