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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

ComplaintsBoard
M
10:51 am EST

Omegle captchas

I assume the reason I have to keep signing into a capatcha is because I skipped to fast repeatedly, however during my time online its been a half barrage of penises and screaming teenagers that skip me as fast as I skip them, I would very much appreciate if you could alleviate the capatcha from everytime I try to connect to someone new. Ive been using omegle for quite some time now and love using please dont make me use another site.

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J
3:03 pm EST

Omegle captcha problem

Hello,
Im having a problem with Capatcha, I saw something that said I should submit a complaint, but I understand why you might think im a Scammer.

What i've been doing is saying: "Hello, do you want to invest in meme insurance?" Its not a real business practice, its just a joke. It would be highly appreciated if you removed the capatcha lock on my IP, my email is [protected]@gmail.com if you need more details.

Thank you!

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J
7:52 am EST

Omegle omegle

Helo, recently whenever i try to access Omegle.com i always get the same error message; Error connecting to server. Please try again.
This has been going on for quite a while, i would say for weeks possibly even months, i cant seem to connect to Omegle on any of my devices, i even tried with my phone on my mobile data and i get the same error message, if someone could help me I would greatly appriciate it, thank you.

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W
3:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle video chat

We were on cam and there was a stranger having sexual intercourse with what looked like a dog, this is [censor] disgusting sort this [censor] out! It's disturbing and frankly I don't want to see beastiality on my computer screen and the dog why the hell would a dog have to go through that and why the hell would you allow that on your damn site knowing there are under 18's clearly using it!

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J
8:00 am EST

Omegle child pornography

I was on omegle and I was skipping almost everyone when I skipped this one person but for a split second I saw the most sickening thing anyone could ever do and that was this one person displaying through a simulated webcam child pornography, I am very traumatized and would like if omegle would start monitoring their website more properly so these sick [censor] are not on the website anymore.

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O
12:02 am EST

Omegle banned

I was simply waiting to connect to different people, I hadn't done one single thing wrong and then suddenly out of nowhere it banned me for no reason. It is 12/8/2017 and I was planning on meeting new people for a good couple hours. I had only been on the website for about 20 minutes. I would like to be unbanned as soon as possible. This has happened on multiple occasions and I'm getting really sick of being banned for no reason. Thank you.

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R
10:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle unethical behaviour

8/12/2017
On the video chat section of omegle, child PORN was being played in the video of an anon we were connected to. Our reaction was obviously to disconnect immediately, so we don't have screenshots or anything like that.
Desirable resolution would be never have that happen again, obviously. You need more moderators or something, stuff like that shouldn't happen, [censor] hell.

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I
9:55 am EST

Omegle omegle video chat

I was using omegle as it should be used on 12/6/17 when a redirect message came up for a porn website. After reloading the page, I got a message saying I was banned. I know that you do not use a redirect code for a spam porn website, as you strictly condemn such sites in your terms and services. This is a common tactic for DNS spoofers, and I understand a few hackers can slip through the cracks, but this happens constantly on your website. I am appalled that you took off the support button, as this is a hacking issue that I have much less hope fixing without the ability to contact you. Fix this problem, or your website is going to die; it's beyond unprofessional, and people are tired of it.

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P
11:08 pm EST

Omegle I got banned for nothing

I didn't do anything wrong somebody told me to [censor] myself so I said it back, there's absolutely no reason for me to catch that swift firm boot to the behind from such an incredible website, I see people playing with their ding dongs and I get the boot from telling some chump to go [censor] himself which seems to be a little [censor]ing unfair in my favor I'm quite aggravated and feel threatened about being banned I'm offended that people can show nudity and I can't cuss or swear at a mother[censor]er

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M
10:51 pm EST

Omegle omegle text chat

The past week or so when I start a chat with a new person the screen scrolls to the top so to start typing i have to scroll down to the text box. I can not see what I am typing once I begin to type and this process repeats every time i send a new message. And when the other person is typing when i am typing, and they send the message first, this causes it to exit out of my message and scroll back up to the top of the screen. Please fix this. Its extremely annoying and causes people to leave your site.

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M
7:23 pm EST

Omegle video chat

I was banned and immediately redirected to a porn site. I'm under the age of consent and being redirected to a porn site after having 3 decent conversations in which I was in a full cosplay (which includes a hat a scarf a vest a shirt jeans and a skirt) so VERY clothed. There was really no reason for me to be banned and this is making me extremely anxious please explain/help, I adore this site and it's where I make most of my friends but being banned every time I try to meet people on video opposed to text gets really old...

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L
8:32 am EST

Omegle omegle

Well your guy's [censor] [censor] app is lying about my camera being on when it is not the [censor] on im trying to use skype which is way better then yalls [censor] [censor] application umm when im trying to talk to new friends or strangers as you guys say i cant [censor]ing speak with my [censor]ing mouth because its mother [censor]ing echoing like a [censor]ing bird and they [censor]ing grabbing there [censor]ing ears like i am yall [censor]es trying to make people deaf [censor] yalls app yall better be doing something because my ear is mother [censor]ing stinging from the mother [censor]ing echoing fix yall 1$ peace of [censor] wait its not even worth a dollar its worthless fix yalls app before i [censor] [censor] up with corporate and snitch on yalls [censor] this is your job to mother [censor]ing making it a good [censor]ing app for people to meet new people thank ya and have a mother [censor]ing blessed day god bless.

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P
11:48 pm EST

Omegle omegle / banned

I just got on for the first time in months and I'm banned I'm fully clothed and everything how and why did I get banned? Is there any way to lift the ban? And what are the parameters for getting banned so I can avoid them in the future? Normally I love the website and have had a lot of good conversations there. Can you help? And if you cant lift the ban how long does it last

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S
8:02 pm EST

Omegle omegle

I cant connect to omegle for a long time now not on google not on app. I tried everything, clearing data of browser and app, using van, using connectivity wizard, and trying other server, and still nothing. I really dont know what can be problem, i hope you will solve this problem to me, because I really like using omegle. Thank you in advance. Regardless, Michael

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H
6:53 am EST

Omegle being banned

I was using Omegle and I was banned for no reason. I had one good conversation with a person, but after we went our ways, I was suddenly banned. What is going on here? I haven't done anything wrong. I was simply surfing Omegle to find people to talk to and was suddenly banned. I have done nothing wrong. I wasn't inciting any sort of inappropriate behavior, I myself wasn't doing anything inappropriate, so why was I banned? This has annoyed me greatly and I hope that you can resolve this issue quickly. I haven't been on Omegle for almost a year and now I'm suddenly being banned for the first time I have ever used this website. I hope you can fix this issue and that I can continue to use Omegle.

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Ghost1268
,
Nov 24, 2017 7:55 pm EST

Yeah same for me why the hell this is happening now i am banned like permenetely because this ban page doesn't even say taht my ban won't lat long and i was banned for nothing just nothing, So plz fix this, i found here so many friends and good people but now i can't even enter omegle even in unmonitored section :(

ComplaintsBoard
P
2:54 pm EST

Omegle connection problems

For a lengthly period now (since mid July I think) i've had a problem connecting to Omegle. I keep having the "Error connecting to server. Please try again" appear. Now since I do not post any nudity or use any external sources or add-on's I have no idea what might've caused this. I live in Macedonia and while searching for the issue i've seen several others experiencing the same issue (some as well posted here). I've tried looking up your customer service address (link) but I found out you removed that. Now this is an issue I wont lie since Omegle was my go-to site for meeting new people. The only difference since this occurred that I can think off is that I visited Greece for a while. And since about the same time i've had this issue. My IP is def. not banned, even tho I do, sometimes get the captcha thing pop up (but this has been going on since I cant connect). If any of you at Omegle are reading this, please try and fix this. Cuz i've been told that even tho some ppl have this problem most are running it smoothly around the world.

Tnx, and I remain an optimist that this will clear out and solve itself

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A
6:22 am EST

Omegle captcha

Bonjour, je vous contacte car a chaque fois que je change de conversation Je dois faire a chaque fois un code captcha à chaque fois. Depuis hier.
J'ai déjà réinitialisé mon navigateur ainsi que vidé le cache.
Redémarrer l'ordinateur également.
Changer d'ordinateur mais sur n'importe quel terminal je dois faire irrémédiablement le code.
Pourriez-vous résoudre mon problème je vous prie?

Mon adresse mail est la suivante: [protected]@orange.fr si besoin de me contacter.

Je vous remercie.
Cordialement.

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M
9:04 am EST

Omegle banned for no reason for bad behaviour

I just got a message that "You are now banned from Omegle" All I do is talk normally and trying to have a nice conversation. Trying to get to know each other, talk randomly to people. But talk bad to people is the last thing I do, and I got banned for bad Behaviour when I haven't even talked bad? Really, omegle are weird.

19. November 2017
Time 15:57

IP: 82.147.53.57
Decimal: [protected]
Hostname: [protected].eidsiva.net
ASN: 29492

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K
6:44 am EST

Omegle people said they were going to kidnap me after I got suspicious of them

November 18th - November 19th 2017

So basically I go on Omegle to talk to some people on video so I could record a video. Basically the footage got corrupt so I had to delete it. So I spend some time just talking to random people. I meet two people. Both used the same tactic. They tried to be all nice to me. Me being stupid. Gave in. I told them my facebook cause they wanted to be my friend. Then they get vicious in their text. I fight back (obviously) and they finally admit that they wanted to "Kidnap you" and to "make me their little [censor] [censor]". I wish, at the time, I saved the log or something but at the time I was shocked I just left. Don't go on Omegle.

I'm contacting the authorities and letting them know exactly what happened last night.

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M
9:28 pm EST

Omegle pedophilia

I saw a young boy no older than seven being escorted into bed by and old man around age 50. I was extremely horrified so I exited tab immediately. I know this is an anonymous site but if there can be a way that the surveillance on this site increases tonight as this happened ten minutes ago maybe the IP address can be found. I am very concerned about the welfare of this young child and I will not go back on this site until I know that something will be attempted to stop this.

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Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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