Old Navy
reviews and complaints

First of all, my order of 4 different items was shipped out separately, which normally doesn't bother me; however, I just received the first part of my order and both items are wrong. The romper is a dark-wash color instead of a light wash color (light is the one I ordered) and the sandals came in a size 6-12 months even though I ordered a 12–18-month size. I had already waited a whole week for this order only for it to be wrong. When I contacted Old Navy costumer service about it, the guy told me I would need to pay for them to send me the new pair of shoes even though they were the ones that messed up my order! I am so frustrated. Why are they letting their mistake inconvenience me? They offered me 15% off my next order, but I am not pleased with that offer as I feel like it is honestly a wimpy offer. They made the mistake, so I have to pay for the new pair of shoes and the romper? Doesn't make much sense.

Received an order today - where there was a hole in the shoulder. I called customer service for an exchange. Despite that it's their fault for damaged goods, they wanted me to return the item, and place a new order. Refund will not be issued until item is received. Until this point is understandable. But they charged me for a higher price for the new order because they said I applied super cash in the previous order. Which they said will be refunded after the order is received to be used for future purposes. I said I understand if this was a normal refund - but in this case it is an exchange for a damaged item I received. I should be charged for the same amount. But whatever it is, this is the company policy. I unhappily accepted the new higher price for the product. The discount will be applied in future... but i do not want to buy anything from oldnavy again.

Similar issue with this card. Paid on time for months and have an authorized user on my account. Went to set up my payment and my credit limit was decreased. I have received nothing accept from the new switch from synchrony to Barclays. Very poor customer service. Not a very professional way to handle clients.

I called to get help with my credit card and was transferred 9 times back and forth to the same 3 departments over the course of an hour. Each department telling me it was the other departments responsibility. I got hung up on once, had to call back and start the whole process over again.

This happened because while trying to make a purchase online my card was not accepted, I just had it renewed a few weeks ago. I was told it had the wrong expiration date, I was transferred again and that person told me it was the correct date. Finally the last time I was transferred the person I spoke to was able to help me.

I had to endure endless repeated recordings. The people I spoke to talked over me, interrupted and didn't listen. I like Old Navy but this form of customer service is just too much.

My boyfriend and I went into Old Navy at Tanger Outlets in Fort Worth. When I went to the dressing room, I was directed by a young white male to go into a dressing room at the end even though there was a closer one available . My boyfriend sat on a bench to wait for me. When I came out an older white male was standing outside of the dressing room staring at me. The older white male had on a yellow polo shirt, but was dressed as if he was a customer. The same older white male proceeded to follow me around the store until I left out the store. Before we left out, I brought it to my boyfriend's attention about that man being outside of the dressing room door when I came out. There was no conflict, but I felt it was important for me to let that man know I was aware of his racial profiling.

After going to the store multiple times, I had to process a return online. And *fortunately* being sarcastic here, I had a car accident ( proof was provided to old navy) where I had to be on bed rest for two weeks and my car was totaled. I could not return the items until I was able to drive with another vehicle. I live alone and did not have anyone else that could do this return for me. USPS was able to send it out with the label I had gotten prior to my accident and old navy just sent me back my package saying it was a late return. I had spoken to customer service about my issue and despite having record of that, they did not process the return and are not willing to. So as a consumer I had to take time I going to store to try to do the return and because they couldn’t do it there, I had to take time out to talk to customer service to process it online and package it, they couldn’t do it so I had to make accommodation for them and find time to return it via mail now and they couldn’t make accommodations for processing this return.

I am so angry about this. I placed an order in March for a nice dress and got the sale price of $15, which total ended up being around $18 including shipping. Anyway, I get the dress and it is too small. Ok, not the end of the world, I will make an exchange. So I go in person and I exchange the item, and a really helpful sales associate was able to make a new order for the size up right there. I paid and left. I wait about two weeks for the new package, and it arrives. Yay! Except, somehow, the company sent the item in the extra small tall size, when the sales associate double checked and verified with me that I wanted the 2xl size. Which is a ridiculous mistake of the fulfillment department. So I went back in store the other day, and another sales associate was very kind and understanding and put in yet another new order. I really hope I get the right item this time, and if I don't I am not only giving up on this dress and on Old Navy as a company. Additionally, the confirmation email had the wrong name on the order, and I have no idea who that name belongs to. At the store when I gave them my phone number, there was incredibly incorrect information, which makes me think there has definitely been fraud on my "account" that somehow does not recognize my number but has someone else's details attached to it as well. I called customer service and they said it was a technical issue. Total nonsense.

Yesterday I went to the Old Navy in West Hartford, CT to exchange 4 t shirts I purchased online. They were all large and I wanted them in medium. The cashier processed my requests and when I looked at my receipt I noticed she reordered one of them in large again. She said since it went thru there is nothing they could do. Told me to call to fix it even though it was their mistake. They said when I receive it, I could bring it back in to exchange it again. I was not happy with that solution at all.

Store Old Navy 01539

Trans 1402

Cashier 3380879

Date 04-08-22

Picture on Store Front Window states up to 60% off all merchandise; yet I received no discount. When asked, I was told this is for cardmembers. Nowhere on store front did it state this. I have purchased for many years at Old Navy and choose not to use a credit card. The gal also threw in a hand sanitizer for $5 into my bag when I was busy doing something else. I didn't see this until after left store.

This leaves me very displeased. I have specialized in Customer Service Excellence for 49 years and find this unsatisfactory. Pictures are attached.

I just made a purchase at your store in Appleton, WI. The cashier who checked me out was the most unfriendly person I have

EVER encountered! No hello or thank you! Just bagged my stuff up and pushed it towards me! Rude! Young pregnant girl! I even had to ask if I could scan my credit card after she rang me up. I see you are hiring. She definitely needs to go!

Over at least the past 5 years, I have made multiple online purchases from Old Navy. Every time I have done so, I have been unable to sign into my account despite multiple attempts to change my password, switch to a different device, clear my cache, reboot my electronic device and call into customer service (who has never been able to rectify this situation). I do not recall ever having been able to make an online purchase without having to do so as a guest. I can't even sign in on my Old Navy app because of this issue. I do not know if my points from my online purchases as a guest are actually added to my account because I cannot log into my account to view this. I doubt it, as I have few (if any) points racked up to take advantage of when I have gone into an Old Navy store. I am wondering if this is done intentionally to random people in order to make more money off of people who regularly spend money at Old Navy. Seems needless and really underhanded for a huge publicly traded corporation to stoop to such low levels to save a few bucks on ordinary, middle-income families. The products themselves are of good quality otherwise I wouldn't continue to shop there. This is just more than 5 years of frustration built up over an issue that should have been easy to solve.

I would like a full refund this order of 9item only received 3item I call in and spoke with someone than I try the chat about the missing items but not help just refund the remaining of my money.

I made a return at 3440 Poplar store in Memphis around 4:30 on 3/18/22. The cashier processed the return but wasn’t sure so she continued to try to scan the items. She called over the manager who was still signed into the register. She asked me if I had called the 800 number to say that I didn’t get the package because it was showing as already returned. My thought I that she assumed I am a thief and trying to do a double return. She should not have asked that. My response was maybe the return the cashier had done went through as was the case. I got my receipt and left.

I had an interview with Old Navy on Friday 12th at 9am.The manager I met up with was Larazo. He had approached me apologizing for forgetting that he had another interview. Understandable. What was irritating was the way he spoke and his body language.

Too laid-back, disrespectful, and degrading. Accusing me of gambling jobs, degrading my experience in fast-paced environments (even after listening to my past job experiences), uncooperative with another company’s schedule, and clearly thinking it was laughable to tell me I am not at all right for the job without giving a reasonable explanation. Disgusting.

leadership have a "don't talk about covid" policy now where nobody says they are feeling sick and everyone spreads it to the families of workers. Employees caught lying about being vaccinated (name starts with a k I think) are still working there.

Leadership has been caught lying on covid symptom checks so they can stay and work.

I am certain that my family member who works here brought covid home after 2 years of avoiding an exposure, we don't talk about covid got our entire family.

your plus size models do NOT make your products very appealing. I have been a customer for over 20 yrs but will probably not be buying from you anytime soon. Also, most items have spandex which emphasizes any bulge you might have. whatever happened to your old fashions?!

As the father of two young girls, I was shocked at the statement "it's the naughty ones that make history". What are you thinking. Maybe the person in charge of the script should be someone with kids and who understands how inappropriate that is to say. The people your trying to reach are parents, and we do not need your advertising to imprint on our kids. The entire end to that commercial was showing that the girls are all uniform in the crossing of the legs in synchronized way and they understand the message being relayed. I really hope you loose business and hopefully get sued over this. Do not cross the line with parents you are not a tv show that warns of the following content you are a commercial we are forced to endure, be funny and catchy not inappropriate!

I find it extremely odd that you would make a commercial with a high ranked celebrity telling young kids "it's the naughty ones that make history." It's extremely inappropriate to say that to young children. You're basically saying for them to have a good Christmas they need to be naughty. This is also a perfect example of telling kids for them to get somewhere in life it's better to be bad than good. I don't know what Old Navy was even thinking to make such an idiotic commercial like this. Stupid is an understatement.