Old Navy — horrible customer service
A terrible place for ordering online. I purchased a pair of shoes that never arrived. No reason for that. They just have never ever shipped them.
It can be easily checked on the website and I was never notified about it. So I assume that their customer service doesn't exist. Even thought I regularly get their emails with lots of promotions, that's the only thing that is really working. So I gave up on them, I know it's useless and hopeless to wait for them to answer anything: email or my phone calls.
I would gladly cancel my order, but it's impossible to do.
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