Offleaseonly West Palm Beach — sold my son an unsafe vehicle
Let me first start off by saying this is our 3rd car purchased from this company, but the first one from this location. We purchased 2 cars from the Miami location, a BMW 535i and a VW GTI and both cars were not only in great condition when we took delivery but it appears that all safety items were taken care of, good tread on tires, good brakes, all fluids in order etc. The carfax for one car showed it had a previous accident and we were ok with that. The salesman Kenny was also wonderful and helped steer my daughter toward the safest car and we were very happy customers.
Therefore when my son wished to buy his first car naturally we went back to Offleaseonly. However, since we were in the WPB area we decided to visit the new lot and he decided on a 2014 Mercedes CLA 250. The carfax did not show an accident but there was evidence that there was an accident as pointed out by our very knowledgeable salesman Major, and we were ok with knowing that it was probably an unreported fender bender.
We bought the car as is, which is standard I believe when you purchase a car from them. We closed the deal on Jan 30th and on Feb 14th my son said he heard a loud noise when he turned into our neighborhood and stepped on the brake. A review of the brakes showed that not only were all the brake pads worn down to almost nothing, but the front rotors were already worn and damaged. Did I mention that this was TWO WEEKS after taking delivery? What about the safety inspection that is supposed to be performed on all the cars prior to being placed on the lot for sale, according to their sales people. I know this because when my daughter had her eye on a Scion in the Miami location, our sales person told us that the car was known to have issues and it was still undergoing a safety inspection prior to being available for sale. He did not recommend that car for a young driver based on what he knew of its service history. This is good responsible customer service! Not what we got at the WPB location!
I think it is unconscionable that a company would deliver a vehicle with such a safety hazard as having not only well worn brakes, but brakes that are eating into the rotors. This should have been an obvious thing to discover and disclose to us had a proper inspection been performed. If this had been disclosed to us we perhaps would have purchased the vehicle anyway and we could have we gone straight to our mechanic to get a brake job but it was not. This is not a legal matter because we do sign that we are purchasing “AS IS”, but if I wanted a crappy and dangerous second hand car I would have stopped at any of the hundreds of used car shops in town, but I came to this company because I liked their no haggle business model, and as an unsophisticated buyer with limited automotive knowledge, I had a certain level of trust that I was getting a quality product, based on my previous experience in the Miami location. I have referred several people to this company whenever I hear they're in the market for a new car, but unfortunately, now they have lumped themselves into the barrel with all of the other untrustworthy “user car dealers” in my opinion. Sorry offleaseonly, I won't be back! You've lost my trust and subsequently by business.