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CB Used Vehicles Off Lease Only Complaints #2-21
Off Lease Only

Off Lease Only review: promised refund that was not refunded

J
Author of the review
4:00 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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The company left an official comment on this complaint.

At the Orlando location I was try to get a car and I was having trouble getting approved that night so they told me to leave a deposit so they can try to get me approved. If I don't get approved I can get a refund but if I do get approved there is no refund. So I didn't get approved so I come back to get a refund and the manager tells me my refund process will start in a few weeks since I paid with cash. No one got back to me and they started to dodge me. And now they are telling me they don't do refunds after be told I 2x I will get my refund based on our agreement. Deposit amount $500.

Off Lease Only response
Oct 08, 2020 1:12 pm UTC
Off Lease Only customer support contacts
Phone numbers

+1 (833) 794-5316

+1 (855) 975-7950

Address

1200 South Congress Ave., West Palm Beach, FL, 33406, US

Website

www.offleaseonly.com

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Dear Jaaquan,

We apologize for the delay in responding to your review, but we only now became aware of it. Was your refund taken care of? There are no updates in your file indicating that you did not receive it. If you have any questions or concerns, please don't hesitate to reach out to our Customer Service Team, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. They're here to help!

Respectfully,

Your Customer Care Team Member - Sharon
On behalf of the Founders - Mark and Eileen Fischer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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agreement amount approved car cash deposit manager process refund weeks
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  1. Off Lease Only Contacts

  2. Off Lease Only phone numbers
    +1 (833) 794-5316
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    Customer Service
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    +1 (561) 222-2277
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    North Lauderdale, FL
    +1 (786) 439-2277
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    Miami, FL
    +1 (407) 270-0599
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    Orlando, FL
    +1 (833) 551-0335
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    1200 South Congress Ave., West Palm Beach, Florida, 33406, United States
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