The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Off Lease Onlyfraud and bait and switch

Y Review updated:

Let's call this the Bait and Santander switch, shall we?!

Firstly, if you want a devalued car with numerous accidents, structural damage, a Branded Title/Lemon... Or any number of problems that made them cheaper to buy at auction... Theoretically the cars that no one else wanted at auction, then head on over to OFF Lease Only.

Then, to be told the bank that has financed your last two cars at 6-8% won't finance your new purchase, but they did get you approved by none other than the most predatory auto lending bank possible, at 18%, that being Santander!

Please, by all means, go to Off Lease "only"

I say pay the "dealer fees" and go to a real dealership! Not this predatory, ### full, structurally damaged house of thieves!!

BUYER BEWARE!!!

  • Off Lease Only's response · Sep 29, 2020

    Dear Valued Customer,

    We apologize for the delay with our response, but are seeing your review for the first time. Did you reach out to one of the managers at the location where you purchased? We are not the lender and do not control the lenders' responses. We work with over 25 of the nation's strongest lenders and do our best to find the best rates and terms for our customers. We're disappointed to hear that your experience fell short of your expectations.

    It is true that we sell cars that have been in previous accidents. We offer a complimentary Carfax on every vehicle we sell. The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents, and sell them at full price.
    We even go one step further on those cars we disclose as previous accidents. We provide an additional link to a third party inspection report. These inspection reports show the prior repairs to the vehicle, including pictures. As far as we know, we are the only dealer in the industry willing to take this extra step. We try to provide as many tools, right on our website, as possible, to allow our customers to make an informed decision on their purchase.

    Our vehicles are purchased from the same auto manufacturers’ auctions that all dealers purchase their vehicles from. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing). EXTENDED SERVICE AGREEMENTS are available up to 10 years and/or unlimited miles from your date of purchase. We currently have nearly 800 vehicles in our inventory without previous accidents, which is significantly more than most other dealers offer in their entire used car inventory.

    We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience. We rely heavily on your valuable feedback for quality control.

    Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250, 000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale.

    We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    If you have any questions or concerns, please feel free to reach out to our Customer Service Team, toll-free, at [protected]. You can also reach them at [email protected] We are here to help.

    Respectfully,

    Your Customer Care Team Member - Sharon
    On behalf of the Founders - Mark and Eileen Fishcer

  • Off Lease Only's response · Oct 08, 2020

    Dear llymon,

    We apologize for the delay with our response but only now became aware of your review. We do care about your concerns and like to address them personally. Title work can require some time, and also has to be processed through the state, which can take a while. We try our best to process at our end as quickly as possible. There can often be delays that we have no control over. We trust that you did receive your title, although not as quickly as you would have liked.

    Moving forward, if you should have any questions or concerns, please don't hesitate to reach out to our Customer Service Team, toll-free, at [protected], with any questions or concerns you may have. You can also reach them at [email protected] They are here to help.

    We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience. We rely on your valuable feedback for quality control.

    Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250, 000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale.
    We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    We look forward to assisting you in the future.

    Respectfully,

    Your Customer Care Team Member - Sharon
    On behalf of the Founders - Mark and Eileen Fischer

Responses

  • Ll
    llymon Nov 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a car from these people in April 2019. They gave me a copy of the title to brush me off stating "I will receive the original title in the mail". Meanwhile, I can't register the vehicle without the title. I call every day just to get the run- around.

    Whatever, you do -DO NOT purchase a car from these people it's been a nightmare!!!

    -1 Votes

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