The complaint has been investigated and
resolved to the customer's satisfactionResolved Ocwen Loan Servicing — awful everything
resolved to the customer's satisfaction
My nightmare started on July 28, 2008. I first contacted Ocwen and informed them I was slowly depleting all my savings and was about to fall behind with my mortgage. I was always current with Ocwen for over two years. I sent via e-mail, fax, and mail, a complete loan modification package with all the docs requested (about 38 pgs) After not hearing for a month, I called. It is next to impossible to contact Ocwen as all calls are routed to India. Comforting to know where my financial and personal data is going. A rep (Indian) at Ocwen told me they did not have my w-2's so they filed it in the circular file. I tried to explain numerous times over a period of several months that I was self employed and there is no w-2 or 1099 for me. Since they had my bank stmts and my 2006 & 2007 income taxes, all they had to do was look on Schedule C. After 3 months of trying this, sending my paperwork three more times, and talking to several more 'employees' at Ocwen, STILL NO REPLY.
On one call to Ocwen, I was on hold for 67 minutes and another time 45 minutes, and still was unable to speak to anyone. On occasions when I did contact them, I had to start over and explain the same things to every one of them. Still no help. One told me I made too much money. The next one told me I did not make enough money and could not afford the loan. One told me they had all my documents, another told me they did not have any documents. Now, they either have them or they don't, right? Well, then why didn't they offer me any options? Another 'employee' told me they could not help me because I was still current. How stupid is that? That is PRECISELY the right time to act.
I finally fell behind in October, after depleting all my savings trying to keep up. Now, they start to call me DAILY! They only want money. They refuse to talk about alternatives, and direct me to the Loan Mod Dept. Same phone number, no names. I fax them my cell phone # so I can't miss the call. No calls. I call back dozens of times and can't talk to a real person.
In Dec, 2008, I hire a lawyer backed loan mod company They try to help me for three months. Finally I get an offer that is the same amount as what I was paying, except now I am five months in arrears so they add that to the end of the loan and make the mortgage upside down now and end up with the same payment. What kind of loan mod is that? All I ever asked for was a lower interst rate and payment. What do I get for my good payment record with them----9.65% They are 'helping me out', and I should be grateful. Well, I suppose looking at the legality of it, they definitely were MODIFYING the loan. No problem, my credit score went from 650 to 500 in two months! I'm sure it will take TWO YEARS for it to go the other way. So, there goes any chance I may have had for a refinance. They have me coming and going and control my life.
Jan 15, 2009, I get a certified letter from Shapiro & Weisman LC attorneys, saying they represent HSBC NA, who actually owns the loan. (first I ever knew HSBC owned the loan I took out with Sebring Capital and they transferred to Ocwen--big mistake for me), and that I am in default and they MAY foreclose. My first question to my atty is why can't we try to deal with HSBC since Ocwen is Impossible? No, this can't be done. Ocwen has a service contract, so I must go through them. Fat chance!
Feb 26, 2009, I call Ocwen for one, last attempt. You guessed it, going in circles for ten minutes trying to get to a real person. I requested short sale info to be faxed to me in three days as the recording states. Four days later, no fax. I call again Feb 29th. Still no real person, and request a short sale agreement and a 'leaseback agreement' from the automated menu. Days later, no fax, no call, no nothing.
I have to state that having my loan involuntarily transferred to Ocwen 2 1/2 years ago is the single, most nightmarish thing that has ever happened to me in my life and I am 62 yrs old. I am a 4 yr US Marine, Viet-Nam combat Veteran and nothing in Viet-Nam was this bad!
Today, as I am sitting at my computer, after calling Ocwen 3 more times last night (no response, but I recorded the three calls), I am typing an e-mail to my attorney to tell him to go ahead and try a short sale since I have exhausted all my avenues with Ocwen, including two attempts with HOPE NOW (which is a complete and utter JOKE!!), I get a phone call from a friend of mine who says, 'Hey, I'm really sorry about the house, anything I can do to help?' He tells me that my house is in the legal notice section of the local newspaper, and is scheduled for a Sheriff's sale on April 6, 2009, at the County Courthouse. Talk about being 'Blindsided'. This is the way Ocwen works. They are totally untouchable by anyone, including President Obama!! They have ALL MY CONTACT NUMBERS, and did not even notify me of this action yesterday. Sound familiar? I read this same thing happening to others several times on complaintsboard.com
So, I am inviting whoever reads this to please, take a few moments (or hours if you have the time) to go to /link removed/ and read through the 1580+ and growing, list of similar complaints. Everything I have related here is totally true and is being practiced by Ocwen every day. It will turn your stomach and make you sick, and you will wonder how a business like Ocwen can remain in business and do these things to thousands of homeowners who, like me, are just trying to stay in their homes. They are consumed by the dollar, their greed, and are simply just too STUPID to try an easier solution or even look for solutions to these problems. We are all just a number to them and THEY DON'T CARE!! Also I have enclosed a phone number([protected]) and e-mail address(William.[protected]@ocwen.com) for William Erbey, the CEO (Chief Egocentric Officer) of Ocwen. Call him and tell him what YOU think. I'm going to.
I have made it my mission in life to pursue this all the way to the top of our government, including the media, and I will join in any class action lawsuit attempt, and will tell my story over and over as many times as it takes. William Erbey, look out, you have started a movement! I don't have any money and I don't know where I will go, at this point, but I will try to help others in this same situation in any way I can.
I have a LOT more information, that I will share with any interested persons, attorneys, parties, or whomever. Let's work to stop this kind of ABUSE, because that is exactly what it is.