Nuvell — Rudeness and harassment!
When I traded in two vehicles for a 2017 GMC Envoy I did so to try and lower the monthly bills that were coming out of the house each month. My credit was not at its best but I had received lower scores when I was younger and had no problems getting financed at a much better rate. The dealer informed me that Nuvell was the only company that would finance me so I signed the paperwork wondering what was the problem. A few weeks later I went to the bank that I had done business with for fifteen years asking why I had been turned down only to fin out they had not been contacted for a vehicle loan. After some research I discovered that Nuvell is owned by (are you ready for this) GMAC.
Now what has me so upset about this is I feel like I was set up. I have recently lost my job. When purchasing the vehicle was asked if I would like to add the coverage insurance that covers me in case I loss my job or become disabled and can not work, therefore possibly unable to make my car payment. I was told it would only be eight extra dollars a month, at which point I said yes please do, only to find out the dealership mark the box that said I declined that option. I spoke to a Nuvell agent when I became Late with my payment explaining to them the situation I now found myself in. Not only was it the worst treatment I had ever received from anyone in my life (and I have actually had someone spit at me) the woman on the other end start in on me about being a liar, that if that were true I could send them I unemployment checks when the started coming in if I was signing up for that, starting cursing at me when I told her I was not on unemployment and informed me they would be coming for the vehicle if I did not pay what was owed in full.
I am still waiting for them to come get the Envoy meanwhile I too have been harassed by phone calls fifteen to twenty times a day at all hours from eight in the morning until nine at night. Now they have started calling members of my family asking them to get in touch with me and that I had put them down a references. The only problem with that is I had n contact information on those family members with their "new phone numbers and Address" because at the time we where all living in the same household which is one of the reasons I had to take two vehicles in for just the one. Those of you who have ever helped out a family member might know what I am talking about.
Hopefully someone will do a little research before buying anything from any Chevy, GMC, Pontica or Saturn dealership and run like hell when they try and scam you into signing with Nuvell.
I know that it sounds like some dead beat upset that people they owe money too is mad that they are trying to get what is owed, but no one deserves to be treated with the amount of disrespect these so called professionals have for their customers.
By the way, when this started I was only TWO WEEKS behind on that outrageous monthly payment. BEWARE!!!