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Farm Bureau Complaints & Reviews

Farm Bureau — customer service

How hard is it to cancel a policy, obviously extremely. The people on the phone are unable to help you and...

Farm Bureau — claims

Last year we had 2 dead trees from our neighbors fall on our chainlink fence at two different times. The...

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Farm Bureau — Denied claim

My home burnt on March 25, 2013 while my children and I were out of town 600 miles away and our exchanged...

Trenton
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Farm Bureau — unethical

This has got to be THE worst insurance company I have ever had the unfortunate pleasure of dealing with. They...

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Farm Bureau — Car Accident

Like many others on this forum, I too experienced poor customer service from Farm Bureau. If I was looking...

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Farm Bureau — Atempting to not pay my claim

I recently had a b&e on my barn and I had a $16, 500.00 loss .The agent was told at the time I bought my home...

Farm Bureau — CANCEL POLICY

I had multiple policy with farm bureau and had a house fire in sept 2009. It took them 8 months to settle the...

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Farm BureauHome Invasion - No Coverage

Our home in Ft. Worth, Tx was recently burgalarized. The door was kicked in, jewelry in excess of 10, 000 was stolen as was a gun collection worth 5, 000. I've just now learned, that my so-called insurance on household contents is virtually worthless. There is a 500.00 limit on jewelry, which is nothing and the excessive loss does not even count towards my deductable. I was certainly never made aware of this, in fact, I have never even been contacted by an agent since I originally purchased my home. I pay over 2, 000 a year insurance. My deductable is $5430 . So after paying out nearly 18000 in insurance over these last 9 years, I make one claim and will get absolutely nothing back. The policy is deceptive. I will be looking for another insurer.

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    2 Responses
    • Dp
      dpp1980 Dec 07, 2010

      FYI to anyone that reads this complaint. I am an insurance agent for another insurance company in Texas. The majority of ALL home insurance policies in the state of Texas have a $500 limit for jewelry on theft only claims. For example, the company may pay 100% for a fire claim, but for a theft the max is $500. Most companies give you the option of raising this limit. The company I represent will allow you to raise this limit to $5000, and any additional amount will need to be scheduled on a separate policy. I hope this helps!!

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    • La
      L and A P Jan 02, 2010

      I live in St. Louis MO and on Dec. 11 our home was damaged due to a winter storm. The adjuster came out and never told us anything. when I called, the only one I ever got was a receptionist. I called for supervisors and even contacted Jefferson City, corp office. All I got was voice mail. Finally, a customer service agent revealed that the adjusted had spoken with my husband the day before. Well this couldn't be true because all we have are cell phones and the adjuster never had my husband number.
      Finally when we received the check, it was for $2, 000.00. But the cheapest bid we received was for $7, 000.00. Our rails on our pourch are completely loose, the siding is damaged (found out they are so old, they carry toxics that are unhealthy), and the light fixtures are completely out. My head almost exploded. At this point, we are pursuing an attorney. This is why I am so tired of spending my money. Service to consumers is sad.

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    Farm Bureau — problems with adjuster

    Today December 3, 2008, I took all of my medical records and bills to Mr. Hopper here in Kerrville, TX. Hi...

    Farm BureauFailed to Pay on Home invasion

    It has been a year and a half since our home was broken into in December 2006, 3 days after Christmas i might add. We have been with Farm Bureau for over 5 years and we also insure our cars with them. Immedietly after our home invasion we called our insurance company and filed a claim for all of the damages in the home and for everything we had lost. The night of the burglary we were told by the police to write everything down that we could remember that had been stolen from the home. Photographs were also taken of everything that night. In the next few days one of Farm Bureaus representatives came out to the house to speak with us about the incident. A tape recorder was used to record the discussion between the rep and our family. After all of this and waiting almost 6 months to get a response we finally recieved a letter from Farm Bureaus Attorney saying they need to get statements from the entire family. So we went to their law firm which was almost an hour away.. we waited there for almost 5 hours.. each person took almost an hour and a half just to ask a few questions. Even after all of this we recieved a denial letter in the mail stating that our claim has been denied. And the best part is, is that they had absolutely no reason to deny the claim, they just did it because they can. We didn't hesitate to hire a lawyer soon thereafter. So we are still waiting to see what is going to happen. Im writing this to let people know that is company is FRAUD. I don't understand what the point of having insurance is if you can't be covered for things that happen to peoples homes everyday. I am very disgusted by the way this was handled and i will never recommend this company to anyone. There is a major problem with many insurance companies in the USA and people don't realize it until something like this happends to them. Thanks for listening.

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      • Su
        susan Apr 16, 2009

        My experience with the Grand Rapids Michigan office is as follows. I make a claim the rep calls and sets an appoint to view the home damage a week later. After taking off work, he calls that morning to tell me, it would be more "efficient" for him if he can come out to view the damage two days later. He states that he only has my call and again it would be more "efficient" for him. I tell him no and basically have to demand he appear. I call my agent who calls me back to say he is on the way so the problem should be solved. Additional damage to the house is found, claim made, claim rep calls to tell me that he is going on vacation and it will be two weeks before he can make time to view this damage. Okay, schedule time off work, I call the night before the meeting to confirm he is coming. Rep states his father had died and he had not come to work all week. Fine, but someone from this big company must be taking over his duties. Basically, he failed to call me and no one from the company would set in to assist. Yes, due to my calls, a construction guy was sent out to view the damage but despite stating he would put a tarp on the roof, that has not occured.

        If my agent had told me that each claim would be inspected at least a week from the damage and that the company was working on such a shoe string budget that if the claims adjuster has a personal problem their is no back up, then do you really think I would have purchased their insurance product? No Way

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      Farm Bureau — won't pay claim

      I've been with Farm Bureau for ten years, my car has been vandalized, Someone had put sand in my ga...

      Union Point

      Farm Bureauhouse fire, denied claim

      Our house burned on 7/9/2003. farm Bureau delayed our claim for six months, then denied it and sued us for not providing requested documents, and for misrepresenting our losses. Their suit lingered on for a year, so we filed a suit against them for Breach of Contract and vexatious refusal to pay. Farm Bureau used delay tactic after delay tactic, and finally on 11/6/2006, after over three years with out any money received we settled for less than half of our claim. Only after we settled did we learn that Farm Bureau had over 167 other law suits with their policyholders just like ours. We learned to late that if you can hold on financially and get your case to a jury you can win. We found that the few who could hold out won their cases. Farm Bureau uses the policy of beating down people who refuse to take their small settlement offers. We started a website called www.farmbureaulies.com to fight back. and try to get our claim paid, but to date we have not been successful. The information on our website may have helped some other Farm Bureau policyholders with their claims. At least we hope so. Lucky Gash

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        Farm Bureau — Delaying tactics to avoid payment of claim

        In March of 2005 I was rear-ended on the freeway in Atlanta, Georgia. I was passing through during traffic...

        Farm Bureau — Dropped My Collision over $25

        Farm Bureau drafts my account monthly for my insurance premium. I did not know that I needed to pay a $25...

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