National Tire & Battery [NTB] review: tire rotation, stripped lug nut they put on when bought my tires there

Long story short I bought a set of tires cost me $1000.04 months later brought my truck and tell the tires rotated one of the Lugnuts that they put on the strip I was told there was no mechanics on duty that knew how to get a strep log not off come back the following day I had to leave for business the following day I made them aware of that so I went back The manager put clear tape around the hole where lug goes thinking It was going to protected and I didn't so they drill the Lugnuts off three hours later damaged my rim and now they don't want to cover it