Norwegian Cruise Line review: My property that was stole on board on debarkation day

0 Star – Extremely Disappointed and Warning to Other Cruisers

I am writing this review to warn other cruisers to be extremely careful with their belongings, especially on debarkation day.

After returning home and unpacking, I realized that a jewelry bag I had kept inside my purse was missing. Inside that bag were multiple pieces of jewelry, including a yellow diamond ring I had just purchased on this cruise, another ring from a previous NCL cruise, additional jewelry, and approximately $1,300 in cash. The total value of what I lost is close to $10,000.

I did not notice the loss immediately, which makes the situation even more upsetting. I contacted NCL Gateway as soon as I discovered what was missing. Their response was limited to saying they were sorry. There was no investigation, no follow-up, and no real concern shown for what happened. I was left feeling dismissed and unheard.

What made this even worse was being told, sarcastically, “Hope to see you soon on your next cruise.” After losing nearly $10,000 and receiving no meaningful assistance, that comment felt incredibly insensitive.

I have cruised with NCL before, but this experience has completely changed my opinion. NCL makes it clear that they do not take responsibility for lost or stolen items and will not properly investigate serious incidents.

This was my last cruise with NCL. I do not recommend their ships to anyone, and I will never do business with them again. Please be very careful if you choose to cruise with NCL.

Audria Lackwood