The complaint has been investigated and
resolved to the customer's satisfactionResolved NordicTrack — poor service / poor product
resolved to the customer's satisfaction
I will try to keep this short. Purchased a Nordictrack Elliptical, product #NTEW50707.0 and received it in mid September of 2009. I also purchased a 5 year warranty, all of this was purchased straight from the Nordictrack website. The machine's console broke on December 8th, placed an order for a replacement, took 7 days to get, took 5 minutes to replace it. After replacing the console, the resistence didn't work. I called Nordictrack for assistance on the 14th, Nordictrack sent out what is called a resistence motor on the 22nd. Once again, took 7 days to receive the part. This time however, Nordictrack said a tech needs to come out to fix the problem. I was told I would receive a call from the tech in 48 hours, welllll, after a week ( I know Christmas time and all), I finally received a call on the 29th of December. The tech informed me that I didn't have the right parts on order and i needed to call Nordictrack back and confirm what was shipped. Ummmmm isn't that your job Mr. Technican???? I called Nordictrack on the 29th, about 20 mins after that phone call and Nordictrack said I had the right parts. Now the tech will not answer my phone calls and here we are, its the 4th of January. I have called and called and nothing. Now Nordictrack is telling me the tech has till the 5th to return my call!!! Really, wow, awesome.
Like many complaints on here, the service is horrible. Nordictrack contracts out their service on their products and these contractors turn around and subcontract the work out to yet another company. I firmly believe the reason I can't get a call back is the tech lives 200 miles away and will come to western South Carolina when he has enough work to justify the drive. I will be requesting a return of funds for their product. I don't have the time nor the patience to deal with these people.