Nolo.com
Reviews and Complaints

I wrote my entire living will and estate plan using Nolo.com and saved myself around $7000. I showed it to a lawyer in my family and he seemed to think I did everything correctly. It does take work to use nolo but big savings if you use it.

Great references and legal documents for the layman and the paraprofessional. Good estate planning documents, for good or for people who can't afford an attorney right now. Better to have something in place than nothing. (But still go to a lawyer eventually. Even so, reading these books will help you understand what an attorney is doing for you!)

Nolo probably makes a bundle on selling legal documents that cost them basically nothing. But for the rest of us, Nolo can save you a huge amount of money over paying for an expensive attorney. I'm not saying you shouldn't use an attorney. You should when you need it. But if you're doing basically estate planning stuff, like getting the documents for a basic will, or doing probate stuff. I'd read the Nolo books first before paying for an expensive estate planning attorney.

Hello,

I have left 3 voicemails and 3 emails over the past week, none of which has been responded to!

You filed my packet on 7/10, I spoke with the CA SOS office twice, with two different individuals and both stated the state kicked it back for corrections on 7/13, TWO WEEKS AGO!

I need this paperwork ASAP because we need to open a bank account to deposit our funds into. There are 42 individuals awaiting this bank account.

How do I make this a priority for your team?

Frustrated Customer,

Jim Washington

I gotta say, once you give Nolo your digits, they just won't quit. I can't even remember how long it's been, but they're still blowing up my phone. All I wanted was a simple answer to a question, but now I've been hit with emails, texts, and calls from more numbers than I can count (and when I block one, they just hit me up from a new one). I've told them every which way I can think of that I don't need their help anymore, but they just keep coming. They even sent me a text saying they're gonna keep calling until I pick up and tell them to buzz off, which I did, but it didn't do any good. Is there some kind of magic words I gotta use to get them to back off?

Honestly, I decided not to use Nolo because of all the shady "lawyers" they've got on their site. It's just not worth the hassle of dealing with these guys. They're like a bad rash that just won't go away.

I gotta say, I was pretty disappointed with Nolo. I mean, I've been using their products for years, and I always thought they were pretty solid. But this service they offer? Not so much.

First off, let me just say that I trust Nolo and Martindale. They've been around for a while, and I've always found their stuff to be pretty reliable. But this lead generation thing they've got going on? It's just not worth your time.

They claim that they provide "verified leads," but honestly, a lot of the ones I've gotten have been a total waste of time. Sure, they might be in my geographic area, but that doesn't mean they're actually looking for help in my county or state. And if they're not, Nolo won't credit me for the lead. It's like they don't trust their own attorney clients!

I mean, I get it. They don't want to waste their own time or their clients' time. But come on. It's not like we're just trying to scam them out of a credit. It's just not always possible to get clients to tell you exactly where their case is without some kind of proof.

So yeah, I wouldn't recommend using Nolo's lead generation service. Stick with their other products, sure. But this one? Not worth it.

This website, Nolo, is not what it seems to be. They ask for your name and phone number, but then they give it to all sorts of companies, even ones that seem suspicious. I got calls from "law firms" with strange phone numbers. They asked for personal information like my maiden name, birthdate, and SSN. I knew better than to give that out over the phone, but it's been a real pain to get rid of these calls. I tried to contact Nolo, but it was impossible. They don't have a phone number to call, and the feedback form requires an order number. I didn't order anything, so I couldn't contact them. I spent a lot of time on their website trying to find a way to contact them, but there wasn't one.

I strongly advise you to stay away from Nolo. It's been a nightmare that I can't seem to get rid of.

I recently had an experience with Nolo.com and their attorney Brad Bernadt. We were working with him on a medical malpractice case for almost a year, but one day he disappeared and we found out a week later from his secretary that he had switched law firms. This was quite frustrating as we had invested a lot of time and energy into the case.

To make matters worse, Brad had been leading us down a path of lies. He had promised to hire an expert witness and send records to them, but we later found out that he had not done so. Instead, he had been sending the records to different attorneys for review. It took him over five months to even order the medical records, and when we asked him why it was taking so long, he sent us a copy of the contract we had signed stating that he could drop the case if it was deemed unsuccessful.

This was a huge blow to us emotionally and caused a lot of stress and anxiety. We had already been through so much, and Brad took advantage of us. I would not recommend hiring him as an attorney.

Overall, my experience with Nolo.com was not great due to the actions of Brad Bernadt. It's important to do your research and choose an attorney who will truly advocate for you and your case.

my review, dang it!

So, I was trying to figure out if I needed to fire a warning shot if someone broke into my house and I had to use force to stop them. My hubby and I were arguing about it, and I thought I'd check out Nolo.com to see if they had any info. Well, let me tell you, it was a real pain in the you-know-what. The lady on the phone was acting like I was some kind of criminal, and she wouldn't even tell me if I should look somewhere else for my answer. She kept asking me all these questions about my case, and I was like, "Lady, it's just a yes or no question!" I think she was just clueless, but she wouldn't admit it. And then they want me to give them access to my Facebook account just to write a review? Come on, now.

I gotta say, I'm not impressed with Nolo.com. If I had to go to court, I'd rather represent myself than hire these people. They gave me a headache from all the runaround, and that's pain and suffering, if you ask me. I don't know if they charge for their services, but if they do, I'd be pretty upset if I had to pay for that kind of treatment. All in all, I wouldn't recommend Nolo.com to anyone.

Me and my law firm in New York, we bought a program from Nolo, you know, that website with all the legal stuff. We wanted them to give us some leads for motor vehicle accidents and personal injury cases, you know, the stuff we do. But guess what? After two months, we didn't get a single good lead. All the leads they gave us were old, like really old, some of them were from years ago. And then, when we tried to contact them, we had to ask for credit, but their system is all automated and sometimes it doesn't even give us credit. And don't even get me started on their customer service. They don't answer the phone or emails. I only got one email from them saying I could cancel the monthly payments, but they wouldn't give me a refund. And even though I had a lot of money in my account, they kept charging my credit card every month for more leads.

I mean, come on, Nolo is supposed to be a big and famous company, but this program is a total scam. It's like they're trying to trick us or something. They should be punished or something.

I bought Nolo's service to make a trust for my Dad and his wife. But while we were in the process, my Dad passed away. I tried to remove his name from the document, but it wouldn't let me. I contacted Nolo Law, and they sent me an email saying that I could now update the document. But when I tried to do it, it said that I had to name a second grantor. We didn't have a second grantor, and the trust was only for my Dad's widow, with her daughter as the trustee.

We tried to get Nolo to update the document for a year, but we couldn't. Our subscription expired, so we bought another one. But we still couldn't update the document and remove my deceased Father's name. We also tried to enter the legal property information for the houses, but the document wouldn't save the new changes. We've been trying to get this resolved for a year now.

Nolo Law's response is very slow, and they only communicate via email. There's no customer service for this website. I don't recommend Nolo Law. Try another company so that you don't waste a year.

I gotta tell ya, I had a real bad experience with Nolo and their recommended bankruptcy attorney, Ted Taggart. I hired him back in March of 2014 and it's been two whole years and I still haven't gotten the services I paid for! Can you believe it? Ted was all gung-ho about starting the bankruptcy process and took my full payment of $1,500 for court fees and whatnot. But when I tried to get some advice from him or figure out when we were actually gonna file for bankruptcy, he just ignored me. Like, what kind of lawyer does that?

Then, to make matters worse, I got a summons to go to court over a credit card debt and I tried to get Ted's help with it since he was supposed to be my attorney and all. But once again, he didn't give me any advice or help and I ended up paying the debt myself because I was scared of what would happen if I didn't. It's just not right, you know? I paid this guy to help me and he didn't do anything.

Honestly, I'm super disappointed in Ted and I wouldn't recommend him to anyone looking for a bankruptcy attorney. He's just not professional and he might take your money without actually doing anything for you. So if you're in the market for a bankruptcy attorney, steer clear of Ted Taggart and Nolo. Trust me, you'll be better off finding someone else.

and instead, offered a refund which is not a solution to the problem at hand.

Furthermore, the website itself is not user-friendly and difficult to navigate. The search function is not effective and often leads to irrelevant results. It is frustrating to spend time searching for information only to find that it is not what you were looking for.

In addition, the pricing for their products is quite high compared to other similar products on the market. It is disappointing to pay a premium price for a product that does not function properly and has poor customer support.

Overall, my experience with Nolo.com has been disappointing. The lack of proper customer support and the malfunctioning software make it difficult to recommend this company to others. I hope they take steps to improve their products and services in the future.

I'm not a lawyer, but I recently heard about NOLO and wanted to share my thoughts. I was curious about their lead generation services, so I did some research and found out that they're actually a division of Martindale-Hubble, which is a pretty well-respected company.

I read that they promised valid auto accident leads for $66.50 each, which sounded like a good deal. But then I read about some issues that a practicing attorney had with their program. Apparently, it took two weeks to get a copy of the terms and conditions, and the first lead was disputed because the prospect wasn't actually looking for an attorney.

The attorney tried to dispute this, but NOLO denied the claim. The same thing happened with the next lead, and the attorney was starting to feel like NOLO's platform for consumer inquiries wasn't very good. They tried to get a refund, but NOLO wouldn't provide any transparency about why the disputes were denied.

To make matters worse, the attorney found out that someone other than the prospect was the one who had filled out the form, and they weren't even looking for an attorney. This was another lead that was disputed and denied.

Overall, it seems like NOLO is a pretty sketchy service provider. They don't seem to be very transparent about their processes, and they're not willing to refund fees even when their leads turn out to be bogus. I definitely wouldn't recommend doing business with them if you're an attorney in America.

I only wasted money and got no service. It's definitely a scam!
I bought How to File for Chapter 7 Bankruptcy and the website doesn't let me download it. I tried to do it using different browsers and laptops: from home, from my job, from my mother's one. Nothing worked.
I tried to call, but no one picks up the phone. Sending emails is hopeless.
It's awful if you think you can treat us that way.
Stay away and don't spend your money on this crap.

I wanted to ask some questions and contacted Nolo support via email. They did not reply. Then I sent another message and the same result.
Then I went to their website, found their phone number and called. Person who picked up the phone said that need to send them a message and they will contact me later. I told that I already sent tons of messages and received no reasonable explanation. They never contacted me.

I recently registered on the website www.nolo.com, but I was disappointed with their production and services. I bought one program from them, and they promised to deliver super program, which would be very useful in attorney job. In reality, this program was useless, and I contacted this company and asked to return money. They refused, and now they ignored all my emails. Please leave comments and share your views about this website. Thanks.