Hi i bought New Nokia 6681 on December 30th 2006. From the day i purchased the phone keeps on hanging and restarting frequently. I took the same to the Nokia customer care and in less than two months my phone has spent in the service center for more than 40 days in and out. In total i given more than 4 complaints. I asked them to replace but they are saying they repaired well but when i come home the phone again starts troubling. I am really fed up with this phone and can anyone suggest me anything that could be useful.
I have nokia gsm 6070 set. The on/off was not working from last days then i contact with nokia care centre...
I purchased nokia 1112 mobile from Nokia care, 3 months ago Yesterday There is a problem in my New Mobile...
I have purchased Nokia 6260 2 years back. It was functioning correctly for some time , but suddenly the light (indicator that there is an incoming call) stopped functioning. When I gave it to the Nokia Service centre at Mumbai, they said that it cannot be done
Now since 1st Jan 2007 my mobile has become completely dead. No reason for this happening as I was able to sms till 31st night Dec 2006. When I gave it to Nokia service centre at Bright Point Mumbai, they 1st said that it can be done but I will loose my data. On giving a go ahead they deleted my complete data from the phone and told me that now it cannot be repaired.
Just imagine my plight as my complete phone directory was stored on the phone and it had cost me Rs 17,500/- for this model.
Can Nokia take care of their customers who invest with so much faith or is it all for vain.
Am posting below the entire case history of my complaints and all the email communications received from...
I am using noka-3230 for the last 3-4 months and suddenly its charger is not working properly. So I went to hcl nokia care center then they deposit my current charger that the charger is not is stock and will be replaced within 7 days now its going to be approx. 2-3 weeks and I have not received my charger till now. Even nobody is picking the phone at center and no email response.
I don't have any complaint for the services provided to me by this care centre but it was really disheartening to see the attitude of the male receptionist on duty on 15/1/2007 at 5:30 pm. when i went to take the delivery of my handset he told me to collect it from some other shop which he thought i had some preventions about its where abouts. when i asked where it is, he answered me so rudely, that it was hard to believe that any company can hire such a person as a receptionist. Moreover when i was inquiring on phone about the status of my handset, before coming to the shop probably the same male employee was again so rude on the phone that it was hard to keep temper on my side as well.
I just hope the company be more professional in hiring employees as they are in providing services.
Hello all responsible guys
Here is my complaint against nokia care center bhopal india.
Here is my mobile and complaint details
N-73 imei no. [protected]
Job sheet number ;jss-[protected]
Nokia care help line number of bhopal : [protected]
Center manager mr. Deep chnad misra number " [protected]
Banglore help line : [protected]
Complaint id at banglore : 2-1rotir
Case incharge : mr. Nagesh at banglore
I bought a nokia n-73 from bhopal retail shop at oct 2006. I got problem in my joystick. I visit nokia care bhopal, india for repairing it. And there I got a customer representative mr. Bhaskar who told me ur mobile has void the warranty and we will repair it as a non-warranty set and for that u have to pay the charge. I paid them rs128.00. And after few days I got call from nokia care that they are going to repair my handset under warranty but they cant refund the charge. I was agree after 7 days I got again call from nokia care and they told nokia care bhopal is not able to repair my handset and they are supposing to send it delhi for further repairing and it will take 30 days aprox to get back. My login date for n-73 at bhopal nokia care was 10/11/2006 (1o the nov. 2006). And I was agree for that.
After one month when I visit nokia care at date of 18th dec 2006. Center manager mr. Deep chand misra told me that they will have my handset by 2nd of jan till 18th of dec they dont have any update for the query. I was surprised but when he told me I will have my mobile by 2nd of jan I bit relax and when I called 2 nd of jan they told me u have to wait again 10-25 days. I was annoyed and called bangalore nokia care and launched a new complaint and I got update that nokia is going to swapped my handset and giving me new mobile for that and they given me date 14th jan 2007 and they committed that I will have my handset by 15th of jan, again I bit relaxed but now I think nokia is playing with my idleness. They told me today that I have to wait again 10 days more and I will have my mobile back by 27th jan and I am very much sure on that date they will give me other date.
My question is from bod that if nokia cant give support on high cost mobile then why u are making it. I am waiting for my 23500 rs mobile for almost three month and I m very much frustrated. I need your reply before I take any legal action against my handset and nokia care. I personally feel that nokia care is a worst place to repair your handset.
Specially the people u hired for maintaining is unprofessional and cant satisfy customer. Please stop making fool to people. I will not recommend any one to purchase nokia mobile in future as I am using sony for now... They have better service and engineer to help customer.
I bought a nokia 5300 in dec'06 and within 2 weeks the handset developed audio problem. The battery backup was also not good. A fully charged battery halved over a talk time of total 30-45 mins.
I approached nokia care at Dwarka. They logged my complaint, but asked me to submit the handset for 2 days without giving me a standby handset. I couldn't to have afforded without a phone for 2 days.
I approached the headoffice of Nokia care, who said that providing a handset was the sole discretion of the nokia care franchisee and asked me to instead call their helpdesk at [protected].
This was again a disappointing experience. The agent, Hari, reiterated that providing a handset was the sole discretion of the nokia care franchisee. When asked for an email address for submitting complaint/ grievance, I was refused any address stating that theyu do not have any such address and I, the customer, should log into their porta' 'nokia.com". When I insisted to speak to his manager, he refused to pass on the line to his manager. When I asked him his full name, he even refused to give his full name, stating that he was not authorized to do so.
I do not have a great feeling that when i buy a nokia, i should also keep a spare handset, with the assumption that the handset will develop problems and i will need to submit it for repair without being provided any spare handset. When the handset has developed some problem, it should be the onus of nokia to ensure that till the time the handset is repaired, customer has a spare handset to use.
I do not feel that this is fair trade.
Very Bad Product and third class service. Nokia don't care about our product. There is no care at Nokia...
I purchased a Nokia N73 Music Edition on 24th December from their dealer SIMTEL Mobile Planet at RT Nagar. It...
I have purchased nokia 6131 on mid of November 2006 from my first salary. And in the second day it has the dark linings on the display.I had given to service centre in bangalore.They repaired it in 2 days but its speaker was mute.
Now again in 2 days from the repair it started that dark linings in display and speaker off. we had to submit it to Bhopal Nokia Service Centre.It has been more than 5 weeks and they are telling they dont have the materials.
It was gift for my brother from my first salary. And this thing is going on. They are not doing things correctly. What the things had been repaired by Bangalore Customer Service in 2 days, is not going to be repaired in more than 1 months. What is this? Do not buy Nokia mobiles!
I have purchased one nokia handset from nokia priority dealer (punjabi bagh, new delhi) in the month of november 2006, model: n72 black color after couple of days my handset started giving me problems like whenever I talk to someone voice brakes or sometimes I couldn't hear other party or they can't hear my voice I did visit nokia service centre in naraina. after dialing some numbers and checking my phone they mentioned there is no problem now till today my complaint has not been resolved and my handset is not working properly it has same voice issues.
Now after spending such an heavy amount this is what I am getting and on top of it, it's so inconvinient to visit nokia dealers and leaving my phone with them every time.
I don't have an extra handset how would I work if I give my handset to them for repairing and why would I get this machine repaired if it has a problem.
Do not buy nokia mobiles, they are defective!
this is Ram Mohan got fet up with the above product and with the customer care centre of Visakhapatnam-AP and also with the company's field force irresponsible behaviour against clients complaint. I handed over my mobile on 19-10-2006,job sheet no.2452, bearing with IMEI NO.[protected].
Since last two months i have been struggling a lot to get my handset back but till now nobody is bothered about the clients complaint. Every time I used to contact their Bangalore office by STD which costed more than my handset cost. And their customer care centre people are very arrogant and they do not know how to behave with the clients. It is very surprise that being an MNC how they chosen the customer care centre people who doesnt know how to behave with the people at Visakhapatnam which is a highly profile area. It is riduculous that being an MNC why they r not bothering about the customer's satisfaction particularly after consumer's post purchase behaviour. I feel that with a brand image it will go despite of customer's satisfaction, but how long will it be possible in this global competitive environment.
I am extremely sorry to exhibit this kind of heartfeelings against a Multi National Company which should not be , but there is no alternative for me.
My Name is : Ram Mohan - Visakhapatnam-A.P-India
My Mob.no. :[protected]
With regards, I purchased a n-70 mobile phone from m/s subhiksha trading services ltd dt.[protected] invoice no...
Purchased nokia cell phone on january-30, 2006 from poorna tele plaza, nellore model of the cell phone is nokia - 1600, imei: 0525146
I am using the cell phone with lot of care but within 10 month my above mentioned cell phone started loosing its colour display and when I connected nokia care, 27/11/06 the executive on duty refused to provide me any kind of service and a person presented himself head of the center was sitting inside the office they are saying for rectification it will take one month when I asked for my legal right.
Kindly do the needful and get my cell display and mic replaced with immediate effect and its important to mention here that I cant leave my cell phone for long time in the service center as i, m a lawyer and I do lot of my work on cell phone and take legal action against your company.
Kindly consider this email as complaint and no separate legal notice will be served further in case need of legal action arise in future.
Copy of it is being retain in the office for future action.
D. Guru kumar
15-619-2, jamesgarden, nellore-2
This is my details of my complaint which is already been sent to nokia but no response has been received till date.
1. I purchased subject Nokia handset model number 6131 on 03-06-2006, bill number : 5762 costing Rs.13,300/- (Rupees Thirteen Thousand Three Hundred only). Copy of the bill is enclosed for ready reference from
M/S ONANT COMMUNICATIONS,
BF-91, MAIN ROAD,
NEW DELHI – 110058.
PH :011-[protected], [protected], [protected]
FAX : 011-[protected]
The Nokia handset within 3 months (i.e. warranty period) started giving problems and malfunctioning. The “main display unit” does not get switched on when the flip is opened. Therefore I am unable to navigate to any functions of the Nokia mobile.
2. The defective Nokia mobile was taken to Nokia Care Center, Dwarka (being near proximity to my home) in the first week of September 2006. The address of the Nokia Care Center is as mentioned below : -
M/S Om Ujala Communication
Unit No-203, Sector-5,
New Delhi - 110075
Contact numbers: [protected]/[protected]
3. Nokia Care Center Dwarka failed to rectify the problem and directed me to the Nokia Care Corporate Office in OKHLA, address of which is as follows : -
M/S BRIGHTPOINT INDIA PRIVATE LIMITED
76, OKHLA INDUSTRIAL ESTATE,PHASE – 3,
NEW DELHI – 110020
PH : 011-[protected]
FAX : 011-[protected]
3(a). The subject handset was taken to Nokia Care Corporate Office in OKHLA on 11th September 2006 shown to them and the problem was thoroughly explained that the main display was blank. On 11th September 2006 the handset was given for its 1st repair to Nokia Care Corporate Office at OKHLA. On 19th September 2006 evening the handset was collected from Nokia Care Corporate Office at OKHLA stating that that the problem was rectified.
3(b). On the same day the Nokia handset started malfunctioning after 4 hours. The set was again taken to Nokia Care Corporate Office at OKHLA on 22nd September 2006 for its 2nd repair. The job sheet number : DL0114272.
3(c). As the parts were not available for a long time hence the handset was collected on 24th October 2006 after a lapse of 33 days stating that the problem has been rectified. But again the mobile malfunctioned for the 3rd time.
In this way Nokia dealer/company failed to provide me after sales services.
It is intimated that the Nokia handset was used as per instruction manual supplied.
4. The handset cannot be used at all in the absence of the display for which Rs.13,300/- has been paid. If the set is not replaced within 10 days I will have to approach consumer court for seeking justice.
I should also be compensated for the “non-utilization” of the handset since its malfunctioning and for the cost of transportation incurred for handing over and retrieving the handset.
The handset could not be utilized for the features for which it was purchased.
I have exhausted all my resources, even taking the handset to dealer, Nokia Care Dwarka and to Nokia’s biggest Care Center of Delhi i.e. Nokia Care Corporate Office at OKHLA, New Delhi.
I have given my Nokia 6270 which is in warranty till Jan 2007 to Nokia Care Centre Sec-2 Noida on 13th November to repair its internal right side speakers and some keypad problem with a commitment that set will be repaired on Friday (17th November). I was checking regularly the status of my handset through there SMS facility. Finally on Wednesday (22nd November) I have received the SMS that your handset has been repaired kindly collect it from Nokia centre. I rushed to Nokia Care to collect my handset and they have given my handset back saying it’s repaired but when I checked, keypad works fine but speakers still not working. It seems that either they didn’t touch them or either they forgot that what part they have to repair because of their careless behavior or what…. I told them boss its not fixed. The person said, We don’t know anything...come tomorrow......
What they think.. for a small repair… I have to go again with whole process.....should I again wait for a long queue and get the new Jobsheet and more 1 week to wait... and what’s the guarantee that it will be repaired this time....
Its really frustrated.......I am working for HCL. If they can show this kind of careless and unprofessional behavior with an HCL employee, I don’t know what will be condition of other non HCL Customers...
I am damn sure either they will not repair my handset until its in warranty or either they will say that we found the Water leakage in your handset.
You don’t believe…….. But I found lots of scratches on my handset and even the upper cover has been broken down……
I really need justice……………I want someone from Nokia or HCL… will contact me to know my problem……..and concern…..I want my set repaired…
Jobsheet number :- JSS [protected]
Email ID: [protected]@hcl.in and nitin.[protected]@amd.com
I purchased a nokia 3230 under imei no.[protected] on 06-12-2017 from a showroom in n. i. t faridabad...
Hello, I am Masoud Khan from Sharjah UAE . II've always owned a Nokia phone and never had any problems with them untill i bought Nokia 3230 from here in Sharjah. But after using for 3 months there was some problem with the button # 9 it was not working, i went to the shop from where i purchased and returned the mobile to him, on 5th of Sept '06. He took the mobile and told me that this mobile is in waranty period u will get repaired. Then after calling him for no of times regarding my mobile he finally gave me the no of the Waranty company office, i.e, AMT international company which is one of the Authorised service dealers in UAE.
Then again after about 10 days i got my mobile back that is on 14th of September 2006. But now with a different problem now the problem was the button # 3 it was automatically pressing.because of this i was not able to use phone at all and moreover the battery life of my mobile was decreasing because of this. Then again i went back to the shop on dated 16th Sept and said it has some problem again then he took it and said it will be returned to you soon. Then after following with this for a couple of days again i got the mobile back on 20th of September 2006. But to my astonishment the same problem had started again that the button # 3 was automatically pressing. Then again i called to this mobile waranty compay they said they will check and get back to me.i asked the company to replace it but to my bad luck they said now this is the last time u get repaird then incase any thing happens again. We will replace for you with a new mobile.The mobile was given by me to the company was on 21st sept 06 then again the same old thing to follow up with the company , then again after a long gap of time i received my mobile on 25th of September 06.
But now after a gap of almost a month now again i am facing a problem of with my mobile that is while using my mobile it is automatically getting switched off and moreover sometimes suddenly the screen gets blank that is i cannot see anything who is calling and also i cannot call them. Then again when i reported my problem to the Authorised company which covers the warranty now they are saying they can't replace it just they will repair it. Because they don't deal with used phones.
This is utter rubbish - I have submitted the phone to AUTHORISED NOKIA CARE on Four occasions. Nokia is shrinking responsibility of its own product and service - this is PATHETIC.
A company like NOKIA is behaving in such a disgusting manner - its shocking.
I am extremely disappointed with NOKIA as a company and in future will not be buying any NOKIA products nor will I be recommending it to anyone.
Authorised Service Centre name & Address
AMT Phones INTERNATIONAL LLC
P.O.Box 25124, Dubai
United Arab Emirates
Details of Phone
Nokia Corporation CE168
FCC ID: QTKRM-51
Made in Germany
Please anyone advise
Business Development Executive
Consumer Co-operative Union
Mob : +[protected]