Public BBB Complaint
My Nextdoor account was suspended without a substantive explanation of the specific conduct or policy violation that resulted in the action.
The suspension occurred shortly after I used Nextdoor's reporting tools to report activity that appeared suspicious, including substantially similar postings appearing under multiple accounts. I made the reports in good faith. Shortly thereafter, my account was suspended.
Since then, I have contacted Nextdoor repeatedly requesting an explanation, identification of the policy allegedly violated, and an opportunity to appeal or provide supporting information. Despite multiple attempts over several weeks, I have received no substantive response.
The suspension has also prevented me from accessing and administering two legitimate business pages associated with my account, creating an ongoing business impact. I have specifically raised this issue with Nextdoor but have received no meaningful assistance.
I can still access a separate Nextdoor advertising account associated with one of the businesses, making the continued inability to access the related business pages particularly confusing.
I recognize Nextdoor's right to enforce its platform policies. My complaint is about the lack of transparency, meaningful customer support, and reasonable appeal process, particularly where an account suspension also restricts access to established business pages.
Requested Resolution: I am asking Nextdoor to conduct a substantive review, identify the specific basis for the suspension, provide a meaningful opportunity to appeal, and restore access to my business pages. If Nextdoor intends to maintain the suspension, I am requesting a clear explanation of the decision and a process for recovering or administering the affected business pages.
I attempted repeatedly to resolve this directly with Nextdoor before filing this complaint.
Recommendation: Exercise caution signing up and using any social media platform.
1 comments
Good luck with dealing with Nextdoor. I myself had my account disabled indefinitely in a matter of three months, after six years on the platform, because I questioned some misinformation, and being civil, factual and logical. One example was my simple request to provide proof of a claim. According to Nextdoor, I was being 'disrespectful'. most of the posts on the thread were worse than mine ! There were four instances of escalating suspensions for being 'disrespectful', and I could not understand how or why, or how the judgement was made. In the meantime, there were racist posts made by Nextdoor Leads, and insults leveled at me, that were left up for days, until they were removed, with no further punishment to the posters.
I really could not understand where or how I was being disrespectful. And so in a space of three months, I was suspended indefinitely. The targeting was so blatant, and the 'appeals' process was even worse. After the first Nextdoor 'appeal' response that made no sense, and my follow-up for clarification, I didnt receive another response - even though the Nextdoor rep informed me to reach out if I had more questions! For each suspension and appeal, I received a canned response, which leads me to believe its an AI-bot that handling the appeals and responses.
I agree with you on the freedom of expression by any poster, but am disgusted by the way Nextdoor allows the abuse of its moderation, and its worthless appeal process, to discipline posters.