The complaint has been investigated and
resolved to the customer's satisfactionResolved Newport News — no immediate order confirmation
resolved to the customer's satisfaction
When I order from Newport News, I get no order confirmation email with the information of the items I have just ordered from Newport News. Again, I know I can and do visit my Newport News Cust #, but the information is sparse at best and Newport News provides this information and according to one of the Newport News Customer Service Reps at least is complete as it stands. Well, BooYou Newport News!
I find that without immediate confirmation of my Newport News order that there is a major problem with knowing what I actually have just ordered and will be shipped from Newport News! It could be days and even a week and a half before I get the invoice from Newport News listing the items I will be charged for and shipped and not shipped from Newport News. The item #'s I listed on my Newport News online order inquiry page don't work on the search box on your Newport News site, because they, Newport News only give 5 of the seven letters/numbers that I need to look up the item that I have ordered on their- Newport News - website. I find that even with the pathetic descriptions offered on my order inquiry that Newport News gives, I can't access those Newport News items on my online Cust# order inquiry from Newport News website. I can't locate the items I originally ordered from Newport News or are backordered from Newport News. There is no picture of the item and the Newport News item #s are so close numerically to each other that it is anyone's guess whether it was an open toed pump or closed toed pump (as an example) that Newport News is shipping. How frustrating is that??? I have reordered items from Newport News because they (Newport News) are not clear on what has been backordered. Where are the pictures of what you have ordered from Newport News? They should be linked to the actual item # shouldn't they? How could Newport News CS Reps even know that either? I don't think they do! It probably, cant be considered the Newport News CS Reps faults, or maybe they, the Newport News Reps may be a bit snippy with the Newport News customers who question the Newport News order system they work for. Since Newport News provides no immediate confirmation of my Newport News order by email, I have no idea what Newport News will charge for or even what I will receive from Newport News. The description of ordered items as well as invoice confirmation are just missing on the Newport News website that is accessed from the customer number. Even on the the Newport News online or emailed invoice received is pathetic at best and still is not searchable on their, Newport News website. Besides all this, you get no invoice until shipment from Newport News is sent! That is okay, if an online Newport News confirmation of order has been sent, but it hasn't been. Beware of that folks, to order or not, that is the question. I think we may all want to save any picture of anything we order from Newport News on our pcs at the time of ordering and then we will have a clue without also having to purchase one of them (a clue) from Newport News.
After my experience with the lady from Newport News customer service ( see time and date below) I feel the need to get in contact with a customer service site who can put this experience with Newport News out there. That is why I am here! I so support the ability to speak my word when it comes to online websites, such as Newport News who purport to be customer worthy and then defend their ineptness and blame it on the Newport News customer.
I spoke to someone at Newport News today who claimed to be upper echelon. I asked to speak to someone who was in charge of her, but she said she was the top dog.
This was today 6-11-08 just after 1:00 MDT at my Customer # [protected] phone #. According to her, she was the top of the pyramid, and her name wasn't Geralynn, or Madonna, she said there was no one to let me speak with. (I cannot badmouth all CS Reps, as Rebecca from 6-8-08 was awesome with me trying to fix the mess that Newport News broken system had caused me.) I have shopped you 10 years in the past by catalog, but Newport News is not Ã�ï¿½Ã¯Â¿Â½Ã�ï¿½Ã�Â¢Ã�ï¿½Ã�Â¯Ã�ï¿½Ã�Â¿Ã�ï¿½Ã�Â½Ã�ï¿½Ã�Â¯Ã�ï¿½Ã�Â¿Ã�ï¿½Ã�Â½web-worthyÃ�ï¿½Ã¯Â¿Â½Ã�ï¿½Ã�Â¢Ã�ï¿½Ã�Â¯Ã�ï¿½Ã�Â¿Ã�ï¿½Ã�Â½Ã�ï¿½Ã�Â¯Ã�ï¿½Ã�Â¿Ã�ï¿½Ã�Â½ yet for consumers by any means. I regret my dealings with some of the people there at Newport News! I can only hope that the items I need to return to Newport News will be credited in a reasonable amount of time to my Newport News credit account or personal credit card. If Newport News cannot, possibly another Newport News online commentary may be necessary for the potential customer to peruse. Get your site together Newport News, and fix the bad Newport News CS Reps. Please!
Ms. Geralynn Madonna should order under a different name from Newport News and wait on and check on her order. She, Geralynn Madonna should attempt this and then search the item numbers online she, Ms Geralynn Madonna, CEO of Spiegel and Newport News would certainly also find that her company Newport News system at Newport News Online is broken, very broken. This Newport News Online site is a traincrash that has happened and the consumers that shop Newport News Online are the victims! New Webmaster needed, please apply.
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