New York Sports Club [NYSC]’s earns a 1.2-star rating from 1 reviews and 184 complaints, showing that the majority of gym-goers are dissatisfied with fitness facilities and services.
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billing
Back in Dec 2010, my wife and I were having a baby. Therefore, she wanted to cancel her membership 4 months early. As this would have incurred a fee, she was told by a NYSC staff member that she could freeze the membership and that we would be notified before the unfreeze.
We received no notification, the credit card that I used was also one that I used for business expenses and so I did not notice that $74 per month charges began again since Dec 2011. It is only now, since my job situation is terrible (and so much less charges to review on this credit card) as well as my scrutinizing our budget and expenses that I noticed this error.
After notifying NYSC customer service, and much arguing, they reluctantly credited me 3 months (rather than the full 11 months) of overcharges. However, they deducted $15 for each of these 3 months, as fees for freezing these 3 months. NYSC could have just retroactively canceled 3 months of my wife’s membership which would have enabled us to recoup at least 3 full months of membership fees. But in the end, not only denied our plea to cancel and refund the 11 months, but gave us less than 3 months of fees back.
The biggest issue with this whole mess is that my wife was told that she would be notified prior to the unfreeze, and was not. Yes, it was my error for not noticing the charges for so many months. But how can NYSC justify these charges when my wife and I never received notice and she never set foot in the gym since her initial freeze. They stand by the fine print in their contract but from a ethical perspective, this company is as bad as it gets.
high-pressure sales tactics.
High-pressure sales tactics. The only gym in town were if you don't take training sessions with the gym trainers, the staff will harass you. And, if you complain, NYSC will threaten to terminate your membership. Beware of what is going on at 200 Madison Avenue, or at any NYSC Club for that matter. If you have been harassed or treated with disrespect at...
Read full review of New York Sports Club [NYSC]useless
The heat in the mens room at the 23rd and 8th Ave site has been intermittently off for the past two weeks. No on can give me a straight answer. I have e-mailed and called but no one responds. How can I work out then take a shower in Arctic conditions -- they do not seem to care. The staff are fine but management leaves at lot to be desired. I spend a small fortune on membership and personal trainers but I do not get the service I paid for. If this is not fixed soon I am quitting this joint even though it is very convenient
harrassing phone calls, improper billing
I terminated my member ship after about 16 months. I went to the fitness center and obtained a signed release.
The following month I was billed $632. After disputing he charge, I was sent e-mails stating that New York Sports Club made an error. The following month the charges were removed on February 1.
About a week later I started to receive calls from NYSC and for the past week daily and often several times each day I've been called by a collection agency.
I followed the procedures the way the sports club had outlined. The collection agency is demanding a credit card and states that New York Sports Club will take action to impact my credit rating.
The complaint has been investigated and resolved to the customer’s satisfaction.
today the Rego Park wasn't open at 7.
I was waiting until 7.45. Very law level of professionalism and rude.Daily management is also at very law level. Working-out there is very stressful.
On Sunday, March 31 club was open at 9.30 instead at 7.
Don't you at least apologize for such disrespect?
What else do you need to know?
Canceled membership January 4 th got billed for full month and full year annul fee on credit card and IM looking for a credit back to my card from NY sports club in NJ Montclair branch . Seems like IM not the only one having issues with this money sucking business who cant be trusted doing the right stuff by the customers, sad...
PLEASE do NOT join any NYSC gyms. They run fraudulent business, by stealing and swindling money from customers without consent, even after you cancel your membership.
The internet is swarming with thousands of similar cases. No matter how many times you cancel your membership with them, you find your bank account having monthly fees stolen, and other ludicrous charges.
I tried to reach them so many times, and was given retarded reasons of that the manager being busy etc. Eventually managed to reach the ugly piggy manager named Maria (my club was at 125th St harlem), she was aware my membership had been cancelled, and yet refused to refund the funds they have been stealing from my account for months after cancellation, and actually had the nerve to offer credit, also requesting me to introduce friends and family members to NYSC LMFAO!
I have placed as many reviews in short summary of my situation on as many websites i can find, and also have created a linkedin profile titled "NYSC the notorious Swindler".
I managed to get my bank to dispute the funds lost, and also had them block off this establishment permanently.
I highly urge everyone to do the same, as there are multiple complaints of NYSC suddenly charging members even after a year(s) of cancellation.
I sincerely hope everyone gets their money back, and this establishment gets sued multiple times and get brought down eventually.
PSS: THEY HAVE BEEN SUED JUST RECENTLY.
I am a returning member. I returned when their was an offer for $24.99 monthly fees for former members. Upon talking to the manager I was told 1st month is free (Nov, ) & charges on my card won't start til Dec. But I was lied to & charged $59.99 in Nov. & $49.99 Dec.
I cancelled my membership after suddenly moving out of the state. Sent certified letter as told because in this day and age you can only cancel in person or via certified letter. Email, fax, online are obsolete. Their corporate can't assist at all. My cancellation was never processed and they are very rude and nasty on the phone
Joined NYSC a year ago on a special deal (one month free local clubs only). Paid my monthly dues and a year later notice a annual renewal fee charged to my card plus monthly fee for non local membership. The next day cancelled membership and was told I was not entitled to any refund even thought it was one day after the year was up.
I Google and reaching out to every possible outlet, I can think of about the service this gym gave me since January. Im out of patience for the lack of training staff has. I want my money back all of it. Only people left to reach out to is the news stations.
the gym equipment ois VERY OLD
the condition of the building is in need of repair
AND NO ONE IN MANGEMENT SEEMS TO CARE
TIME TO CANCEL MY MEMBERSHIP AND GO TO
THE OTHER GYM IN MY AREA
Beware of all the commercials and marketing they do via email. promise this and charging that. its a switch and bait type of club. beware beware beware. make sure you read their entire small print contract.
They promise in ads two free months and a week later you're being charged for monthly dues. then you can never get a manager.
Town Sports Intl. the owner of New York Sports Club appears to be on the verge of bankruptcy. How can a company survive when their revenue model is to rip off customers and make it extremely difficult with fraudulent actions to cancel your membership. https://seekingalpha.com/article/4195658-town-sports-international-can-go
Overview of New York Sports Club [NYSC] complaint handling
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New York Sports Club [NYSC] Contacts
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New York Sports Club [NYSC] phone numbers+1 (877) 258-2311+1 (877) 258-2311Click up if you have successfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number 0 0 users reported that they have successfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number Click down if you have unsuccessfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number 0 0 users reported that they have UNsuccessfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number
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New York Sports Club [NYSC] emailsmemberservices@town-sports.com100%Confidence score: 100%Support
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New York Sports Club [NYSC] address5 Penn Plaza, 4th Floor, New York, New York, 10001, United States
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New York Sports Club [NYSC] social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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