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I can't figure out if the whole bank is [censored] or just this branch. Maybe both.
The website doesn't work.
The mobile app doesn't work.
The call center can't do anything. Go into a branch.
Made the mistake of going into the Summerlin branch as it is closest to me. Nope. Can't help you.
Went to the Lakes branch on Sahara, and, oh, surprise, they can help me.
WTF?
How many branches does one need to visit in one day to get help with a simple transaction? Two. The answer is two.
I mean, they're not Wells Fargo, so I suppose there's that.
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Navigating that maze must have been a real test of patience—could've been worse if you had to visit a third branch. At least you found one that could finally get the job done, even if it felt like a mini tour of the city. Sounds like Nevada State Bank might want to rethink their "customer service" strategy, but hey, at least they’re not Wells Fargo!